relaxacare.ca Omdömen 148

Svar från relaxacare.ca

Uppdaterad 3 dagar sedan

Hello, we have flagged this review as we have no idea what this review is about. You did not buy from us or did you promote for us and we have no records on file. Either this is yet again another competitor leaving us bad reviews or you have been misinformed. We also see you left a 1 star today on another company as well. This is not based on any experience with us and your attacking us randomly. If this was truly a business why would someone make a new profile and post it and not post it under the business?

Svar från relaxacare.ca

Uppdaterad 18 mars 2026

We have investigated and know of the company that is doing these 1 star reviews and our legal counsel is now involved. This is not a genuine review and 2 back to back reviews indicating we are a scam is outlined due to us winning in this market and companies not liking us hence the fake reviews. We have many google reviews and zero evidence our reviews are fake and unfair to randomly say this. In fact in our store we have cameras and we do live reviews with thousands of customers and have proof of our reviews. You can check our social media pages and our network group.

Hello, clearly this is a scam since the 1 star before this was also from the united kingdom and your location is in India. We know this is a competitor doing this. We will respond accordingly. We take claims like this very seriously. However, after carefully reviewing our order records and service tickets, we have no record of a broken sauna being delivered to a customer under this name or of any unresolved request for a refund or replacement. We have over 1300 google reviews and you can check those users leaving reviews and you will see they have left reviews on other brands or companies making it impossible for us to have " fake reviews" but the wording for sure means that this is a competitor trying to attack us. We know who this is and we will be sending a legal letter to this company for attempting to sabotage our good name

Relaxacare has fulfilled over 47,000 orders and maintains strict procedures for handling freight deliveries and product issues. In the rare situation where a product arrives damaged, our team responds quickly to arrange replacement parts, exchanges, or manufacturer support. We do not ignore customers reporting legitimate issues. again as mentioned in our last 1 star that was illegally done we have ai systems that prevent " not responding" so the attempt to say we are not responding is impossible and its being used as a tool to hurt our good name

We also respond to all emails and phone calls received through our support channels. At this time, we have not located any communication matching the situation described in this review.

If this review has been posted in error, or if the reviewer believes they are referencing a genuine Relaxacare order, we encourage them to contact us directly at Info@Relaxacare.com with an order number so we can investigate immediately.

Relaxacare takes its reputation and customer trust seriously. Publishing inaccurate or misleading claims about a business can cause unnecessary harm, and we will always address such situations transparently.

We remain available to resolve any legitimate customer concern.

Svar från relaxacare.ca

Uppdaterad 18 mars 2026

Thank you for bringing this to our attention. Firstly we do not ship to india and its obvious that this is a fake review from a competitor. We only ship in Canada. There would be more information given such as the type of chair, the amount on the chair, the model number and information such as " i spoke to this rep" How do you know other customers who have faced the same issue? That statement alone should prove how false and wrong this entire review is.

Relaxacare has processed over 47,000 orders and has grown to become one of the larger wellness retailers operating in Canada. After reviewing your review, we attempted to locate your order in our system using the name provided but were unable to find any record associated with it. We also have monitored systems including the use of ai to ensure all calls are responded to swiftly so it is impossible to " ignore" calls. As well we have implemented many years ago a live chat feature that our staff can respond to. I have searched for your name, i have checked our ai system and i have checked our chat inbox and all have been responded to within less than 1 hour.

We also noticed that your other reviews appear to be based in the United Kingdom. To clarify, Relaxacare does not ship to, advertise in, or conduct any sales within the United Kingdom. Our company operates within North America, and at this time we do not service or fulfill orders to the UK market.

Because of this, it is very likely that our company has been mistaken for another business with a similar name located in your country.

For transparency, we respond to all customer inquiries and take service seriously. In fact, we responded publicly to this review within 44 minutes in an effort to resolve the concern quickly.

If you believe this review may have been posted in error, we kindly ask that you update or remove it so it does not misrepresent your experience with a company you may not have interacted with.

If you do believe your review was intended for Relaxacare, please contact us directly at Info@Relaxacare.com so we can investigate further.