Restrap Omdömen 

38
•
TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Restrap keeps coming up with great new products, and they make the most of every scrap of material along the way, giving us things we didn’t realise we needed. I’ve visited the factory and met the tea... Se mer

Betygsatt 5 av 5 stjärnor

I've been on full Restrap setup for a year now and it had been a game changer for my adventures and races. The broad range of bags makes it easy to run different combinations and choose between conse... Se mer

Betygsatt 5 av 5 stjärnor

We have been using Restrap for our full touring/bikepacking setup for the last 5000km of cycling. Between being drenched in the Alps, roughed around on Albanian gravel and hours of daily abus... Se mer

Betygsatt 5 av 5 stjärnor

I’ve been using Restrap bags since 2016. They are true to their word about lifetime guarantee and whenever I’ve needed a repair they’ve done an excellent job and no questions asked. For a small outfi... Se mer

Företagsinformation

  1. Butik för reseffekter
  2. också i
  3. Butik med cykeltillbehör
  4. Cykelgrossist
  5. Landsvägscykling

Skrivet av företaget

Restrap specialises in making technical bikepacking gear for all kinds of riding and bikepacking. We are known for manufacturing the best functional, durable, sustainable bags and equipment for travelling by bike, all completely in-house in the UK.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

38 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,5

Alla omdömen

(38)

35 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Light, clean, tailored, reliable

I've been on full Restrap setup for a year now and it had been a game changer for my adventures and races. The broad range of bags makes it easy to run different combinations and choose between conservative or fast approach. Or somewhere in between ;)

8 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Such a huge fan of Restrap products

Such a huge fan of Restrap products! My bags have been on countless adventures and have always kept my kit dry, secure and protected. My latest addition is the Race Hydration Vest, and I absolutely love it! It fits perfectly, is incredibly comfortable and you barely notice you’re wearing it. I honestly can’t recommend Restrap products enough!

4 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend for bikepacking

I’ve been using Restrap products for years now. The quality and the slick look of the bags keep bringing me back. I’ve used them for month long tours, the occasional weekender and have always had confidence the products will protect my gear without fail. Highly recommend!!

2 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Tens of tousands of kms with Restrap

I first put my Restrap bags to the test on a 7,000 km bikepacking journey across Europe, carrying everything I needed for four months on the road. They performed flawlessly, and years and thousands of kilometres later, they're still going strong.

What impresses me most is the quality and durability. The bags hold their shape, the materials show remarkably little wear, and the construction continues to withstand everything from everyday rides to demanding adventures. Handmade in the UK and backed by a lifetime warranty, makes me trust the longevity of my purchase..

I also love the versatility of the range, from bags and racks to backpacks, making it easy to build a setup for anything from long bikepacking trips to fast gravel races.

Restrap has been with me through countless adventures, and I wouldn't hesitate to trust them again.

2 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A brand that keeps on giving!

Restrap keeps coming up with great new products, and they make the most of every scrap of material along the way, giving us things we didn’t realise we needed. I’ve visited the factory and met the team, so I trust what they make. I’ve been using a range of the packs for just over a year now , and I'm always impressed by the ways they slot onto my frame, with zero rub or movement. I’m confident I’ll find a use for everything they make and wont be making any changes soon!

1 november 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

50,000km and counting

I've been on Restrap bags for the last three years now and in that time I have cycled over 50,000km with them, everything from fully loaded touring through South America, Bikepacking racing and daily training with a top tube pouch. The products are well thought out and designed to last. My favourite product is likely the custom frame bags, the process making a template and then tracing it onto the grid is super easy and the lead times for receiving the bag are much quicker than any other brand that I have used!

31 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5000km in and loving them!

We have been using Restrap for our full touring/bikepacking setup for the last 5000km of cycling.
Between being drenched in the Alps, roughed around on Albanian gravel and hours of daily abuse, we have not one bad word to say about them.
Seriously rugged (and they look great).

I also think Restrap offers a seriously broad range of setups and some really cool options for any kind of cycling.

Communication from the team is 10/10 and I think the brand do so much more for the adventure/cycling community than just producing high quality bags!

Restrap customers for life.

30 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Bombproof gear for worry-free adventures

I recently took part in the inaugural Taurus Mountain Race and it was my first race using Restrap bags. I used the Race Top Tube Bag (Short), a Custom Framebag, Canister Bag, Race Saddlebag, Downtube Bag, and Rolltop Hydration Vest. Despite the race being canceled partway through, the first half provided the best gear test I've ever experienced, with torrential rain, sticky peanut butter mud, and gale force winds. While other rider's gear around me was failing, all of my bags continued working exactly as they should. My gear was kept waterproof, zips continued to work and everything stayed in place on the bike. These races are challenging enough without having to worry about my gear, so thanks to Restrap for ensuring that I don't!

31 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Well thought bags

If you're looking for well thought, well designed and extremely durable products, don't look further. Every Restrap bag I own is a trusty companion. Adventures taste better with those brilliant pieces of kit.

30 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best

The team at Restrap go above and beyond, from hand made equipment to easy to follow “How To” videos on their YouTube, endless quality, endless support, constantly developing products to stay at the forefront of the industry.

1 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent race bags and superb custom…

Excellent race bags and superb custom frame bags. Customer service is excellent, and I particularly appreciate their repair-first approach. Being UK-based and willing to repair rather than simply replace products is a big plus. Highly recommended.

1 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent kit and even better people PLUS made in the UK

I’ve used Restrap equipment for all of my bikepacking trips and ultra races over the past two years (including the 3-4 months I've spent in arctic conditions) and I’ve always been impressed.

