Regency for Expats Omdömen 460

All questions answered. Very quick to respond. Seamless signing up.

Helpful, honest and fast reply from sales team.

Service over the phone was very good.
Highly recommended

Staff was helpful

You have been very helpful about everything.

Kompetente, schnelle und freundliche Unterstützung bei der Erstellung der Police.

I give only one star due to dishonest brokering. Yes, wonderful staff, but does this ultimately matter when there is something surreptitiously happening behind the black and white? BTW, they also claim one can't cancel policy. In what insurance world can't one cancel a service?

So far the service from Regency staff has been excellent..
Very prompt in replying to general questions and queries..
all in all a very customer focused approach.

I would strongly advise anyone, especially older individuals, to carefully consider whether this type of insurance provides real value.

In my case, I took out the policy in good faith and had no knowledge, diagnosis, or symptoms of the condition in question at the start of the policy.

After the policy had begun, I developed new neurological symptoms (walking difficulties and urinary issues), which led to medical investigations, including an MRI and specialist consultation. The diagnosis was a spinal condition at a different level than a surgery I had undergone more than 10 years earlier.

A neurosurgeon clearly stated that the current condition was not directly related to the previous surgery.

Despite this, all claims – including the initial diagnostic procedures (MRI and consultation) – were rejected. The reasoning was that the condition is part of a “degenerative process” and therefore considered pre-existing, even though there had been no prior symptoms, diagnosis, or indication.

This effectively means that many conditions which develop gradually over time can be excluded from coverage, regardless of whether they were known or clinically relevant at the time the policy was taken out.

In practice, this raises serious concerns about the usefulness of such insurance, particularly for older customers. If conditions can retrospectively be classified as pre-existing, the actual coverage may be far more limited than expected.

Based on my experience, I cannot recommend this insurance.

Easy communication. Excellent price because I have no existing conditions. Hopefully if I ever have to claim it will be as good

Easy to setup and process policy and pay for it

The agent took time to make me understand all my options

Es war eine sehr gute Kommunikation, es wurde mir alle Fragen ausführlich beantwortet und mir wurde eine Versicherung nach meinem Anforderungen zusammen gestellt. Von Anfang bis zum Abschluss der Versicherung war alles perfekt!

Ive been trying to get a hold of you all winter to ask questions from Canada, Mexico. Email or phone number would be fine . Im wondering 🤔 if this is a scam
James William Rankin.

The experience with regency was quick and professional

Friendly. Concise. Persistent.