Rejuvenation Omdömen 56

I was initially impressed with Rejuvenation when I ordered cabinet knobs—the quality and design were excellent. So when it came time to upgrade our door hardware during our exterior renovation, we confidently chose Rejuvenation products. Unfortunately, that turned out to be a big mistake.

We spent thousands of dollars on hinges and three full deadbolt sets from the Rejuvenation x Level Bolt collaboration. Despite carefully confirming with Rejuvenation that we were ordering the correct sets for our doors, none of them function as intended. Additionally, some of the finishes scratch *extremely* easily - our brand new oil rubbed bronze doorknob has gold showing through it now in multiple spots.

When we encountered issues during installation, I reached out to customer service immediately. The first representative I spoke to was dismissive and unhelpful. When I requested to speak with a manager, I was told I would receive a call within a day or two—but no one followed up. After weeks of waiting, I reached out again and was again promised a manager would contact me. This time, I did receive a voicemail and email, but after multiple follow-ups—four emails and two phone calls over the course of a month—I received no response.

Regardless of price, this level of customer service is unacceptable. But for a brand that markets itself as a premium option, it’s especially disappointing. I would strongly advise others to take their business elsewhere.

Staying safe from scammer, I paid £ 39.47 and then scammer changed price on PayPal to £45.00 and scammer not notified me way he changed price, I still waiting for my refund.

Worst customer service ever!!! Sales representative are super rude and won’t give you proper solutions to resolve your problem. I order a pair of kitchen pulls that I miss in order to complete a kitchen renovation project that I had on December 18. The order was supposedly delivered on the 23rd but the package never arrived. I contact customer service and they told me that I had to file a claim with UPS and told them that was not a a satisfactory resolution since I was in a deadline. I try to reach out again and the new sales representative told me that the package was transfer from ups to the local post office and it will arrive now by the end of the week of December 6. I told them that I couldn’t wait since I need it to wrap the project with my clients and ask them to send a new pair with expedited shipping but their answer was that I need it to wait and hang up the chat. What kind of solution is that for a multimillionaire company ??? Does a pair of a kitchen pulls are gonna break their bank ??? Horrible experience. Refrain to Chat with Ricky i have chat with him twice and he’s super rude and uncooperative!!! Won’t recommend buying anything with this company. Go to Crate and Barrel, West Elm or Arhaus instead. They would treat you nice and would try everything that’s in their power to resolve any problem you may experienced.

I ordered 6 "in stock" planters 5 weeks ago- shipping from LA to Texas. First of all - there is no way to track your order. In comparison - I ordered a steel gate that shipped yesterday from Seattle. I can follow the LTL freight progress and know my order will arrive within 10 days. There are no tracking numbers for Rejuvenation and every time you call they can only tell you it is "in transit". Second - they are cheaping out too much on shipping. In comparison - I ordered an outdoor planter 5 days ago and it was already delivered by FedEx yesterday. I'm not sure how Rejuvenation thinks they are helping their brand with this incredibly slow shipping. Third - bait and switch - Rejuvenation first said my planters would be delivered by 5 weeks. Now that we are at 5 weeks - they changed the expected delivery to give themselves three weeks more time (now 8 weeks for shipping!) that I only saw when I logged in to check. No email notification or apology. I will NEVER EVER order from Rejuvenation again. The planters will now arrive after the freeze - so we won't be able to plant our plants in time for the roots to establish and be protected from frost. Just a total waste all around.

I purchased my item in July. It was delivered without me knowing, I received zero notifications. Apparently it's my responsibility to check. The courier returned it after 5 days (again, didn't know it had arrived).

I've called multiple times, some reps are nice and seem to know what's going on, others are clueless. Long story short, they have no idea where it is and I'm the one being penalized and out $300.

I am still waiting for my refund in October.....do better.

I just bought a house with rejuvenation locks; within a week, the lock failed. The previous house owner says he had the locks put in, and they failed multiple times in the past 4 years. I called the company, and they won't do anything to make it good--no warranty at all. Looks pretty, but nonfunctional, and very expensive.

Terrible products. Look good online, but fall apart. Never order from here.

We bought the Large Oval Cupboard Latch in Aged Brass, and the quality has been severely lacking. When we tried to screw it in, the nail broke in half, with part of it getting stuck in our brand-new cabinet door. We tried again with the extra nail, moving the latch slightly higher, and the same thing happened. Now we have two broken nails stuck in our new cabinet door.

This is incredibly frustrating, especially since this is the second time we've ordered this item. The first one had scuff marks and looked damaged, so we returned it and asked for a replacement. Now, with the replacement, we're facing this issue.

This company charges high prices for these items, yet the quality does not match the cost. We just spent tens of thousands of dollars on our kitchen renovation, only to end it with their low-quality product. I spent $1,214.13 on hardware alone and now worry about their other products already installed in my kitchen.

While I don't expect them to cover the cost of a new cabinet door, I wanted to express my disappointment. I have emailed them and included photos but they have not replied.

Additionally, I also ordered a drawer pull last time, and it had to be returned and replaced because they sent it in a finish I did not ask for. Thankfully, that was an easy fix, and I later received the correct finish to match my kitchen, but maybe now you can understand how frustrated I am with this company.

I ordered a flush mount light and was sent the wrong size and color canopy. Only figured it out after installing the crossbar that the canopy was too small for it and the shade was larger than the fitter mount. Called their customer service and was told I had to return the entire light including the crossbar, which was a total pita to install and I didn’t want to remove it. Asked if there was a due date to return the light by and was informed that I had to return it before they would ship the replacement?! What is even going on at this company. This is all their fault and they’re treating me with distrust. This will likely be my last purchase.

Total junk - Buyer Beware - I bought a $470 door handle from this company, it lasted less than 2 years before it broke. Asked the company to replace the broken part or supply a new one as for this amount, I'd expect a company to stand by its products. The company response "sorry for inconvenience, we can't help you". As an interior decorator, we won't be be buying products or directing our clients ever again at Rejuvenation or their sister companies, William Sonoma etc. Really short sighted business.

We purchased a new and unopened Rejuvenation Brambling 56" fan from a private party who decided against using it in a remodel. When the light is off and the fan is on (via remote), the light flickers. The fan also wobbles even with the set screws fully tightened. I called Rejuvenation for technical support and they refused to talk to me. They told me to call "Brambling", which doesn't exist.

I ordered wall mounted shelving which arrived intact with specific instructions on installation, including templates to use for placing wall anchorage. The problem was that all 5 of the templates were incorrect, with half of the wall hole locations not matching the shelving. My error was assuming the templates were correct and not checking them with the shelving and drilling holes in my plaster walls at the incorrect locations. I called customer service twice and was assured that a "higher up" would return my call.
No one returned my calls.
The overriding issue is that 100% of the 5 templates sent were incorrect, which leads me to believe that all of their templates are incorrect, and all future customers will have the same issue.

I have ordered a pendant lamp from Rejuvenation twice. The first lamp took eight weeks to arrive and came out with a horrible paint job on the metal shade. I sent it back and reordered a second. I am still waiting six weeks later. Horrible customer service and follow through. It's too bad because I really liked the lamp.

The company advertised ‘blanket and shams’ on their website. Items arrives missing shams so I contact customer service. Customer service puts me on hold to get insight that ‘item was discounted so that’s why it was sold without shams’.

Why would they not disclose this on item to Customer?

Waste of time for customer to return item, money tied up in return, bad for environment…who benefits via this business model? Shareholders? How?

What value does this offer anyone?

The worst customer experience ever.

The picture advertisonline was MUCH more colorful and vibrant.

The item they sent looked like the weaving process had taken out color and inserted whitish thread.

Do not buy custom orders from Rejuvenation. The lead times are deceiving - the site says they are in stock and will ship at a specific date but it is wrong. Rejuvenation will charge you once you purchase the custom order and then you will wait months and months for a shipment that will not come. This happened to me - it has been over 3 months since I ordered an in stock piece that has still not been shipped but I was charged for it over three months ago. They have refused to cancel my order since it's "Custom". The only option I have now is to go to my credit card company to stop payment on the order. Save yourself some time and money and order from elsewhere.

I ordered a giftcard in a timely manner that was lost or stolen. I had to purchase a different gift to the recipient since it was not received by the date of the event that it was to be given. Rejuvenation kept extending the date when the gift card was to be delivered even though it was not being tracked since it was no longer showing up in the usps system. Customer service did not reissue another card and I am still waiting to receive my money back from them. $250!!

Never buy from this website unless you are prepared to pay 70$ for 1 day expedited shipping, and to receive a completely wrong item after 7 days, and to not getting a replacement order placed before them to send people to pick up the wrong item they send, and to not getting your correct order after nearly 30 days. Customer service not helpful at all.

There's no self-service way to prepare a return, nothing you can do online. You HAVE to call them to get the details. I called twice today, and the first time I got in line for an agent the call just hung silently for minutes before I just gave up. Second time worked and I got a helpful agent. But man, this can be so much easier.

Wow, so bad. The brick and mortar store in NYC is great...however the online service is terrible. I ordered cabinet knobs. Weeks went by, during which time I received multiple emails saying that my order shipped, but it never arrived. When I called, they said the item was on back order each time. Finally, I cancelled the order, called the actual store in NYC to order them and they shipped them to me. I did not learn my lesson. I needed two more knobs. I ordered them online. They shipped me the wrong item. I shipped that back, so when they received it they would ship me the right item. Item never showed. Now they are saying that the item is not available. Terrible terrible terrible. If only I knew about this, I would have gone elsewhere. Unfortunately my whole kitchen has the knob design so I'm kind of stuck.