Relaxium Omdömen 168

Svar från Relaxium

14 dec. 2025

I sincerely apologize for the frustration you've experienced with your order and billing. This is not the experience we want any customer to have.
I'd like to help resolve this right away. Our trial offer does convert to a shipment after the trial period, but if you had canceled before that the trial period ended, you would not have been charged. Relaxium also offers a 90 day money back guarantee. All terms are explained and each customer has to agree that they have read and accept the terms before their order can be submitted.
Could you please contact our customer service team directly at 888-353-1205 or support@relaxium.com with your order details?
We truly appreciate you giving Relaxium Sleep a try, and I'm sorry it didn't provide the results you were looking for. Your feedback helps us improve our service for all customers.

Svar från Relaxium

5 dec. 2025

We're thrilled to hear Relaxium Sleep is working so well for you! It sounds like you've done your research on natural sleep support ingredients, and we love that you appreciate Dr. Ciliberti's thoughtful formulation—bringing those key botanicals together in one convenient capsule was exactly his goal.
Your comment about the clean ingredient list really resonates with us. We're proud to keep our formula transparent, without unnecessary fillers or complicated additives.
If you're curious about our other products, we'd be happy to help you find the right fit! Relaxium Calm and Flexium are also formulated with that same commitment to quality, drug-free ingredients.
Thank you for being part of the Relaxium family, and here's to many more restful nights!

Svar från Relaxium

Uppdaterad 19 nov. 2025

Thank you for sharing your experience. I’m truly sorry to hear that Relaxium didn’t meet your expectations after consistent use. While most customers see positive results, we understand that individual responses can vary. I appreciate you bringing the billing concern to our attention and I’m glad it was resolved in your favor. Customer satisfaction is guaranteed-- as is the promise regarding working the first night--if it doesn't work to your satisfaction-- you can return for a full refund within 90 days. Again your feedback is invaluable—it helps us improve both our product and customer experience.

Svar från Relaxium

19 nov. 2025

Thank you for bringing this to our attention. We understand how frustrating this situation must be, and we want to assure you that we take these concerns seriously. Relaxium offers a 90-day money-back guarantee, and we never want any customer to feel unable to reach us. Our customer service agents are standing by from 8am-8pm M-F, and Saturdays 10am-7pm, also Sundays 1pm-4pm to ensure we can be contacted. We also have our self-help desk available 24/7.
Please contact me directly at billie.n@relaxium.com or 301-437-7590 so we can review your account, stop any future charges, and process any applicable refund. Your satisfaction is our priority, and we’re committed to resolving this promptly.

Svar från Relaxium

19 nov. 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been. At Relaxium, we stand behind our 90-day money-back guarantee and strive to make the process as simple and transparent as possible.
It sounds like there may have been some confusion during the ordering process, and we sincerely apologize for any inconvenience caused. We never want our customers to feel pressured or misled. Please know that your satisfaction is our top priority, and we’d like the opportunity to make this right.
Could you reach out to 301-437-7590 or email billie.n@relaxium.com  so we can review your order and ensure you receive the resolution you deserve? We appreciate your feedback—it helps us improve and provide the best possible experience for all our customers.

Svar från Relaxium

3 nov. 2025

We're so happy to hear this! Those ingredients were carefully chosen for exactly the reasons you mentioned—ashwagandha for stress support and chamomile for its gentle calming properties. Knowing you feel safe and confident using it makes our day. Thank you for trusting us with your wellness!

Svar från Relaxium

29 okt. 2025

I appreciate you sharing your experience with Relaxium, Rick. It sounds like you've found something that works well for you over the past decade, which is significant—especially given the challenges that come with managing leukemia and its impact on sleep and overall well-being.

Your recommendation matters:
Personal experiences like yours help others who may be struggling with similar sleep issues understand what might work for them. The mental health component you mentioned is particularly important—good sleep truly does support emotional resilience during difficult times.
Thank you for taking the time to share your positive experience. Wishing you continued restful nights and good health management ahead!

Svar från Relaxium

28 okt. 2025

I hear you – falling asleep faster is progress, but those middle-of-the-night wake-ups can be just as frustrating and will take longer to adjust.
Here's what might be happening:
These actually involve different mechanisms in your body. Some solutions work on one but not the other.
A few things to consider:
Check the timing and dosage. Play around with both, maybe one capsules is sufficient as sometimes less is more, or taking it earlier in the evening might help.
Look at your sleep environment. Waking during the night can be triggered by temperature (rooms that are too warm), noise, light, or even your sleep position. Your body naturally goes through lighter sleep phases where it's easier to wake up.
Consider what's waking you. Are you waking to use the bathroom? Anxious thoughts? Physical discomfort? Each has different solutions – limiting fluids before bed, stress management techniques, or addressing pain/discomfort.
Give it more time, but track patterns. Three weeks is decent, but some sleep improvements take 4-6 weeks to fully develop. Keep a simple log of when you wake and any patterns you notice.

Svar från Relaxium

Uppdaterad 28 okt. 2025

Please reach out to me so I can have the opportunity to assist you with this matter. We do offer subscription because customers find it convenient. We do have the customer confirm they have read and agree (one Paragraph) before they can submit their order.
We regret any misunderstanding. Please contact me at 301-437-7590.

Svar från Relaxium

13 okt. 2025

Thank you so much for sharing your feedback—we're thrilled Relaxium Sleep is working well for you!
I completely understand the investment adds up month to month. Quality sleep makes such a difference in every area of life, and we're grateful you're seeing results that make it worthwhile.
If you'd ever like to explore our multi-bottle options, they do bring the monthly cost down significantly. Just reach out anytime, and I'm happy to walk you through those options.
We truly appreciate your continued trust in Relaxium!

