Redbrokoly Omdömen 

I was interested in one of their products. It was Olaf's pet from Frozen, priced at nearly €1,000. When I was asking for information about the product, they were very friendly and responded quickly. However, as soon as I made the purchase, they disappeared.

They told me the item was in stock, but that wasn't true. After buying it, I found out they still had to manufacture it. I requested a refund, and nobody has responded. I also asked for a properly issued invoice, but they haven't sent one. The invoice they did send only includes my details and not the issuing company's information.

Overall, it's a disastrous company with terrible customer service.

J’ai enfin reçu ma commande après 26 jours, mais cela n’a pas été sans problèmes. Le colis est resté bloqué pendant 24 jours en transit en raison de taxes douanières, alors que nous n’avons jamais été informés de cette situation. De plus, si nous avions reçu le bon à tirer, qui nous a coûté 48 €, ces erreurs, comme le manque d'une lettre sur le flocage, n’auraient pas eu lieu.

Par conséquent, je demande le remboursement du bon à tirer ainsi que des taxes dont il n’a jamais été question. J’aimerais également savoir comment procéder concernant la lettre manquante. Cependant, il semble qu’ils ne se sentent pas concernés, car après avoir laissé un commentaire négatif, leur réponse a été : “Nous vous renverrons le tout correctement une fois le commentaire supprimé !”
Et de plus on m'accuse de faire du chantage.
Cherchez l'erreur!!!!!!!

Commande payée le 12/02, délai annoncé de 15 jours.
Plus de deux mois plus tard : aucune livraison.

L’argent a été encaissé, mais nous n’avons ni produit ni information claire sur l’état de la commande. Le contact est inexistant ou se limite à des réponses floues et incohérentes malgré de nombreuses relances.

Cette situation est inacceptable et a directement impactée notre activité professionnelle.

Nous retirerons ou modifierons cet avis dès qu’une solution concrète (livraison ou remboursement) sera effectivement mise en œuvre. Sous huitaine sans retour de votre part nous transmettrons ce dossier au service juridique de notre groupe MOBILITAS 

I placed a custom mascot order with this company and paid the full amount in advance, based on an agreed production and delivery timeline.

After the payment was made, I requested updates, including production photos and confirmation that the order was progressing as agreed. I did not receive clear or verifiable proof that the mascot was produced or shipped.

The agreed deadline passed, and despite multiple follow-ups, I did not receive the mascot or a refund. Communication became increasingly difficult and, at times, completely stopped.

After a long and frustrating period of trying to resolve the situation directly, I had no remaining option but to contact my bank and initiate a chargeback. The chargeback was approved, and the amount was refunded.

This was a very stressful experience involving an advance payment, missed deadlines, and lack of transparency. I am sharing this so others are fully aware of the risks before placing a similar custom order.

Thanks for my mascot
Very fast service and great delivery

Super mascotte ! Patronne super sympa ! Merci

Nous avons reçu notre colis avec la mascotte mais pas avec le sac de transport commandé et payé lors de la commande totale.
A maintes reprises nous avons signalé par email ce manque mais AUCUNE réponse !

Excellent service - la mascotte eat arrivée parfaitement emballée conforme au design et de bonne qualité. Communication Claire, délais respectés. Satisfait !

arnaque, n'envoie pas les produits et ne répond plus une fois la commande passée ! C'est un scam

really nice mascot ! wow thanks ! I appreciated the quick delivery and the custom options for the party ! thanks !

Great delivery, love the costume, exactly what I wanted. Laura from customer services also helpful regarding my questions, thanks !

Nice mascot ! Fast payment and support from laura

Bonne expérience dans l’ensemble - livraison et service rapide

Vert nice mascot ordered for Halloween! Delivery just on Time for my kids

I’m extremely disappointed with my experience with Redbrokoly. The company operates in a very strange and unprofessional way. The pictures on their website are clearly AI-generated and do not represent real products.

After placing and paying for my order, I received almost no updates about the delivery. They never respond to emails, leaving many customers completely in the dark. Communication is practically nonexistent.

Many other buyers have already warned that this company appears to be a scam — and unfortunately, I can confirm the same. Extra items I paid for, such as clothing accessories, fans inside the mascot head, and a carrying bag, were not included, despite the high cost.

Redbrokoly leaves customers stranded without support or accountability. I strongly advise everyone not to fall for this trap and NEVER buy from this company.

Ordinate 100 mascotte e pagate e mai ricevute, quando ho chiesto informazioni più volte, mi hanno bloccato su FB ho provato via email, mai avuto risposta !!! Non comprate nulla da loro se non volete perdere i vostri soldi .. posso dimostrare tutto anche con i bonifici fatti intestati a questa ditta Francese (cinese)

Mascotte commandée début août

Toujours rien reçu et même pire que ça on me demande de repayer une seconde fois et bien sûr aucun remboursement sur mon compte pour le premier !!!
Commande annulée ce matin par leurs soins !

Ce site est une belle arnaque ( pour ma part de 1007,80€ )
Je ferai tout mon possible pour être remboursé !!!

Mascotte commandée a plus de 1000 € et toujours pas arrivé. De plus un remboursement suite à trop versé qui ne nous est pas restitué

tres satisfait du colis et de la commande de mascotte pour notre event ! je recommande la personnalisation et le sav !