Everything from start to finish with the manager and helpful assistant was smooth and pain free So glad to join the Regus group Love the virtual office facilities Thanks Team Mr K Seth
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The deposit should be refunded on or before 31.7.2024 as in the contract. Despite our repeated request only notify us the deposit run will be included on 16.8.2024. However,we are not guaranteed... Se mer
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Terrible Service after we left the Birmingham Fort Dunlop office. Charges for services after we had left and when we challenged this they charged again. 2.5 months later they have still not returned... Se mer
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I wish I could say this situation has been resolved, but unfortunately, it has only gotten worse. Despite countless efforts to reach an amicable solution, Regus has shown no interest in offeri... Se mer
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Företagsinformation
Skrivet av företaget
Regus helps businesses find and create the right workplace for their people. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world.
Kontaktuppgifter
Fort Parkway, Fort Dunlop, B24 9FE, Birmingham, West Midlands, Storbritannien
- 8000608702
3,3
Medel
5 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Everything from start to finish.....perfect
Everything from start to finish with the manager and helpful assistant was smooth and pain free
So glad to join the Regus group
Love the virtual office facilities
Thanks Team
Mr K Seth
20 juli 2025
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Terrible Service after we left.
Terrible Service after we left the Birmingham Fort Dunlop office.
Charges for services after we had left and when we challenged this they charged again. 2.5 months later they have still not returned this money. Deposit not returned 1.5 months after deadline. Only option is to raise the concern with the centre staff who raise a ticket, which goes nowhere or raise a ticket through the online portal which is ignored. If you phone, the automated voicemail tells you to try online and then hangs up. Very bad experience.
30 september 2024
Omdöme utan inbjudan
Svar från Regus - Birmingham Fort Dunlop
Hi Fraser,
I’m very sorry to hear of your disappointment.
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Our records indicate that your refund was previously processed but for some reason, it was unsuccessful. We have processed it again now and will confirm the details to you directly.
Thank you for your feedback which will help us to improve.
Best regards,
Michelle Spire
Assistant Global Customer Service at Regus
Avoid at all costs and save your pockets.
I wish I could say this situation has been resolved, but unfortunately, it has only gotten worse. Despite countless efforts to reach an amicable solution, Regus has shown no interest in offering real assistance. All they’ve done is repeat the same excuse over and over: that we must pay an outrageous clean-up fee of nearly £500 for an office that was left in immaculate condition!
We went out of our way and spent extra money to ensure the office was spotless, yet they still insist on charging a fee that’s completely unreasonable. How do they justify spending nearly £500 cleaning a clean office, it is outrageous.
To make matters worse, they’ve been emailing my personal account to try and resolve the issue, even though all previous communication had been through my work email. Naturally, this has caused delays in my responses, as I prioritise work-related emails. It’s clearly a tactic to try and make it seem like they’ve attempted to resolve the situation when in reality, they haven’t.
The lack of meaningful communication and the constant delays are beyond frustrating. Every time we contact them, we’re fobbed off with generic responses and no real effort to settle the issue. It’s obvious they’re more interested in squeezing money out of customers than providing any kind of decent service. There service is clearly reflected in the reviews, showing how they take their clients monies.
If you’re thinking about using Regus, avoid them at all costs! They trap you with hidden fees and offer no support when problems arise. Don’t make the same mistake we did – there are far better, more reliable companies out there.
16 juli 2024
Omdöme utan inbjudan
Svar från Regus - Birmingham Fort Dunlop
Hi Abdul, I’m sorry you felt the need to leave another review when we have already explained this to you.
We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Please understand that the service is not just for cleaning. Telecoms and IT connections are thoroughly tested upon departure and several other essential tasks are necessary when we restore an office space. When you moved into your office, we ensured it was all in working order & ready for use and we need to return the space to its original state after you leave. As you are already aware this service is part of your agreement.
We have replied to each of your queries to the email address that you provided when you set up your account; we did not choose this email address.
If you would like to update your personal details you are able to do so by updating your profile in your online account (myregus.com).
Kind regards,
Lorraine Brule
Global Customer Service at Regus
Very late payment of deposit and not honour the agreement
The deposit should be refunded on or before 31.7.2024 as in the contract.
Despite our repeated request only notify us the deposit
run will be included on 16.8.2024. However,we are not guaranteed for the payment date. No apology for the delay of refund.
No direct tel no or email contact with customers service.
1 augusti 2024
Omdöme utan inbjudan
Svar från Regus - Birmingham Fort Dunlop
Hello,
We understand how important your return of retainer is, and our standard timeline has not been met on this occasion. For this, we deeply apologise.
Due to an unforeseen issue with your payment, it was not processed on time. Again, we sincerely apologise for the inconvenience this may have caused.
It’s now already been sent to you. You can expect to receive it to your bank account very soon.
All the best,
Lorraine Brule
Global Customer Service at Regus
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.