From the minute I called with a coloured render requirement I was dealt with swiftly by Kevin who checked stock, called me back within a very reasonable time scale and then despatched my order promptl... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The right product at a good price with a responsive and pleasant help line. Delivery was made as estimated and the driver was polite, courteous and helpful as well as very skilled with use of his for... Se mer
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Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too. I wo... Se mer
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From the moment I spoke to them everything was first class, they had the render I needed, would deliver one bag and it was with me the next day. Faultless customer service and so easy to deal with. If... Se mer
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Företagsinformation
Skrivet av företaget
Discover the Renders Direct difference, your premier online destination for top-quality external wall renders, render accessories, and a comprehensive selection of external wall insulation system components. We offer an extensive product range from leading manufacturers, including innovative one coat rendering solutions that streamline application processes. Our offerings feature premier brands such as K-Rend, Parex, Ecorend, and notably, Weber Render, known for its durability and exceptional finish. At Renders Direct, we're dedicated to transforming your construction projects with superior finishes and innovative products like Weber render, which sets the standard for quality and ease of use in the industry. Whether you're looking for traditional renders or the latest in one coat rendering technology, our extensive catalog is designed to meet all your needs under one roof. Our commitment extends beyond just products. We pride ourselves on providing expert advice, dependable nationwide delivery with our own fleet, and a hassle-free customer experience. Our team of technical experts brings years of experience to support you every step of the way, ensuring you receive the best possible service tailored to your unique requirements. We measure our success through the genuine feedback we receive via phone, email, and our TrustPilot reviews. Visit www.rendersdirect.co.uk for all your rendering needs and join our community of satisfied customers. For personalized assistance, call us at 0300 303 5456 or email sales@rendersdirect.co.uk. Renders Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including Builder Merchant Direct, The UFH Group, InsulationUK, and Screeds Direct. Explore our products and services today and see why thousands across the UK trust us for their renders, one coat rendering, and Weber render needs.
Kontaktuppgifter
Unit 2 Power Park, S63 9BL, Rotherham, Storbritannien
- 03003035456
- sales@rendersdirect.co.uk
- rendersdirect.co.uk
4,6
Utmärkt
151 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Spot on
Spot on! Delivery arrived a day early, driver was efficient and friendly.
Great service definitely use again.
7 oktober 2024
Svar från Renders Direct
Hi Mr. Holmes,
Thank you for your fantastic 5-star review! We're so glad to hear that your delivery arrived early and that our driver was both efficient and friendly. It’s great to know you enjoyed the service, and we look forward to assisting you again in the future!
Many thanks,
Renders Direct
Svar från Renders Direct
Hi Simon,
Thank you for your 5-star review! We’re thrilled to hear that you found our service fast and reliable. Providing efficient and dependable service is what we aim for, and we’re glad we delivered for you.
We look forward to assisting you again in the future.
Many thanks,
Renders Direct
Svar från Renders Direct
Hi Trevor,
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick delivery and competitive prices. Your satisfaction is our priority, and it’s great to know we met your expectations.
We look forward to working with you again at TG Renovations & Maintenance!
Many thanks,
Renders Direct
Incredible company
Incredible company, beyond all expectations for service. Placed a pallet order online at 18.45 and the goods were delivered at 16.00 the next day ! The price was the cheapest by some margin too.
I would definitely recommend Renders Direct.
10 september 2024
Svar från Renders Direct
Hi Rob,
Wow—thank you so much for your incredible review! We’re thrilled to hear that our service exceeded your expectations. Getting your pallet order delivered so quickly is exactly the kind of experience we strive for, and we're glad you found our prices competitive as well.
Your recommendation means the world to us, and we can’t wait to serve you again in the future!
Many thanks,
Renders Direct
A very simple order process and fast…
A very simple order process and fast delivery!
3 september 2024
Svar från Renders Direct
Hi David,
Thank you for taking the time to leave us a review! We're pleased to hear you found our order process simple and appreciated the fast delivery. We always aim to make things easy and efficient for our customers.
If there’s anything we can do to make your next experience a 5-star one,
we’d love to hear your feedback!
