Received my lot of 6 NES games and I’m impressed. The labels are sharp, colours intact, and the cartridges are clean with no damage. A reliable vendor for retro collectors. I’ll gladly buy again.
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Item in picture was exactly what I wanted, the condition of the discs is PHENOMENAL given that this is a near 30 year old item in my hands. A Black label FF7 PS1 copy. I do suspect that its not the or... Se mer
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I had a few questions about our order and shipping which were answered almost immediately! We placed our order on Monday and received it by Friday out in BC!! Everything was as advertised and even... Se mer
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I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to cus... Se mer
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Företagsinformation
Skrivet av företaget
RetroHead GameStore is a vibrant store specializing in buying and selling used video games, consoles, and accessories. We offer a diverse selection of pre-owned games for various platforms, from classic systems to the latest consoles, all at competitive prices. Our knowledgeable staff provides expert recommendations and ensures every item is thoroughly tested and priced fairly. Whether you're looking to trade in your old games for store credit or find a rare title to complete your collection, RetroHead GameStore is your go-to destination for quality, affordability, and gaming passion. Enjoy the convenience of our elite online experience, with options such as shipping, delivery, and curbside pickup, all from the comfort of your home.
Kontaktuppgifter
5822 brookfield ave., L2G 3S4, Niagara Falls, Kanada
- 2895010397
- CustomerSupport@RetroHeadGameStore.com
- retroheadgamestore.com
4,5
Utmärkt
76 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Bought games for myself with really…
Bought games for myself with really good price. All welcome here
11 augusti 2026
Omdöme utan inbjudan
Great Experience for NES Collector
Received my lot of 6 NES games and I’m impressed. The labels are sharp, colours intact, and the cartridges are clean with no damage. A reliable vendor for retro collectors. I’ll gladly buy again.
10 juli 2026
Did a last minute purchase before the…
Did a last minute purchase before the AFK break and they managed to ship the product before the break
7 juli 2026
Bad quality
All the games cames with scratch and damaged CDs i wouldn't recommend. They do work but the cds are covered in scratchs and finger prints. Paid $177 CAD for 5 damaged games
21 juni 2026
Svar från RetroHead GameStore
Hi Cameron, we’re sorry the order did not meet your expectations. The items purchased are pre-owned, original games, many of which are around 20+ years old, so signs of age, use, light disc wear, and minor cosmetic imperfections can be expected. This is also explained on our info page. That said, every game is tested before leaving RetroHead and is guaranteed to work. If you feel the condition is beyond normal used wear, please contact us with photos at CustomerSupport@RetroHeadGameStore.com so we can review the items in question properly.
Thank You
Quick to fill orders
Quick to fill orders! So gar everything i got from Retrohead works and in good/new condition
15 juni 2026
Svar från RetroHead GameStore
Thank you so much for the great review! We’re glad your orders have been quick and that everything has been working well and arriving in great condition. We truly appreciate your support!
Item in picture was exactly what I…
Item in picture was exactly what I wanted, the condition of the discs is PHENOMENAL given that this is a near 30 year old item in my hands. A Black label FF7 PS1 copy. I do suspect that its not the original case as it doesn't have as much wear or scratches, but if it is the original case. PHENOMENAL. I still have to verify that this is legit and not a reprint. The fading on the covers seems to suggest it may be but further research is required. i loved how quickly it shipped here as well.
11 juni 2026
Svar från RetroHead GameStore
Thank you for the awesome review! We're glad to hear Final Fantasy VII arrived quickly and that you were happy with the condition.
We take a lot of pride in offering authentic, original games and making sure everything is accurately represented before it ships. It's always great to hear when a classic title arrives in better condition than expected.
Thank you for your support, and we hope you enjoy revisiting one of the greatest RPGs ever made. Thanks for choosing RetroHead GameStore, where Retro Never Dies and Digital Gets Drop-Kicked!
Svar från RetroHead GameStore
Thank you for the review! We're glad your games arrived quickly and everything is working great.
We appreciate your support and hope you're enjoying the nostalgia. Thanks for choosing RetroHead GameStore, where Retro Never Dies and Digital Gets Drop-Kicked!
Beyond impressed with your customer service and your dedication to your clients
I cant say enough about my customer service experience. Although our package has not arrived yet.We are looking forward to getting it. We had issues with our previous order. And after speaking to customer service, They rectified the issue immediately provided support, very kind and compassionate. About my specific needs for my autistic son. They went above and beyond to make things right. They were kind respectful. I honestly have not been treated this good by anyone, In any customer service position before in my life. I highly recommend purchasing from this group.I highly recommend supporting them in any way possible. I just want to thank you from the bottom of my heart.God bless you. You have a very happy customer for life.
Crystal and Keagan Payne.
8 april 2026
Svar från RetroHead GameStore
Hi Crystal and Keagan,
Thank you so much for your incredibly kind words. It truly means a lot to us.
I’m really glad we were able to turn things around for you after the issue with the previous order. Situations like that matter to us, and we always want to make sure you feel taken care of every step of the way.
We also kept a close eye on your shipment and can see that it’s been delivered. I really hope everything arrived safely and that your son enjoys everything we sent. That’s what this is all about for us.
Your words about our service genuinely mean a lot. We just try to do things the right way, and knowing it made a real difference for you and your family is everything.
Thank you again for your trust and support. It truly doesn’t go unnoticed.
