ReservationKey Omdömen 33

Operating a historic inn and event venue requires reliable and efficient software. Reservation Key delivers exactly that at a fraction of the cost of the competition. Their property management system is modern, simple, and highly intuitive. It streamlines daily operations without introducing unnecessary complexity, allowing for better focus on the business and guests.

Beyond the software itself, the customer support is exceptional. John and Bradlee consistently provide amazing service. They are responsive, knowledgeable, and ensure questions are addressed quickly and accurately. I highly recommend Reservation Key to any hospitality operator looking for a robust, user-friendly PMS backed by outstanding support.

Reservation Key is vital to our small resort business. John and his team are hands-on and always willing to answer questions, assist if there is an issue, or implement feedback and suggestions when feasible. The platform is almost constantly being improved, often driven by customer feedback, which is refreshing. The cost is very reasonable considering the features of the platform and what it can do to lessen the day-to-day labor of a accommodations owner. 90% of the time when there is an issue it's not RK, but external problems, and most are brief. Uptime is good. Whenever there is an issue it's always resolved in a expedient manner. The RK team seems to really understand and care about how much uptime impacts their clients (and the clients of their clients).

I've used Reservation Key for over three years, and have found it to be a user-friendly and affordable reservation system for my small guest house. I continue to choose them over other options because of their responsive and helpful customer service. They offer a straightforward product and are responsive to their customers' needs.

Honest, user friendly, personal troubleshooting experience. We used Reservation Key for almost 10 years(before selling our business) for our 6 vacation rental homes and glamping island.

I wish there were more stars. Fantastic company. Really good about getting back with you should there be questions. the folks that operate this company are also very patient. And for everything that they offer, benefits of quick and reliable communication, an easy to learn and use platform, they could easily charge more. So if you're ready to level up, consider making this company your next stop.

Reservation Key has been the backbone of our B&B business for three years now. The system software it's self is practical, reliable and user friendly from both the back end as an administrator and the front end for guests. And, while the platform has been wonderful, it is the customer service that really keeps us on point! Our account manager, Bradlee, is always professional incredibly efficient with response time, and there has never been a hiccup Bradlee hasn't been able to get to the bottom of. We are so grateful for Res Key from software to customer care!

always helpful, quick with answers, great customer service (especially Bradlee!) also very reasonably priced

Reservationkey is the most robust and most affordable software I have found. The software allows me to successfully manage several properties, property owners, housekeeping, ect. My staff finds the software easy to use and we have been extremely happy with Reservationkey for 19+ years!

Our Customer Service Representative Bradlee is great! She's made the process of signing up and using Reservation Key extremely easy.

Any questions or concerns are promptly addressed and rectified. Support is always available and instructions are thoroughly detailed.

Switching to this system was a huge change for us... we were an old fashioned pen and paper process... but this transition has been smooth with minimal stress.

Features we love would be:

The way reservations are displayed on the main availability page

The ability to print daily multiple reports including housekeeping sheets

The ability to monitor the activity within each reservation

We would highly recommend this reservation system.

We at Springer Creek RV Park & Campground are totally impressed with Reservation Key as a company. The site is user friendly. Even the senior's have commented on how easy it is to use. If there are any glitches at all (which is rare) the folks at ResKey are on it! The staff is also very friendly and respond quickly if you have an issue. Thanks ResKey!!

Bradlee is always available and willing to help. she is professional, and is always there to solve a problem.

Unable once again to login to our system at the busy time of year, support resolved and gave us a call to get our system back up and running. Great Service

Thank you for providing such excellent customer service! The ReservationKey program is the perfect solution for managing and booking reservations at our small 20 room motel. Because I travel a fair amount, being able to keep an on eye on financials and daily bookings from anywhere has been a game changer for me personally. Again, thank you, thank you!!

Overall: We love it! If you have a handful of units and are still using spreadsheets to keep track of reservation data, do yourself a favour and sign up for RK. Easy set up, and helps owners provides a higher level of service to their guests. Definitely worth the investment. We started using it when we had 3 units. With RK, we were able to scape our operation to 22 units.

Pros: -That the designers truly cared. They were active in the User Forum. We could suggest ideas and see them be implemented. -The price point made it a simple decision to to sign up even when we had just a few units. The time saved by using RK more than paid for the Monthly Fee. It was a great return on investment. -We love the AutoEmails, Yield Management Settings, being able to easily take reservations online, the Mobile Version (made taking reservations from a beach chair VERY easy).
Cons: -It doesn't push our listing content to Online Travel Agents. We just update those manually. -The Property Listings have just a TextBox to describe the property. It would be nice to have some standard fields like "# of Bedrooms" or "Square Footage" so that the information could be displayed more consistently.

I can Truly say Reservation Key is what I was looking for and has been the answer for my business. All my Bookings are done thru it and it saves me one full time employee. Thank you for creating this great Reservation Manager for us Reservation Key!! Borys Knysh.

I am so thankful that I finally found Reservation Key. I had spent so much time going through trials with other companies products. The customer service has been Fantastic (Bradlee)! I highly recommend this product to anyone that asks about my online booking system. This system has saved me so much time and it was so easy to set up and start using. My customers love the ease of use, which was my main priority. It is affordable for a small business like mine!!
I am so thankful!

I love Reservation Key. John and his team respond quickly when I forget how to do things. They've expertly solved several problems I had in switching methods of payment processing just recently. I'm impressed with the number of reports available and I use several daily.
One of the characteristics I love about a person is willingness to grow and change. Reservation Key has new features coming out all the time. The latest is the ability for a guest to cancel their registration online. I'm trying that one out right away!
Awesome for our small bed and breakfast and RV park. I'm a fan!

I have used Reservation Key for about 7 years. I like it as it is perfect for a small business like ours. Also, if I have ever had a problem I have received a pretty quick response on how to rectify it.

Thanks, I'm glad that I found you.

This is an absolutely wonderful reservation program. I can book and check reservations from anywhere in the world. The price is extremely reasonable. I can set up automatic emails based on payment, arrival time and date, after visit emails and just anything I want. The program prevents double booking. I can link it to VRBO and Airbnb so I don't double book.
There are lots of different reports that I can generate so I know how I am doing. I can also export all my reservations as a backup and use the results in Excel or other spreadsheet.
I had several other reservation programs before discovering this one, and this one is far superior to anything else I have used. I recommend it for anyone in the hospitality business!