Many thanks,
Renders Direct
Excellent and speedy help when…
Excellent and speedy help when ordering. Great stuff!
5 september 2024
Svar från Renders Direct
Hello Sean,
Thank you for the fantastic 5-star review! We're thrilled to hear that you received excellent and speedy assistance when placing your order. It’s great to know that we were able to make the process smooth for you.
We appreciate your feedback and look forward to helping you again in the future!
Many thanks,
Renders Direct
Best avoided I would say!
Thankfully I never actually hit the order button before asking questions via "live" chat. I asked a couple of technical questions and was just sent a link to answer both questions, no hello, no introduction, just links to data I had already read. I explained this and asked if anyone was available to actually answer my questions. A telephone number was given for tech support, again no chat. I explained that if I wanted to call, then I would have (I was already on a call).
No response whatsoever. Asked for their name, ignored.
Told them it appeared they clearly weren't interested and that I would hold off placing an order until someone could give me the information I required. Again no response.
I left the chat window open for several days and nothing!
So pleased I never ordered from this company. Whoever was on the other end was incredibly rude and ignorant. Imagine their attitude once they have your money!
EDIT
Following your response. Let me re-iterate. The links supplied were indeed to data sheets regarding the products I wanted to order, but the data sheets did NOT answer the 2 questions I asked and as already mentioned, I informed your staff of this and simply received a phone number to tech support. I was using the chat feature for a reason!
Direct quote from your website "Our highly experienced team of technical experts are here to offer help and advice every step of the way!"
Clearly not accurate as they didn't know the answers and sent links that didn't answer them either.
As for questioning the true nature of my enquiry. It was a genuine enquiry. It's 2024 and anyone that doesn't want to be spammed, scammed, profiled or whatever else, doesn't put their genuine details into a chatbot form when they simply want a price or some info.
Quite frankly it's none of your business what my name is or my email address. I just wanted to ask a couple of questions before handing over my money. So I entered a random name and email.
Weirdly enough I wasn't asked any personal questions when I contacted a local company to ask if the had the products that you didn't want to sell me. They answered my questions, gave advice and prices (which were as good as yours without the £50+vat delivery).
To your credit you did actually respond to my negative TrustPilot review, not all companies do that.
26 augusti 2024
Omdöme utan inbjudan
Svar från Renders Direct
Hello Jim,
Thank you for taking the time to share your experience, and we're truly sorry to hear about your frustration with our live chat support. We always strive to provide clear, helpful, and friendly communication, and it’s disappointing to hear that we missed the mark in your case.
Upon investigating the chat log, we found that the details provided in response to your questions were correct, and the telephone number shared was for the manufacturer's technical support line. However, the personal details used in the chat, such as the name "rhdtdf rsty" and an untraceable email, make us question the true nature of the chat interaction. This may have affected the flow and response time of the support provided.
We apologize for any misunderstanding or lack of engagement that you experienced. We would still love the opportunity to assist with your queries, and if you're open to it, please feel free to reach out to our team at Sales@rendersdirect.co.uk so we can help you directly.
We sincerely hope to have the chance to earn your trust in the future.
Very pleased with the product and delivery
Very pleased with the product, the delivery was fast.
15 augusti 2024
Svar från Renders Direct
Hello Usmani,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were very pleased with both the product and the fast delivery. Providing quality products with speedy service is our top priority, and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Great Customer Service!
Sales team at Renders Direct know their products and always have been helpful. Highly recommended!
13 augusti 2024
Svar från Renders Direct
Hello Amar,
Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our customer service and that our sales team was knowledgeable and helpful. Your recommendation means a lot to us, and we’re glad we could meet your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Very helpful staff and simple buying…
Very helpful staff and simple buying /delivery.
All first class.
20 augusti 2024
Svar från Renders Direct
Hello Peter,
Thank you for the excellent 5-star review! We're thrilled to hear that you found our staff very helpful and that the buying and delivery process was simple and first class. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Svar från Renders Direct
Hello Steven,
Thank you for the great 5-star review! We're pleased to hear that your order arrived on time and without any issues. A smooth, drama-free experience is exactly what we strive to provide, and it's wonderful to know we met your expectations.