The range is thoughtfully designed, incredibly durable and clearly made by people with a passion and understanding of the demands needed for this type of bike travel. Even better than the products are the team though, who are amazing to deal with and immensely knowledgeable.

For complete transparency, I'm a Restrap ambassador (and at this point consider the team my extended family) but all of my comments are based on my genuine experiences I promise!

All in all, a brilliant company making highly dependable kit, backed by awesome people who genuinely care about their customers and the wider cycling community!

30 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve been using Restrap bags since…

I’ve been using Restrap bags since 2016. They are true to their word about lifetime guarantee and whenever I’ve needed a repair they’ve done an excellent job and no questions asked. For a small outfit they make some top tier products - particularly their hydration vest and larger roll top vest, are the best I’ve used and I use them for a variety of non-cycling activities too. I love the commitment to uk manufacturing which feels rare these days

30 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great quality and durability

Restrap products are phenomenal - excellent craftsmanship and all built in the U.K.. This team is truly committed to who they serve - athletes, adventurers, weekend warriors and commuters alike. My top tube bag sees about 20,000km a year and is still in top shape.

28 oktober 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I’ve been using Restrap products for…

I’ve been using Restrap products for around 8 years now never hesitate to recommend them to friends. Everything is well thought through, practical and well made. The fact it’s all manufactured in the UK is a bonus too.

30 oktober 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor durability and a defensive response from RESTRAP

I bought a pair of QUOC x Restrap bikepacking sandals, and after less than a month of use the soles were already badly cracked and deteriorated. That’s an unacceptably short lifespan for footwear of this kind and price.

When I contacted customer support, the response felt defensive and dismissive rather than like a genuine attempt to understand or resolve the problem. I said I had used the sandals for around 30 days or less, but the agent countered that the “potential period of use” was about 50 days, seemingly using that estimate to imply I had understated how long I’d worn them. I was travelling during part of that period and didn’t take the sandals with me, so they were not in use for 50 days. The agent also said they were designed to be worn for only a few hours on bikepacking trips, perhaps two or three times a year. If that is genuinely the intended use, it seems wasteful and environmentally irresponsible to make and sell footwear that customers are expected to use for only a handful of hours a year—especially when the soles deteriorate so quickly with more regular use.

The response also contained contradictory dates. It said my order was placed on 14 August and delivered on 24 October, “six working days later”—a timeline that plainly doesn’t add up. I did not receive the sandals on 24 October, and the delivery took longer than expected.

Restrap refused a refund, saying the wear was cosmetic and the sandals remained functional. They also said the model had been discontinued and they had no stock available for a replacement. The fact that the sandals are still partly usable doesn’t change how quickly the soles deteriorated, and the lack of stock doesn’t resolve the problem.

Restrap’s website prominently advertises a lifetime guarantee, which gave me the impression that the brand stands behind the durability of its products. However, the warranty terms exclude footwear, and the product listing states that these sandals are covered by a limited two-year warranty instead. That distinction was not clear to me when I bought them, and it makes the lifetime-guarantee message feel misleading in this case.

Combined with the rapid deterioration and the defensive response to my complaint, this experience has seriously damaged my confidence in Restrap and QUOC. I wouldn’t buy from or recommend either brand again.

14 oktober 2026
Omdöme utan inbjudan
Logotyp för Restrap

Svar från Restrap

Hi Aaron,

Thank you for taking the time to share your feedback. We're sorry that you are disappointed with your experience, both with the sandals and with our communication regarding your concerns.

We understand that the level of wear you've experienced has been different to your expectations. When contacting us, you described the sandals as technical footwear. We referred to the original product description to clarify their intended purpose as post-ride sandals, designed for relaxing at camp or exploring locally after a day in the saddle and provided a timeframe only as an example of this. This wasn't to suggest that you couldn't wear them day to day, but to explain how their intended use differs from regular daily wear and why this was relevant when assessing the pattern of wear shown in your photos.

We'd like to clarify that the reference to the potential period of use was based on the time elapsed since delivery, rather than an assumption that the sandals had been worn every day throughout that period. We appreciate that elapsed time doesn't necessarily reflect actual use, and we're sorry if our explanation gave the impression that we were questioning your account of things.

We appreciate it is frustrating when there are inaccuracies or errors in the information provided, as you mentioned with the delivery dates. All of your emails are answered by staff in our UK Factory and sometimes there are human errors when responding. We did correct this in subsequent emails but we do apologise for any confusion and the frustration it caused.

We also understand your comments regarding the warranty and taken them onboard. The product page specifies a limited warranty below the technical features section, and this information has hasn't changed since the sandals were launched. We understand our wider lifetime guarantee messaging may have led to different expectations, but we do try and make it as clear as possible when on the product page.

Having reviewed the information provided, we weren't able to offer a refund, as the sandals were used and the wear shown did not lead us to identify a manufacturing defect. As this was a discontinued collaboration, we no longer had stock available in your size to offer a replacement which we would have done if we were able to. However, we did offer the option of returning the sandals to us in exchange for store credit as an alternative resolution.

We're a small team, and we take customer feedback seriously. Your comments have been shared with our product development team and management, and we're sorry that our communication left you feeling dismissed. That wasn't our intention, and we appreciate the opportunity to clarify our decision.

Thank you again for taking the time to share your experience.

Betygsatt 5 av 5 stjärnor

I use restrap bags and am delighted

I use restrap bags and am delighted. I recently had cause to contact customer services and was massively impressed by them. Highly recommend.

6 oktober 2026
Omdöme utan inbjudan
Logotyp för Restrap

Svar från Restrap

Thank you for your kind words we'll share this with the Customer Support team :) Happy riding!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer