Regus - Crewe, Market Street Omdömen 

Terrible - Locked into a 12 month contract we cannot escape - Every single month a new admin issue / payment issue or some bureaucracy/red tape issue.

We have tried to severe ties and just part ways as its clearly not a good relationship or service Regus provide but they refuse to cut ties, we have been paying now for 6 of the 12 months and are still every month regretting our choice - we thought the corporate nature of this company would give us some protection in using them, honestly, avoid if possible they are not reasonable. We just wanted a mailbox service and now we are wasting money each month on a service that uses up so much admin time just managing Regus.

Our first visit to these modern offices which can be hired on contract or on an hourly basis for meetings. The centre manager Rachel is extremely helpful and presents a very professional image as the first point of contact for clients attending the centre. We will most definitely be using the facility again.

I started a care company. I saw regus advertising office space from £67. I contacted them and explained that I was bidding for a care contract and if I didn’t get it I would not need the space. I signed up for a 1 man office and it came up to £199 a month plus vat, they added charges such as key access internet etc. I tried to cancel before even the start date, 3 days after signing up to be exact! as I didn’t get the care contract and they said they do not have a cooling off period! They took £311 from me and also tried to take £250 restoration fee! even though never set a foot in that office. they took off the restoration fee after I called several times crying on the phone as I am a struggling startup business. Then it took forever to refund an extra £211 deposit they made me pay. Please note i have never set foot in the office as I cancelled before my start date! Please avoid regus
I have never ever seen a company that doesn’t allow for a cooling off period. I tried to cancel the contract 3 days after signing up . That was even before the start date for my contract. But regus refused.
I pray this company gets investigated

Honestly, the best place to work in Crewe. The facilities are fantastic. It has everything you need and more. You couldn't be closer to all of the cafes and shops.

Great office, everything is brand new and love being so close to the main high street in Crewe.

I had to delay the date of my office agreement and we agreed to start 1st November, and was advised someone would be in touch to confirm the key collection. On this same call, i downsized my office because the original office price i was given had suddenly increased. I also asked the advisor if there was any more money needed to be paid before i paid the deposit, the reply was 'No, this is everything'

On the 7th I sent an email asking for an update and that i have been without the office for 7 days
There was No reply.

Then on the 16th an invoice comes through for the whole month of November.
No idea why my email was ignored, but i was given extra days in December to make up for the 15 days i was without the keys (which is pointless for me, as i have a home office and only needed November at Regus to accommodate for builders working in my home)

When i handed in my keys I was billed a restoration fee to clean (office was cleaned by myself and a staff member on site, the morning i handed in my keys in), and to check the technology, my office had no phone line or wires, it was literally a small box with a desk and chair- so I don't understand why I'm being billed a restoration fee to return the office to normal, when the office hasn't changed and there's nothing to alter.

I was upset that this restoration was an extra charge, the agent on the phone made out that i would pay NOTHING more after i paid my deposit as my deposit and monthly fee was everything needed to be paid. The fee in my terms booklet is cheaper than what was mentioned on an email with an agent, so again another unexpected price increase.

Even if you have doubts and queries or dissatisfaction, your complaint won't be thoroughly acknowledged, you'll just have the standard copy and paste of term information and numbers.

Overall: Find another office company, the prices for activation fees, unexpected increases, sales tactics and restoration fees are not worth it.
It's a borderline scam- to make a heavy profit over the most ridiculous of things.

I wish I read Trustpilot & reddit reviews before I booked an office with Regus.

12th December- in response to your reply.
Here is the exact email reply I sent to complaints team, and to further confirm my dissatisfaction, if you have a complaint they WILL NOT thoroughly look into it. It's poor customer service.

"Hi there, sadly you are incorrect - please speak with [redacted] the area manager who I have been dealing with, the price of my original office price had increased or please listen to the phone call we had, [redacted] told me my office price increased.
And yes I did need the office, I messaged [redacted] on the 7th to ask for an office update
I will clarify one more time:

I didn’t need the office as my building works were moved to January, when [redacted] told me she couldn’t cancel my office agreement, I agreed to have the office starting from the 1st November, and in this time I called out builders to work on another area of my home.
I feel like you havn’t spoken with [redacted] to get a full accurate breakdown of our conversation and the events. In my emails with [redacted] she tells me the square metre of my office restoration fee is £29 when my printed terms state £24, which is the 2nd price discrepancy.

''Should you have needed an office space, one would have been made available for you at any time''

To refer to the above quote, I needed the office from November 1st, you did not have this ready for me. [redacted] on the phone (May I suggest you listen to our call conversation) stated don’t do anything, don’t pay the invoice someone will be in touch, I didn’t expect to wait until the 16th to get a response.

The gesture of good will to have the office in December does not suit my circumstances, I explained this on the phone several times.

''IT & phone technicians. When you moved into your office, we ensured it was all in working order and ready for use. ''

There is no IT relevance or phone line in my office, it’s literally a chair and a desk. Which was cleaned by the reception agent and myself the morning I handed in my keys.

In addition: when I spoke on the phone to [redacted] and asked her if there was Anymore outstanding payments or anything to be paid, she confirmed no. At that point she should have said ‘yes there’s a restoration fee’ the way [redacted] worded everything was as if my deposit payment (which I am yet to receive) covered all of the fees.

Also, I have been advised that I can change my office size and move around whenever wanted throughout the agreement, for an additional fee. So please don’t make it sound like it was a huge inconvenience to provide me with a smaller office, the Crewe office has just opened. And there was at most 3 clients in a day throughout the whole 3 floored space, therefore there were a lot of rooms not used during my time there.