Renault Eurodrive Australia Omdömen 

This will be the the 5th time we have used Renault Eurodrive.

So impressed that we recently purchased a Renault Captur in Newcastle NSW

The booking process was easy to use and the price for the vehicle is great

We have been with Renault since 1997 and have never had any trouble with everything

easy website to use and customer service called me back within 1 hour

This will be our fourth use of this service over a number of years. The service works smoothly and every car has been totally satisfactory. The service at the hand-over centre at CDG in Roissy is slick and friendly.

Great deal. Easy to book online.

I was very happy with the experience though I regret doing it on my IPad and not my PC. Getting a pdf version of my passport is easy on a PC and tricky on an iPad

I would never go anywhere else I even bought the car when i came back to Australia simply the best.

Milorad Stankovic

Website was useful, particularly the links. A follow up phone call from Paul Hodges was very much appreciated. Gave me the opportunity to double check some issues. Thanks Paul

Leased a Renault car in Europe through July 2017 and received absolutely outstanding service. There was a glitch with the car being available in Rome as booked, Renault solved this in an amazing way. This could have gone pear shaped in any number of ways yet the way the Renault team handled this situation gave me complete confidence in their ability to support me as their customer under any circumstances, it was incredibly impressive. They set up a top of the line BMW hire car (as per the Renault Talisman I had booked) and then when my Renault was ready they had the car driven off the production line in Paris to where I was in the back blocks of Tuscany and it was delivered to my door. Their driver took the hire car and dropped it off for me.
I saw live how well the team responded with communications and their focus was totally on making sure I as their valued customer was not impacted further than the initial glitch.

I have booked numerous lease cars previously through all French Companies yet I will only now book through Renault Eurodrive Australia because of their amazing support when I NEEDED IT during and post our holiday.

Paul Hodges and his local Australian based team particularly Pascale and also Karen were amazing in their support and they managed the French Renault team to ensure we had a fantastic holiday.

I stand by this so much that if you wish to call in person to validate my support here you can do so 0437200650 anytime.

Never use this company! We paid close to $2500 for a 1 month car lease in Europe, picking up from 1 destination, returning to another. The entire situation was a debacle from beginning to end.

When we arrived to pick up the car from the airport there was no representative and no car. After hours of phone calls, Renault Eurodrive finally admitted that despite us paying in full months ago, they had no car for us. More frantic phone calls by us finally result in Eurodrive saying they have organised a car for 10 days for us from Europcar instead. After 10 days we are expected to drive back to Amsterdam and return the car, then Renault might, just might, have a lease car for us. When we pointed out we have leased and paid for a car for 31 days, not 10, and we are driving to Italy and not returning to the Netherlands, we are told we need to pay Europcar a further $1500 to return their hire car anywhere other than Amsterdam. We refuse and after 5 hours of phone calls and arguments we finally leave the airport with a hire car from Europcar instead - being forced to agree to personally return the hire car to a Europcar office in 10 days and replace it with a Renault Eurodrive leased car (which is what we have paid for in the first place.) If we had not agreed to this we would have had no car at all.
Over the next ten days numerous phone calls are made trying to sort out a suitable agreement. This takes hours and hours of my time, phone calls are mostly not returned by Renault Eurodrive. Finally we receive an extension of another 10 days, We are told we still must return the car to a Eurodrive office and replace it with a leased car unless other arrangements can be made. They promise to get back to us. Again, no phone calls are forthcoming. We make more phone calls, occasionally we strike someone helpful. More often than not people promise to look into our situation but do not return our calls. Finally an agreement is reached. We will keep the hire car and return it to Rome airport as originally agreed. We do so and believe that finally this irritation is behind us.
But no! Now I am informed that the hire car is lost (!) and Europcar are trying to hold us responsible.
Incredible...

Easy to use online booking system and excellent phone service to check some simple questions I had. I am looking forward to the touring holiday I have in plan using this vehicle and its supporting services.

I telephone the company and they answered all my questions promptly and with extreme knowledge.
The cost of hiring a car through Eurodrive is significantly lower than going through a car rental company

Easy website to use, good contact on email when needed.

Our previous experiences with Renault Eurodrive have always been positive and no hassle affairs and we are back for a fourth time this year.

Very simple steps. I will provide some feedback later after using our leased car which is our very first time ever! We feel very excited about it!

Spoke to Karen on the phone originally and she was great. Thank you

From the moment of the initial enquiry to the end result of dropping off the car, Renault Eurodrive are professional, prompt and courteous in all their dealings. Have been using them for their Renaults in Europe for 7 years now and will continue to do so as well as always recommending them to fellow travelers. Well done Renault Eurodrive!!

I have rented previously and they make it all easy, so I rented again. And it was easy again. I will rent in the future and I can only recommend RenaultEURODRIVE.

We have been using Renault Eurodrive for over 20 years and have always found them very good value, efficient and friendly.