Kevin
Retrohead GameStore
Great communication
Great communication, great product, service with a smile. Would definitely do business with again. Highly recommend👍🏻
22 mars 2026
Svar från RetroHead GameStore
Hi Ryan,
Really appreciate the review, thank you.
Glad to hear everything from communication to the product and overall service hit the mark. That’s exactly what we aim for every time.
Means a lot that you’d do business with us again and recommend us.
Enjoy everything, and we’ll be here whenever you’re ready for the next one.
Retrohead GameStore
Service was great
Service was great, instructions for pick up were crystal clear, and the games were great quality. Highly recommend to anyone.
13 mars 2026
Svar från RetroHead GameStore
Hi Jacob,
Thank you for the awesome review we really appreciate it.
Glad to hear the pickup instructions were clear and everything went smoothly. We put a lot of focus into making that process easy, so it’s great to hear it delivered.
Also happy you’re pleased with the quality of the games, that’s something we take a lot of pride in.
Thanks again for the recommendation and support. Hope you enjoy everything, and we look forward to helping you again.
Retrohead GameStore
thanks it was all good
25 februari 2026
Svar från RetroHead GameStore
Hi Icaro,
Thank you for the review, we really appreciate it.
Glad to hear everything was good with your order, that’s exactly what we aim for every time.
Hope you enjoy everything, and we look forward to helping you again in the future.
Kevin
Retrohead GameStore
Svar från RetroHead GameStore
Bonjour Caroline,
Merci beaucoup pour votre avis, cela nous fait vraiment plaisir !
Nous sommes très heureux d’apprendre que vous êtes satisfaite de votre expérience. C’est exactement ce que nous souhaitons offrir à chaque client.
Merci encore pour votre confiance et votre soutien, c’est très apprécié.
Kevin
Retrohead GameStore
Delivery was prompt
Delivery was prompt. Unfortunately one of my controllers had an issue but they replaced it no questions asked. 10/10 will buy again. This is my new retro gaming store.
2 februari 2026
Svar från RetroHead GameStore
We’re really glad the delivery was fast, and even more glad we were able to get that controller issue handled right away with no hassle. That’s exactly how it should be.
We truly appreciate the support, and we’re pumped to be your new go to retro gaming store. 🎮🔥
Excellent service thank you
My son was having a birthday party and wanted the game left for dead for his friends to play for nostalgia. We could not find his game anywhere and RetroHead GameStore pulled through!
28 januari 2026
Svar från RetroHead GameStore
Thank you so much for the kind review!
We’re seriously happy we were able to pull through and help you track down Left 4 Dead in time for the birthday party, that’s an absolute classic, and the nostalgia hits HARD with that one.
Hope your son and his friends had an awesome time, and we really appreciate you choosing RetroHead! 🎮🔥
Svar från RetroHead GameStore
Thank you so much!
We really appreciate it, we’re glad the local delivery was quick and the experience was great. Hope you enjoy your order, and thanks again for supporting RetroHead! 🎮🔥
Svar från RetroHead GameStore
Thank you for the awesome review!
We’re really glad you had a great experience and that the delivery was nice and fast. We truly appreciate the support, enjoy your order! 🎮🔥
Great Service
Very quick response. Was available on Christmas Day for pickup. I did not end up picking up that day but it was delivered to my home two days later when they were close by. A+++
25 december 2025
Svar från RetroHead GameStore
Thank you so much for the amazing review!
We really appreciate it, and we’re glad we were able to help quickly and make things work, even around the holidays. Christmas timing can be hectic, so we’re happy we could still get it delivered to you right after.
Thanks again for the support, and we hope you enjoy your order! 🎮🔥
Great experience
Great experience, quick shipping, arrived in good condition with everything included.
22 december 2025
Svar från RetroHead GameStore
Thank you for the great review!
We’re really glad everything arrived quickly, in good shape, and complete. That’s exactly what we aim for every time.
We truly appreciate the support, enjoy your order! 🎮🔥
Svar från RetroHead GameStore
Thank you so much for the awesome review!
Getting your order to you within two hours is exactly the kind of service we love to deliver. We really appreciate the support, and we’re glad you had a top notch experience.
Enjoy your order! 🎮🔥
Dont waste your time or money
Well first I ordered online which showed a picture and said in description that it was Minecraft xbox one edition which is the one I wanted and I have screenshots of what you had posted stating you had that game available and once I placed the order and it came in it was just the minecraft bedrock edition which is not what I wanted or ordered and it was not what was advertised on your site I ordered from! I then called and left a message asking for someone to call me back to correct this mistake on your part and no one has called me at all! Im pissed and want this fixed and someone to contact me to correct this.. its bad enough this was suppose to be a christmas gift and now I wont have it for christmas and im not wasting my money on something you clearly false advertised on your website and it was shown as Minecraft xbox one edition which is what I wanted and did not get!
9 december 2025
Svar från RetroHead GameStore
Hi Melissa
We want to clearly address this.
The incorrect item was shipped. The order was for Minecraft: Xbox One Edition, and Minecraft was mistakenly sent instead. This was a fulfillment error on our end, and we take responsibility for it.
Regarding communication, customer support is handled by email at customersupport@retroheadgamestore.com and by text at 289-501-0397. We do not offer callback support, and our voicemail message clearly directs customers to these contact methods, which is why a return call did not occur.
To resolve this without further delay, we are processing a full refund for the entire order and are reaching out to you directly using the contact information on file.
Mistakes can happen. What matters is how they’re handled — and this one is being resolved.
— RetroHead GameStore Team
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