Svar från Relaxium

8 okt. 2025

We're sorry to hear you experienced discomfort. While our product is made with quality ingredients and undergoes rigorous safety testing, individual sensitivities can vary from person to person.
Some people may have sensitivities to certain ingredients that don't affect others. We encourage anyone experiencing adverse reactions to:

Discontinue use immediately
Review the ingredient list on our packaging

If you'd like to discuss this further or need information about our ingredients, please reach out to our customer service team at 301437-7590. We're happy to provide a refund under our satisfaction guarantee.
We appreciate your feedback and hope you feel better soon

Svar från Relaxium

7 okt. 2025

I understand your frustration with unexpected charges, and I'm sorry you had this experience and also, regret that you did not keep one of the bottles (your risk-free trial bottle) to try. This is the purpose of the trial period. You can open a bottle to try and if unsatisfied you have 90 days to return for a refund.
However, I should clarify some important details about how these offers typically work.
What Actually Happens During Checkout:
When customers order trial offers like the one you described, the checkout process includes clear disclosures about:

Trial Period Terms - The specific number of days you have to evaluate the product
Full Price Amount - The exact charge that will occur if you don't cancel (in your case, the $138)
When Charges Occur - The timing of when your card will be charged
Cancellation Instructions - How to cancel before being charged

The Critical Step:
Before submitting the order, customers must actively check a box or click to confirm they understand and agree to these terms. The order cannot be completed without this acknowledgment. This means the charge amount and timing were disclosed before you submitted your payment information.
Why This Matters:

The $138 charge wasn't hidden - it was part of the trial terms you agreed to at checkout
The trial period gave you time to evaluate and cancel if you didn't want to continue
Once the trial period expires without cancellation, the full charge automatically processes

Regarding Your Refund:
The fact that you received $138 back (the product charge) but not the $8.95 shipping is actually consistent with many companies' refund policies - shipping costs for products that were sent to you are typically non-refundable.
I understand this feels frustrating, especially if you don't recall seeing these terms. For future purchases, I'd recommend carefully reviewing all checkout screens and taking screenshots of trial terms before completing orders.

Svar från Relaxium

29 sep. 2025

Thank you for sharing your honest feedback. We're glad to hear you're experiencing some improvement, even if it's not quite where you'd like it to be yet.
A few thoughts that might help:
Give it time: Many customers find that the benefits build over the first few weeks as the product helps restore your natural sleep cycle. If you haven't been using it for a full 2-3 weeks, it may be worth continuing to see if results improve.
It's designed to work naturally: Our formula is designed to support your body's natural sleep process rather than force sleep like some harsh sleep aids. This gentler approach often means gradual improvement rather than immediate "knockout" effects.

Svar från Relaxium

29 sep. 2025

Thank you so much for sharing your experience! We're thrilled to hear that you noticed such positive results - and as quick as most do! Better sleep quality and reduced daytime fatigue can make such a difference in your overall wellbeing.
We love hearing when customers are pleasantly surprised by how well the product works. Your feedback means the world to us, and we're so glad you gave it a try!
Here's to many more restful nights ahead. If you ever have questions or need anything, we're always here to help.
Best regards

Svar från Relaxium

28 sep. 2025

Thank you so much for taking the time to share this! We're delighted to hear that our customer service team was able to resolve your billing issue quickly and professionally.
Providing excellent customer service is incredibly important to us, so it means a lot to know that you had such a positive experience. We'll be sure to share your feedback with the team - they'll be thrilled to hear it!
Thank you for being a valued customer, and please don't hesitate to reach out if you need anything in the future.

Svar från Relaxium

26 sep. 2025

Thank you so much for taking the time to share your feedback! We're thrilled to hear that everything arrived safely and that you found the directions clear and easy to follow. We put a lot of care into our packaging and instructions to ensure you have the best possible experience with our products.
We hope you continue to have great results! If you have any questions as you use the product, please don't hesitate to reach out.
Thanks again for choosing us!

Svar från Relaxium

25 sep. 2025

Thank you so much for sharing your experience! We're thrilled to hear that Relaxium Sleep is helping you fall asleep within 30 minutes. That's exactly the kind of result we aim for - helping people transition smoothly into restful sleep without the long wait.
Your feedback means everything to us, and we're so glad you're getting the quality rest you deserve. Sweet dreams, and thank you for being a valued customer!

Svar från Relaxium

23 sep. 2025

Thank you for sharing how Relaxium fits into your routine! We're so glad it helps you transition from those stressful work shifts to peaceful sleep. There's nothing quite like being able to unwind and let go of the day's tension.
It's wonderful that you're experiencing that calming effect within 30 minutes - that's exactly what the doctor designed it for. Having a reliable way to help your body shift from work mode to rest mode makes such a difference in sleep quality.
Thank you for choosing Relaxium to be part of your wind-down routine. Sweet dreams after those long days!

Svar från Relaxium

22 sep. 2025

Thank you so much for sharing your experience! We're thrilled to hear that our product finally gave you the restful sleep you were looking for. We know how frustrating it can be to try multiple solutions without success, so it's incredibly rewarding to know we could make a real difference in your sleep quality.
Your recommendation means the world to us and will surely help others who are facing similar sleep challenges. Sweet dreams, and thank you for choosing us!

Svar från Relaxium

22 sep. 2025

Thank you for taking the time to share your feedback! We're so glad your order arrived quickly and that you were pleased with our packaging. We know that fast, reliable shipping and secure packaging are just as important as the product quality itself - it's all part of delivering the experience you deserve.
Your appreciation for these details really motivates our fulfillment team. We work hard to ensure every order reaches our customers in perfect condition and on time. Thank you for choosing us and for recognizing our efforts!