Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
3,0
5 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered two garments; they were prepared and dispatched very quickly, arrived by courier sooner than expected and were very well packaged. I recommend this store and would order from them again.
Customer service is non existent.
I have a subscription on my dog’s food.
I got an email saying payment had failed. I called my bank who said no attempts were made. I logged onto my account and no issues listed, i tried to call the company hundreds of times as well as sending messaged via the website. No-one ever answered the phone or replied to my voicemails or messaged. I had to set up again, this has taken ages to resolve meaning i have run out if their current food and have had to buy a different food until their usual food arrives.
Really poor, i am very disappointed.
This company does employ some customer facing counter staff who are bright, friendly and do their very best to be helpful. However, the company is simply not equipped to deal with on line orders. In my case it accepted payment and offered a delivery date for a product that was shown as being in stock but, in fact was not.
The company made no effort to inform me that the horse rug I had ordered was out of stock - something I only discovered when I enquired about the promised delivery.
The company has options on its telephone system that attempts to connect you with staff who are not available. The telephone system offers to take a message and have someone call you back - something that doesn't happen.
A manager (William) to whom I complained appeared not to understand why I was not happy with the company's performance and suggested I had 'got out of bed on the wrong side this morning '
I suggest that you do not place online orders with this company.
My order hasn’t arrived - no dispatch email, no tracking info. I was charged 11 days ago. My order is a 3 weekly subscription for pet food, which I’m about to run out of and find it extremely difficult to get pet food that doesn’t upset my dogs stomach. Tried calling, won’t connect. Tried emailing 4 different emails on website, some bounced, others I’ve been ignored for days, and another states she’s on annual leave and says to ring the phone number that … doesn’t connect! I have submitted forms via the website and waited the 48hrs it recommends.,. Does anybody work at this company or?! Baffling.
I bought a pair of boots in good faith on Black Friday and received an email stating a refund was being issued just 3 days later. Redmills claimed they had made a pricing mistake and would not honor the price at which they had sold me the boots. Because of this, I missed out on the chance to buy them elsewhere at Black Friday pricing. Their pricing errors are not my concern - they should have let me keep the boots since the transaction was completed. Had this happened in a physical shop, I would have been able to keep the boots once the purchase was finished and I had left the store. The same principle should apply here. I am beyond disappointed and will NEVER shop at Redmills again.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
