Refinery89 Omdömen 45

TrustScore 4 av 5

3,8

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I get weekly spam ad mails from Louis Bialek. According to his mails, the company is located in Hamburg. I just reported this company to the Bundesnetzagentur as these spam mails are prohibited accord... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Tivemos a experiência de trocar recentemente para a Refinery89 e os resultados são notaveis já nos primeiros dias. Menção honrosa ao Vinicius Vargas, que tem nos atendido muito bem e trabalhado em... Se mer

Betygsatt 5 av 5 stjärnor

Refinery89 is absolutely the best. Working together with them now for 5 years, great service and good revenues. An absolute must have for Publishers. --- Refinery89 is absoluut de beste. Ik werk... Se mer

Betygsatt 5 av 5 stjärnor

Wat is dit toch een geweldig bedrijf om mee samen te werken! Ondanks dat Refinery zo groot is heb je toch het persoonlijke contact dat wij zo waarderen! Tevens komen zij na wat zij beloven en staan bi... Se mer

Företagsinformation

  1. Programvaruföretag

Om Refinery89

Skrivet av företaget

Refinery89 was born in late 2018 out of the frustration of not finding a suitable ad-tech partner that operated with our interests in mind, instead of those of advertisers. We challenge this standard by committing to always putting the publishers first. As publishers ourselves, we have a deep understanding of the challenges faced by publishers in the complex digital ecosystem.

We’ve made it our mission to revolutionize the industry by creating best-in-class ad monetization solutions for digital publishers. Our award-winning technologies give publishers a competitive edge and help to significantly boost the quality, quantity, innovation, and distribution of their ad-inventory. The result? Increased net revenue.

At Refinery, our people are at the heart of our success. Our teams of young, energetic professionals from all over the world are passionate about delivering exceptional service with speed and perfection. We ensure that working with us is always a pleasure!

We are proudly headquartered in Madrid, the sunniest capital in Europe! However, our roots are Dutch. This gives us a competitive advantage by combining some of the smartest and most talented people, with the highly effective, direct but informal Dutch work culture in this beautiful city known for its unique quality of life. We maintain satellite offices in other European capitals for our colleagues on site.

Our offices are a hub of activity and creativity, specifically designed to provide a comfortable and inspiring work environment for our team so that they enjoy being at the office. With drinks, fresh fruit, and a bar for Friday afternoons, or as we Dutch say, de Vrijmibo!

We invite you to meet our team, have a drink with them, talk shop, and discover through our core values and DNA why Refinery is leading the charge in the publisher ad-tech revolution. See you soon!

#ForPublishersByPublishers


Kontaktuppgifter

3,8

Bra

TrustScore 4 av 5

45 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Betygsatt 1 av 5 stjärnor

Their support is very slow.

I have contacted them via email, but they have not responded. Their support is very slow.
They should respond immediately to messages, especially from publishers.
I want to work with your company. I have contacted you several times, including by email, but I haven't gotten a response yet. Please tell me in detail which websites you are working with and what your traffic demand is?

29 mars 2025
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hi there,

Thank you for reaching out and for your interest in partnering with Refinery89. We appreciate your patience and understand that waiting for a response can be frustrating when you are eager to get started.

To address your concerns directly: we receive a very high volume of applications daily. To ensure we provide the highest level of service and performance to our existing partners, our Publisher Success team manually reviews every site to ensure it aligns with our current technical and traffic requirements.

Regarding your questions on our criteria: While we work with a diverse range of premium websites globally, we prioritize publishers that meet specific brand-safety standards, high-quality content benchmarks, and significant monthly traffic volumes.

As mentioned in our recent email conversation, we proactively reach out to publishers who meet our internal criteria and where we see a clear opportunity to meaningfully increase ad revenue using our technology. If you haven't heard back yet, it may be that your site is still in our review queue or does not currently align with our network's specific requirements.

We value your feedback on our communication speed and will continue to look for ways to improve every publisher's experience, regardless if they are our partners or not.

Best regards,

The Refinery89 Team

Betygsatt 1 av 5 stjärnor

I get weekly spam ad mails from Louis…

I get weekly spam ad mails from Louis Bialek. According to his mails, the company is located in Hamburg. I just reported this company to the Bundesnetzagentur as these spam mails are prohibited according to § 7 UWG.

26 januari 2026
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hello Matthias,

Thank you for your review. We will remove your email from our system and have let Louis know.

Please note our intention has always been to help you improve your revenue from ads, and if we have been insistent was only because we really saw a high potential.

If, in the future, you want to explore options please don’t hesitate to reach out to Louis directly.

Best,
The Refinery89 Team

Betygsatt 5 av 5 stjärnor

Very satisfied!

I'm very satisfied with Refinery's service. Whenever I need help, they're always there for me. Highly recommended!

25 december 2025
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Thanks Ralf! We promise to keep it up!

Betygsatt 5 av 5 stjärnor

Reliable and professional publisher partner

I’ve had a very positive experience with Refinery89. The platform is stable, transparent, and easy to use, with clear reporting and reliable payments.
What I especially appreciate is the overall professionalism and the way everything just works as expected. The dashboard provides all the key insights needed to monitor performance without unnecessary complexity.
Communication and support have been solid, and whenever contact was needed, responses were helpful and clear. Overall, Refinery89 feels like a trustworthy partner that understands publishers and focuses on long-term collaboration.

25 december 2025
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Arthur, thank you for your great review. We couldn't be happier of working together.

Betygsatt 5 av 5 stjärnor

Eerlijk bedrijf

Eerlijk bedrijf, goed om mee samen te werken, goede communicatie , 112Groningen.nl

5 december 2025
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hartelijk dank voor je vertrouwen in ons, Martin!

