Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of inte... Se mer
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Det här tycker kunderna
We have had our sauna for just over a year now and it has been one of the best purchases we ever made for our home. Redwood Outdoors customer service was phenomenal from the start to finish and now be... Se mer
Never received sauna rocks. Called multiple times and they say they have lots of orders. A fedex labeled was created weeks ago but no movement. We obviously can't use without the rocks. Maybe this c... Se mer
Customer service was a real person, not a hard sell but gave great info. Installation was a one day project for me (minus electrical). I am extremely happy with this entire process/product. Bought Su... Se mer
Företagsinformation
Skrivet av företaget
At Redwood Outdoors, our purpose is clear: we’re here to passionately spread sauna culture to everyone. We believe that heat and cold therapy should be accessible, enjoyable, and life-enhancing — whether you’re deep in the mountains, by the coast, or right in the city. We design and deliver high-quality outdoor wellness products — from traditional barrel saunas to modern cold plunge tubs — built to perform, built to last, and built to look beautiful in your backyard. Our gear stands up to harsh climates, holds temperature exceptionally well, and brings the timeless benefits of sauna and cold therapy straight to your door. But we’re more than just product people — we’re sauna people. We live for the post-plunge endorphin rush, the deep heat of a winter sauna, and the way these rituals bring people together. And we’re here to support you every step of the way. Our customer service team is knowledgeable, responsive, and committed to making sure your experience is smooth from order to installation and beyond. Thousands of customers have already joined the Redwood Outdoors community — building backyard retreats, reconnecting with wellness, and embracing the rhythm of heat and cold. Their stories inspire us, and their feedback fuels us. So if you’re looking for a company that genuinely cares about sauna culture, stands behind its products, and puts people first — you’re in the right place.
Kontaktuppgifter
20730 72nd Ave S, 98032, Kent, USA
- (800)567-8036
- support@redwoodoutdoors.com
- redwoodoutdoors.com
4,2
Bra
327 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Seamless experiance
10 september 2026
Omdöme utan inbjudan
The best addition to our home
We have had our sauna for just over a year now and it has been one of the best purchases we ever made for our home. Redwood Outdoors customer service was phenomenal from the start to finish and now beyond. We recently had a bad storm shatter our sauna door and they quickly jumped in to help get what we needed to get the door back in place. Although I am sad we are saying goodbye to this sauna because we are moving, I am happy and looking forward to our next Redwood Sauna at our new home. If you are looking for a sauna, I highly recommend Redwood Outdoors for your purchase. They go above and beyond to ensure your happiness in and out of the sauna.
10 september 2026
Omdöme utan inbjudan
Redwood stands behind its products
Very easy company to do business with and knowledge about the products
8 september 2026
Omdöme utan inbjudan
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We absolutely love this sauna! It has been a wonderful addition to our home, and we use it all the time. It’s easy to use, heats up perfectly, and feels incredibly relaxing. The quality is excellent, and we always feel refreshed after using it. We couldn’t be happier with our purchase and highly recommend it!
8 september 2026
Omdöme utan inbjudan
Joe was a pleasure to work with
Joe was a pleasure to work with! He was an excellent listener and expressed empathy and understanding for me regarding the problem I called customer service about. This was exactly the kind of interaction I needed. He solved my problem and I was able to revert back to the incredible joy I have been experiencing with Redwood Outdoors after ordering my first sauna last week - a lifetime dream come true for me. Thank you, so much, Joe!
Melissa Potter
New Hampshire
8 september 2026
Omdöme utan inbjudan
Excellent company
Excellent company. From first contact through delivery they are excellent and highly responsive after the sale as questions came up. Highly recommend.
8 september 2026
Omdöme utan inbjudan
Never received sauna rocks
Never received sauna rocks. Called multiple times and they say they have lots of orders. A fedex labeled was created weeks ago but no movement. We obviously can't use without the rocks. Maybe this company grew too fast and can't handle the orders. It's a lovely sauna but still disappointed we can't get the correct rocks.
21 juli 2026
Serivce and product were on point.
Customer service was a real person, not a hard sell but gave great info. Installation was a one day project for me (minus electrical).
I am extremely happy with this entire process/product. Bought Summer of 2026...
21 juli 2026
Quality of the sauna
Quality of the sauna. Communication throughout the process.
