Resolver Omdömen 

1 631
•
TrustScore 3.5 av 5

3,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

dont really know what they do. I needed help to remove the ban from vinted account so created an account etc and left them to it. id get a message saying theres a message in my resolver account. I ope... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Spent 30 minutes writing a complaint and adding all the details and when I submitted they wanted me to make an account, I did this and it deleted all of my complaint and information added that I had... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Resolver has always bee very helpful in resolving disputes which are normally achieved by their first contact with third parties. I had disputes with a big domestic power company and it was not o... Se mer

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Betygsatt 5 av 5 stjärnor

An absolutely great site for helping consumers of everything ! They currently offer free help and they are fantastic they recovered loads for me during the PPI period and they have been there for o... Se mer

Företaget har svarat

Företagsinformation

  1. Konsumentrådgivningscenter
  2. också i
  3. Omdömessajt

Skrivet av företaget

Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,5

Alla omdömen

(1 631)

95 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Often the only way to get a response

In my experience, companies who were not responding to complaints when using their own, generally very complicated and difficult, procedures will magically respond immediately when contacted via Resolver

23 oktober 2025
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi Iffy,

Thank you for your kind feedback. We’re so glad you’ve found our service useful. If you ever need assistance again, we're always here to help!

Betygsatt 5 av 5 stjärnor

Used Resolver to help with a complaint …

Used Resolver to help with a complaint against M&S they advised a process of making contact to resolve my issue which worked a treat compensation was achieved a big thanks to Resolver well recommend using this company

14 mars 2025
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi Ian,
Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Betygsatt 5 av 5 stjärnor

It is a Great Help

It is a Great Help: Resolver does provide all those seeking help, with great advice line, and valuable insights.

22 oktober 2025
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi there,

Thank you for taking the time to leave a review, we’re so glad
to hear you've found our service useful!

Betygsatt 5 av 5 stjärnor

Fantastic website

Fantastic website. I have used it to help others claim money back that they would not have been able to. Elderly people, no smart phones or internet had delayed flights - got them the delay compensation that they were entitled to. Process was easy with this site so happy to use my phone or IT skills to help them.

This site makes it easy for people to help others. It’s brilliant that it is free please keep it that way.
Like someone else I am extremely surprised that people have put negative comments, it’s free, it helps it doesn’t guarantee the outcome you want but it certainly helps you.

BTW white consumer goods breaking down after only 2 years.
I have had limited success but that is the companies at fault not this website and the exploitation of their so called paid for warranties eg domestic and general who were awful complete time wasters , Hisense with poor quality products and AO who sold me the £800 fridge that broke in 2 years.

This website is great it’s unfortunate that goods are not built to last now and customer service and warranty don’t seem to exist.

22 oktober 2025
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi there,

Thank you so much for your fantastic feedback! We’re so glad to hear our site has helped you and others claim what you’re entitled to.

We really appreciate your support, and if you ever need assistance again, we’re always here to help.

Betygsatt 5 av 5 stjärnor

I bought flight tickets from a national…

I bought tickets from a national airline company and was unable to use them due to being diagnosed with a serious health issue. I was having no luck in getting the tickets refunded at all until I used Resolva. I spent months trying and Resolva resolved the issue in 'ten days' I was gobsmacked.

22 oktober 2024
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi Andy,

Thank you for sharing your experience.

We’re so glad to hear we could help you get your refund after you had such a difficult time. If you ever need assistance again we're always here to help!

Betygsatt 5 av 5 stjärnor

Resolver helped to claim back the PPE…

Resolver helped to claim back the PPE and the bank account that I was paying that I did not ask for. Resolver provided templates for all the letters that I needed to send to the bank. I received all my money back from the bank that they unlawfully took.

31 oktober 2024
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi Dee,

Thank you for the kind review. We're thrilled to hear that our service was helpful to you!

Betygsatt 5 av 5 stjärnor

Resolver helps!

Fantastic Website, excellent guidance on the website. Private enterprises don’t get things right from get go for many reasons that’s where Resolver steps in help right these wrongs!
I think everyone should be signed up to it!

