Reliable Heating & Air Omdömen 

The installation of my HVAC unit was completed professionally, and the installation team did an excellent job. Unfortunately, my experience after the installation has been disappointing.

Since the unit was installed, it has consistently struggled to maintain the thermostat setting, with the indoor temperature remaining meaningfully above the desired setting. I requested a service visit to troubleshoot the issue and remain hopeful it will be resolved.

What has been most disappointing, however, has been the lack of communication. Despite multiple calls, emails, texts, and attempts to reach my salesperson, I received no response and ultimately had to visit the company's office in person to speak with the director of installations. Thankfully, he was very helpful and arranged for a technician to come out.

For a $10,000 purchase, I expected a much higher level of post-installation customer service, especially as a long-time customer of 10+ years. I will update this review to reflect how the company responds going forward and whether this experience is typical of its post-purchase support. I also hope sharing my experience helps other prospective customers understand what they may encounter after the installation is complete.

Currently I have been without air for over 2 days. I have a sick daughter and she just had treatment. Last week 2 different techs came out because system was clicking on and off. 1st tech cleared line , but later in evening system was still clicking on and off. 2nd tech came in 2 days and said 1st tech did not clean system all the way. After he left system started to make sounds and just stop cooling all together. Called office again could not get appt until today. Was informed need new motor and it will take another 3 to 4 days. I asked the tech since I've had someone here 3 times and everything had been looked at why wasn't this mentioned? What got me was that the tech stated he was not here a few days ago, which was untrue, caught him a lie. Reminded him of the conversation that was held. Lost trust, he said it was not in system, I said not my problem. I purchased this unit 7 yrs ago and paid alot of money. I had it serviced in 2025 and every year. Reliable changed the way they were handling their maintenance and service about 2 yrs ago, but I still paid for service. They want to charge me $880.00, and feel I should not have to pay for a motor since it has not been that long and unit had been serviced timely. Now have to go to a hotel or something because it is to hot to stay and my daughter illness. Very upset!!! Still under warranty!! Please advise!!!

My air conditioning stopped cooling on Thursday, July 2, 2026. I contacted your company immediately and was advised that the earliest available service appointment was Wednesday, July 8. Although this meant being without air conditioning for six days during a period of extreme heat with temperatures in the 90s, I accepted the appointment.

At approximately 8:50 p.m. on Tuesday, July 7, I received a text message advising that my scheduled appointment could not be kept and suggesting that I reschedule for Saturday. Because the message was sent so late in the evening, I did not see it until the following morning.

When I contacted your company, I was told the cancellation was due to a shortage of manpower. While I understand that staffing challenges can occur, they should not result in customers who lease your equipment being left without air conditioning for an extended period during dangerous summer temperatures. Nor should a scheduled appointment be canceled with such little notice after I had already waited nearly a week for service.

When it comes to getting someone to come out in high temperature the wait time for someone to come out and fix it is to far out you have to think about older people and people with health problems that should be an emergency.

I've been pleased with the performance of the service technicians.

Technicians were knowledgeable and cleaned up perfectly afterward.

Great excellent service 👏

The problem is the people in the office are not being responsible to customers need and not responding to their needs or returning calls. The service teams doing their jobs well in the field but office managers not helping them with getting what they need to complete their job.

From schedule to completion, everything was perfect! Technician was friendly and knowledgeable.

The tech was on time and professional

Timely. Knowledgeable technician fair price.

Still waiting for the warranty for the equipment I purchased and for you to stop filing against my home deed in Hall County. I am working with customer service Lesha to get this taken care of. For whatever reason my purchase of the equipment instead of leasing it was never recorded at your office. My check for $15,948.00 was cashed and you have been paid. Please get this settled.

Jarrod Willis, started the whole process, followed up throughout the install, and even stayed on top of the only small delay we had. We never felt that he was more than just a call away. The installers were all professional, engaging, and did a great job. This was originally a very stressful situation, obviously, but we were so pleased with Reliable we have already referred Jarrod to one of our neighbors.

You told me what you were going to do. You do what you said you would do. At the cost you said you would do it for. Great sales and tech team members.

We didn’t feel rushed to make a decision on what unit we wanted. Sales person was friendly and knowledgeable.

Sales person very responsive and helpful. Install team had several issues resulting in several trips back out. I still do not have a smooth running HVAC, but it is at least cooling. One tech whining about being in the attic after noon (part of the job description), and he called out a few times causing reschedules. Now I am in a place that the furnace likely needs to be replaced for a properly running system, which will cost twice as much at this point. Would have made a different decision up front if I had been warned of the issues that I am now dealing with being a possibility. Best price out of 5 quotes, but apparently you get what you pay for, which is not great performance.

Great attention to detail and innovative purchase options. Very professional and friendly. Very different experience from other HVAC companies I’ve worked with for 20 years.

Horrible scam company. They did damage to my home they use several numbers and names for their business. Tons of red flags.
I was a victim of there scam!!!