We appreciate your feedback and are excited to serve you again.
Many thanks,
Renders Direct
Svar från Renders Direct
Hello Steve,
Thank you for the great 5-star review! We're pleased to hear that you found our pricing to be competitive and the delivery process reasonable. Our goal is to provide excellent value and efficient service, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Renders Direct
Svar från Renders Direct
Hello Martin,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our service to be great. Providing excellent service is our top priority, and it's always rewarding to know we've met our customers' expectations.
We appreciate your feedback and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
Renders Direct
Just a great experience
Just a great experience, very arrived a head of schedule, thank you
27 juni 2024
Svar från Renders Direct
Hello Robert,
Thank you for the fantastic 5-star review! We're delighted to hear that your experience with us was great and that your delivery arrived ahead of schedule. Our team works diligently to ensure that each aspect of our service exceeds expectations, and it's rewarding to know we've succeeded.
We appreciate your gratitude and look forward to providing you with the same high-quality experience in the future.
Many thanks,
Renders Direct
Svar från Renders Direct
Hello Michael,
Thank you for the excellent 5-star review! We're delighted to hear that you found our delivery fast and easy, and it’s great to know you would consider using our services again. Our team is committed to providing efficient and hassle-free experiences, and your feedback confirms that we’re achieving this goal.
We appreciate your positive comments and look forward to serving you again in the future.
Many thanks,
Renders Direct
Svar från Renders Direct
Hello Angela,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were satisfied with the quality of our product and impressed by our next-day delivery service. Our team works hard to ensure that our customers receive their orders quickly and efficiently, and it's rewarding to know that we've met your expectations.
We appreciate your feedback and look forward to continuing to provide you with great products and prompt service in the future.
Many thanks,
Renders Direct
I was kept informed about the process…
I was kept informed about the process and delivery of my order. Deliver on time and put on my driveway. Very good service
16 juni 2024
Svar från Renders Direct
Hello Ian,
Thank you for the excellent 5-star review! We're delighted to hear that you were kept well-informed about the process and delivery of your order. Ensuring that our customers receive their orders on time and with convenience is a top priority for us, and we're glad that our service met your expectations in these areas.
We appreciate your acknowledgment of our service as 'very good' and look forward to continuing to provide you with the same high level of service in the future.
Many thanks,
Renders Direct
Price of P+P abit steep!
28 maj 2024
Svar från Renders Direct
Hello Andrew,
Thank you for your review and for sharing your concerns about the cost of our postage and packaging. We strive to maintain competitive pricing while ensuring that all items are securely packaged and delivered promptly. We understand that shipping costs can sometimes feel steep, and we continually work with our logistics partners to find ways to reduce these costs without compromising on the quality of service.
We appreciate your feedback as it helps us evaluate our pricing structure and strive to improve wherever possible. We hope to better meet your expectations in the future and ensure that your overall experience with us is positive.
Thank you for choosing us, and we look forward to serving you again.
Many thanks,
Renders Direct
Once again can not fault these guys
Once again can not fault these guys
Delivered with in 4 days of order
Great help over the phones and emails
Always recommend them to my fellow Builders
20 maj 2024
Svar från Renders Direct
Hi Daniel,
Thank you for the fantastic 5-star review and for your continued support! We're delighted to hear that our service met your high standards with quick delivery and helpful interactions over phone and email. It’s our goal to consistently provide such positive experiences, and your recognition—especially as a repeat customer who recommends us to fellow builders—means a great deal to us.
We appreciate you taking the time to leave your feedback, and we look forward to continuing to serve you and your colleagues with the same dedication and quality.
Many thanks,
Renders Direct
Fast delivery and good communication.
29 april 2024
Svar från Renders Direct
Hi John,
Thank you for the 5 star review!
Its great to hear you were happy with the service provided from both our sales team and delivery team.
We appreciate you taking the time to leave your feedback, and if you have any render requirements in the future, please get in touch!
Many thanks,
Renders Direct
Detta är Trustpilot
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