Been wanting to buy abd investigating for years. So happy we went with Redwood
27 juli 2026
Circuit breaker faulty on sauna control…
Circuit breaker faulty on sauna control panel and light will not work with controller. Redwood outdoors won’t do anything, harvia heater won’t do anything. There answer was the light they sent us (100w) is to high of a wattage for me to go buy a different one. Harvia heater manual states use light no more than 100w. I have tried for 4 weeks to have a new circuit breaker sent and all they do is ignore my voicemails. Do not buy from redwood outdoors. Do not stand by there warranty and send you faulty equipment.
28 juli 2026
After several years
After several years, the window in my sauna cracked from the heat and needed replacement. They located the part and shipped it to me for $100. I thought that was fair. Delivery was efficient too.
27 juli 2026
A wise choice
The pre purchase phone conversation was very helpful towards purchase choice and towards preparing for assembly. The product is amazing and works flawlessly. Could not be happier.
23 juli 2026
Ordering process was super simple
Ordering process was super simple. Love my sauna. Also love the little extra stuff Redwood provided like a bucket, sauna hat, and rug! Also great customer service!
8 september 2025
Omdöme utan inbjudan
Svar från Redwood Outdoors
Thank you so much for sharing your experience! We’re thrilled that the ordering process was simple, our team provided great service, and most importantly that you love your sauna. It’s also wonderful to hear that you’re enjoying the bucket, sauna hat, and rug. We hope those extra touches make your sauna sessions even more enjoyable for years to come!
product is ok, everything else disappointing
product is ok. clarity on shipping and delivery severely lacking and inconsistent. world not recommend buying from this company, find a local provider who can set and deliver on expectations. cost of these products warrants a much higher level of service and experience.
16 juli 2026
Svar från Redwood Outdoors
We’re glad to hear the product itself has met your expectations, but we’re sorry that the communication surrounding shipping and delivery did not. We understand that an investment of this size should be accompanied by clear, consistent updates and a much smoother overall experience.
Your feedback is important and highlights an area where we must do better. We regret that the service you received affected your confidence in recommending Redwood Outdoors, and we hope we may have an opportunity to restore that confidence.
Redwood Outdoors have excellent…
Redwood Outdoors have excellent customer service—they went out of their way to make sure I got my products and was satisfied. Thank you!! Highly recommend!
16 juli 2026
Svar från Redwood Outdoors
Thank you so much for your kind words and recommendation! We’re delighted to hear that our team went the extra mile to ensure you received your products and were fully satisfied. Your support means a great deal to everyone at Redwood Outdoors, and we hope you enjoy your products for many years to come!
Great sauna!
Communication was excellent. Delivery was smooth. Setting up the sauna was easy using the manual and video. And the sauna is fantastic! Heats up quick (for sauna standards) and once hot it retains the heat without the heater running. Wifi control makes it all easy.
22 juli 2026
Svar från Redwood Outdoors
Thank you for sharing your experience! We’re thrilled that everything, from communication and delivery to set-up, went smoothly. It’s wonderful to hear that your sauna heats efficiently, retains the heat so well, and that the Wi-Fi controls make it even easier to enjoy. We truly appreciate your support and wish you many relaxing sauna sessions ahead!
Really happy with my Redwood Outdoor…
Really happy with my Redwood Outdoor Sauna! It looks great, feels really well made, and has been awesome to use. Overall, a great experience and I’d definitely recommend them!
Tim
2 september 2026
Omdöme utan inbjudan
Svar från Redwood Outdoors
Thank you so much, Tim! We’re thrilled to hear that you’re enjoying your sauna and are happy with its quality and appearance. We truly appreciate your recommendation and hope you enjoy many relaxing sauna sessions for years to come!
I ordered the sauna wax three times, no successful delivery.
I ordered the sauna wax once.
Damaged while shipping, not delivered.
Second attempt.
Damaged while shipping again, not delivered.
Third attempt.
Damaged while shipping. AGAIN. Product not delivered.
No real help or explanation from customer service. 🤷🏽♂️
14 juli 2026
Svar från Redwood Outdoors
We’re very sorry that your sauna wax was damaged during transit three separate times and never successfully delivered. After multiple failed attempts, you deserved clearer communication and more meaningful support from our team.
Although the shipping damage occurred while the packages were in transit, we recognize that the overall experience remains our responsibility. A manager from our Customer Support team will be reaching out very shortly. We hope to get this sorted with and for you.
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