Betygsatt 3 av 5 stjärnor

They are great in business but my…

They are great in business but my experience is not good as I was expecting.
Applied for Publisher Account for my Website but after one week, still waiting for reply.
Thanks

2 november 2025
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hello Mohammad, thank you for your review. We like to carefully analyze each website, and this takes some time. Our Publisher Success Team is very keen on knowing all the minor details of a website before determining if we can be of help. They have just confirmed they have gotten back to you. Best, The Refinery89 Team

Betygsatt 1 av 5 stjärnor

Not listen to any ours words of to…

Not listen to any ours words of to denied practices that we're talking to do not provide on out site...... and many others

17 juni 2024
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hi! We are sorry to hear about this. Your Publisher Success Manager is on this as we speak, and will solve your issues swiftly. We apologize for any inconvenience this misunderstanding might have caused.

Betygsatt 5 av 5 stjärnor

Amazing company with the best pub manager ever

I am absolutely thrilled to write a review for this phenomenal online marketing company! From day one, their service has been nothing short of exemplary. They are incredibly quick and reliable, creating an environment of trust and professionalism that is hard to come by these days. One of the standout features of their service is the nearly 24/7 availability. No matter when I reach out, they respond promptly, ensuring that all my concerns and queries are addressed swiftly.

A special shoutout to our account manager, Pascalle, who has been an absolute star. Pascalle has taken our accounts to a whole new level of excellence, showing dedication and expertise that surpasses all expectations. Her proactive approach and keen insight into digital marketing have significantly boosted our online presence, driving success that we previously thought unattainable.

Choosing this company has been one of the best decisions we've ever made. I couldn't imagine partnering with anyone else. If you're looking for a reliable, efficient, and effective online marketing service, look no further. This team will not just meet, but exceed your expectations!

29 april 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Très dessus de publisher.refinery89…

Très dessus de publisher.refinery89 apres un démarchage, apres avoir demandé si il y avait une possibilité des faire un essai cela ma été accordé mais le gros problème c'est les conditions de l'essai, que je n'ai su qu'après !!! versement à partir de 250€.

15 april 2024
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Bonjour Stéphane, merci pour votre commentaire. Notre spécialiste et gestionnaire de comptes du vous a parlé ce matin, mais nous tenons à le réitérer ici également. Nous recommandons toujours que les essais durent au moins 1 mois, pour que nos éditeurs puissent expérimenter toute la puissance de notre demande premium et évluer le potentiel de notre solution. Les éditeurs qui testent nos solutions dépassent le seuil de 250€ en juste un mois. Veuillez nous excuser, en raison de ce fait, nous avons oublié de mentionner le seuil.

Betygsatt 1 av 5 stjärnor

Company sent me many unsolicited annoying emails

This company sent me many unsolicited emails regarding "advertising potential" of my blog.

These emails (4 in the span of less than 12 weeks) have never been answered by me but the sales representative Louis Bialek keeps sending similar mails.

That is very annoying and a waste of my time

10 november 2023
Omdöme utan inbjudan
Logotyp för Refinery89

Svar från Refinery89

Hi Robert,

Louis just wanted to help you maximize your site's revenue. He is actually quite a great guy :)

We only reach out to publishers who we strongly believe we can help out. Don´t hesitate to get back to Louis and we will gladly give you a hand!

In any case, we are sorry for disturbing you. There was never any bad intention.

Regards,
The Refinery89 Team

Betygsatt 5 av 5 stjärnor

Great long term partner

Having worked together for nearly two years now, Refinery89 became a reliable long term partner. I've only had positive experiences, from communication and service up to their technical capabilities. Looking forward to many more years of that partnership!

5 januari 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Een eigen contactpersoon, komen hun afspraken na

Wij werken nu zo'n 1,5 jaar samen met Refinery. In eerste instantie waren wij wat sceptisch, omdat wij wel vaker zijn benaderd door partijen die advertenties wilden plaatsen op onze website. Dit ging echter nooit goed en als je contact probeerde op te nemen, kreeg je nooit snel of gewoon nooit een reactie. Bij Refinery hebben we een eigen contactpersoon. Pascalle reageert altijd binnen een uur en lost vrijwel altijd snel onze problemen op. Ook weet ze direct te schakelen met haar technische collega's als het probleem wat lastiger op te lossen is. Het is heel fijn om zo op de hoogte gehouden te worden! Het eerste jaar hadden wij ook maandelijks even contact met Pascalle om alle resultaten door te nemen.

1 december 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great advertising partner

Great partner for publishers big and small. Good support and great people. Along with Refinery89 we have grown from a small publisher to one of the biggest lifestyle publishers in NL. Huge thanks to Robin and Pascalle for their support.

30 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A real partner in PUB ! …

Great commercial and technical follow up by the team.
Doubled the income in Belgium comparing to the big Belgian agencies.

Perfect transition between old partner and Refinery.

They also try to think with your publishing company.

A real partner in PUB!

1 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I'm having a very good experience with…

I'm having a very good experience with Refinery89. We've been working together for about one month and the revenue is very good. I also have an excelent support from Vinicius that's always ready to help adjusting ads, settings and always looking for ways to improve our results balancing revenue and user experience.

3 november 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Melhor experiência até hoje.

Tivemos a experiência de trocar recentemente para a Refinery89 e os resultados são notaveis já nos primeiros dias.
Menção honrosa ao Vinicius Vargas, que tem nos atendido muito bem e trabalhado em parceria constante para que tenhamos os resultados que alcançamos atualmente. Um resultado que é acompanhado dia-a-dia.

Recomendo fortemente a Refinery89 e que tenhamos uma parceria de longa data!

23 november 2023
Omdöme utan inbjudan

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