Logotyp för ReferralNet Secure Message Delivery
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ReferralNet Secure Message Delivery Omdömen 10

•
TrustScore 2.5 av 5

2,6

Programvaruföretag
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Företagsinformation

  1. Programvaruföretag
  2. Allmänsjukhus
  3. Praktiserande läkare
  4. Medicinsk klinik
  5. Programvaruförsäljare

Skrivet av företaget

ReferralNet is the go-to secure messaging platform to exchange medical communications across the healthcare industry. With a simple pay as you go business model, users are easily set up in minutes, with no install or support fees. ReferralNet integrates with most major clinical systems, is interoperable with Argus, and embedded in Halaxy (Healthkit), MasterCare, PrimaryClinic and Best Practice. For users not ready to remove paper from their practice, ReferralNet is partnered with GoFax for the exchange of fax direct from their current clinical system.

Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

10 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Betygsatt 1 av 5 stjärnor

Have emailed and called that uts not…

Have emailed and called that uts not working snd hasn’t been for ages but no response

Resolved on Tuesday - all good now

26 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Hi there,

We are sorry to hear you have been having some difficulties getting in touch with our support team. So that we can ensure your issue is followed up, if it hasn't been already, please do reach out to our team with your support ticket reference number so that we can resolve your issue as promptly as possible. You can contact us at: referralnet@global-health.com.

We hope that we can improve your overall rating of our service when the issue you are referring to is resolved.

Betygsatt 2 av 5 stjärnor

Errors need to be dealt with better

The system seems to work okay, but I constantly get messages to say that a message has failed and when i follow it up, ReferralNet tell me to ignore them, the message has been sent and it's a glitch in the system. What the!!! It's been like this for at least 2 years - it should have been fixed by now. Not really good enough.

23 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Hi there,

Thank you for taking the time to leave us some feedback. We were aware of this issue and have been working hard internally and with the other software vendor to resolve it.

If you haven’t already, please ensure a support ticket has been logged in our system so that our team can assist and provide you with an update. If you have already, and the issue has been resolved, someone from our team will be in touch soon to let you know.

Unfortunately, we do sometimes encounter issues related to how secure messaging works within your clinical system and not as a separate platform. However, rest assured we are continually optimising the integrations to ensure a smooth workflow for users.

We would love to be able to improve your rating of our system once these issues are resolved.

Betygsatt 1 av 5 stjärnor

We have had issue for over a week now

We have had issue for over a week now - despite repeated emails and phone calls we are still waiting for the problem to be fixed.

14 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Hi there,

Thanks for leaving us this feedback, sorry to hear you have been having some difficulties getting in touch with our support team. Sometimes our investigations into issues can take a couple of days to work out what is happening. So that we can ensure your issue is followed up, please do reach out to our team with your support ticket reference number so that we can resolve your issue as promptly as possible. You can contact us at: referralnet@global-health.com.

We hope that we can improve your overall rating when the issue highlighted above is resolved.

- Courtney

Betygsatt 1 av 5 stjärnor

I have Referalnet as a part of Halaxy.

I have Referalnet as a part of Halaxy.
Despite advertising this way of communicating securely -GP 's have failled to use this service to contact me.I have therefore not found the service useful.

12 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Thank you for leaving us a review, we value customer feedback as it helps to improve our product and service. Sorry to hear that you are not seeing value in secure messaging. We would love to take this opportunity to find out more about why GPs are not contacting you via secure messaging, please reach out to referralnet@global-health.com so that we can assist where we can.

In the meantime, we are putting together some guides and tips on how to let GPs know to use secure messaging instead of other forms of communication.

- Courtney

Betygsatt 4 av 5 stjärnor

I wish more people were linked into the…

I wish more people were linked into the system to have more easy contact

12 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Hi Robert,

Thanks for taking the time to leave us a review on ReferralNet. We too would love to see more health professionals subscribed to secure messaging! We are working hard with others in the industry on having more people connected to our network via ReferralNet or Argus. We are happy to talk to your key referrers and referees about adding ReferralNet to their system so that you can more easily exchange documents with them. If this is something you would like us to assist with, please reach out to referralnet@global-health.com.

Thanks again for your feedback, really value your support!

- Courtney

Betygsatt 2 av 5 stjärnor

Frustrating

BPS update has caused all sorts of problems for Practices whether they are using Best Practice Software or not
Processing incomings is now extremely time consuming (3 copies arrive with different extensions that need to be opened and saved twice before we have a format that can be imported successfully to our practice software)
Lengthy delay in delivery (possibly up to12 hours) of outgoings via Agent Packer
No longer able to send to healthcare providers using Argus only, whereas could previously
Unable to be 100% confident that correspondence +/- results are being received by those we send to, or, that all correspondence, results and referrals being sent to us are actually arriving.

12 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Hi Shayne,

Thankyou for taking some time to leave us some feedback. We recognise that there have been some hurdles with the new Best Practice Software and the impact it has had on Secure Messaging. We are working hard internally and with Best Practice to resolve the issues that are occurring and hope to have these resolved as promptly as possible. If you haven’t already, please ensure a support ticket has been logged in our system so that our team can assist. Unfortunately, we sometimes do encounter short term issues when vendors and clinical systems do upgrades, due to the way secure messaging works within your system and not as a separate platform.

We would love to be able to improve your rating of the software once these issues are resolved.

- Courtney

Betygsatt 1 av 5 stjärnor

Free starter option doesn't seem to exist

Signed up for the starter pack then after 2 months of me chasing them to get started was put onto a different option that was going to cost more money instead. Went with a different option as a result.

12 mars 2021
Betygsatt 1 av 5 stjärnor

Works some of the time

Works some of the time. Provider directory is all over the place. Support inconsistent.

12 mars 2021
Logotyp för ReferralNet Secure Message Delivery

Svar från ReferralNet Secure Message Delivery

Thank you for your feedback, sorry to hear you are having difficulties with the provider directory and consistency of support. We have passed this on to the product and support teams so that your feedback can be looked at.

We strive to provide not only a great product but also support you can rely on, so we are sorry to hear that we have not kept up with expectations here. We would love to turn this around, please reach out to our team at referralnet@global-health.com so we can work with you on getting it working more consistently.

- Courtney

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