21 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Jason,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Betygsatt 5 av 5 stjärnor

I found out about Resolver via Martin…

I found out about Resolver via Martin Lewis (Money Saving Expert).
Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help.
To cut a long story short they certainly did just that and My claim was upheld.
If you haven't tried Resolver before, please give them a try.
100% recommended.

22 oktober 2025
Omdöme utan inbjudan
Logotyp för Resolver

Svar från Resolver

Hi Alan,

Thank you for your kind review. We’re so glad Resolver was able to help get your claim upheld after your experience with the travel company. We’re always here if you need help in the future!

Betygsatt 1 av 5 stjärnor

i have used you before but this last…

i have used you before but this last time it has been awful no help at all just been ignored with no result with no interest with a company whom has taken £600 of my money for poor goods and no service at all so why dont you help me please in wrote my case on your web site but still nothing is being done to help my case raised for over s year now

22 oktober 2024
Omdöme utan inbjudan
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Svar från Resolver

Hi Ian,

I’m sorry that your complaint is unresolved, and I completely understand how frustrating this must be given how much time has passed.

While we aim to offer help wherever we can, unfortunately, we are not able to advise on an individual basis, nor can we act or look into matters on behalf of users - it is, in the end, up to the company you are complaining to to resolve the issue.

In the event that you haven't heard back from the company in a while, we would suggest being as proactive as possible with trying to re-establish communications. Send a follow-up email from your case file, or call the company directly to prompt a response. This will make sure that they stay engaged with your complaint, and will hopefully be able to resolve your issue as soon as possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

Betygsatt 5 av 5 stjärnor

I got a result from resolver for delays…

I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023

22 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Marie,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

Betygsatt 5 av 5 stjärnor

I was amazed to see any negative…

I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!

15 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Janice,

Thank you for the kind review. We're so pleased to hear you've found our service useful!

Betygsatt 5 av 5 stjärnor

whenever i have had a problem with a…

whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .

10 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi David,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Betygsatt 4 av 5 stjärnor

I have used Resolver on 2 occasions and…

I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.

18 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Aduako,

Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Betygsatt 5 av 5 stjärnor

I took my TV to Curry’s 3 times to no avail

Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.

6 november 2024
Omdöme utan inbjudan
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Svar från Resolver

Hi Adrian,

Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.

Betygsatt 5 av 5 stjärnor

I always turn to Resolver when I have…

I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction

22 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Sandra,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Betygsatt 5 av 5 stjärnor

Had a delayed flight

Had a delayed flight, Resolve resolved all compensation arranged everything, very smooth and professional. Excellent service

26 oktober 2024
Omdöme utan inbjudan
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Svar från Resolver

Hi there,

Thank you for the kind review. We're so glad to hear we could help you get your compensation!

Betygsatt 5 av 5 stjärnor

Helped me get a refund last year.

Helped me get a refund last year.
Good service.

17 januari 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Lisa,

Thank you for the kind feedback. We’re thrilled to hear we could help you get your refund!

Betygsatt 5 av 5 stjärnor

I have used them twice when I could get…

I have used them twice when I could get no contact/ complaint details and they got both matters resolved within days… thoroughly recommended

30 november 2024
Omdöme utan inbjudan
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Svar från Resolver

Hi Malcolm,

Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!

Betygsatt 1 av 5 stjärnor

No way to contact Resolver for help

No way to contact Resolver when things go wrong. I submitted my details to a firm of lawyers recommended in an email from Resolver that were bringing cases against a well known wealth management/pension company. After hearing nothing, I raised a complaint with the law firm who say there have been delays and closed my complaint. They have repeatedly failed to meet the timescales promised and never offered any explanation. No way to reach out to Resolver to tell them to stop recommending this firm.

22 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Colin,

Thank you for your feedback, I’m sorry to hear you’ve had trouble reaching out to us directly.

We’re a small online-only team, so we don’t have a phone line, but we’re always happy to help through our online channels. If you’d like to get in touch, you can reach us via our page here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver or via our email: support@resolver.co.uk.

I’m also sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have. If you could please let us know which claim this is regarding, we can assist you further.

Betygsatt 5 av 5 stjärnor

Really easy to do and effective.

22 oktober 2025
Omdöme utan inbjudan
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Svar från Resolver

Hi Sarah,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service effective. If you ever need assistance again, we're always here to help!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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