ReAssure Omdömen 

I never knew about a policy but after several phone calls and sending letters x2
ive now got this sorted and with help from staff over the phone its almost completed
And hopefully it will soon be of more benefit to me in the longrun

Gail was very understanding regarding my enquiry and assisted me with my questions.

The team member I spoke with was well trained very professional couldn’t have asked for more thank you

Jude was very patient, helpful and answered all our queries.

Not waiting in the queue too long and the way I was spoken to.

Very poor service when I applied to cash in my pension. I initially requested the cash in about a month ago, and have chased once by phone and once by email. No updates were provided by Reassure on how my request was progressing. I have therefore phoned a second time today, only to be told that Reassure were unable to process my request via the online process. Why hadn't I been told this before?

Gail was brilliant and answered all my questions and was very helpful. A very professional and nice lady.
Customer service as it should be.

My call was appreciated

DO NOT INVEST WITH THEM!!!!!!
I had 3 pension plans and wanted to do a small draw-down from the smallest one. I was told that I had to take 25% of the pension value and the rest will have to be transferred to Standard Life as new policy. Despite not wanting 25% I said ok just to get the relevant draw-down. All was supposed to be have been sorted in the phonecall with both ReAssure and Standard Life. However ReAssure gives Standard Life details of one the other policies and now there are 2 policies bouncing between the 2 companies who are just sitting on instructions from myself to correct. They keep saying that are going to call me back the same day but they never do. I'm still waiting for the draw-down, can't be do until Standard Life requests the 75% of funds from the correct policy number. TOTAL SHAMBLES!!!! Couldn't organise a P-up a brewery!!!!
This transaction was supposed to have taken less that 10 days and is still unresolved as we approach a month. Plus they are expecting me wait another 10 days from when they actually process it correctly.
I have lodged complaints with both companies and will be taking this to the PRA and FCA for breaches of GDPR.

Georgia was very polite and to the point. She took me through the process proficiently and explained everything to me in a way that was understandable for me, excellent….

Very helpful and professional approach by Charlotte helping me through my query. Monitored the phone line when she passed me to the surrender policy department to ensure wasn't kept waiting too long and got back to me in a few minutes with other action options as the phone line was busy.
Links to forms sent promptly and not her fault that the reassure links didn't work but the link to the forms did so all done now. that's how business should be done.

Rollo, was a joy to speak to. He knew exactly what to do to help me with my query.
Excellent customer service 10/10

Quick answer no music. Clearly an experienced professional who answered my questions and followed up by email

Thank you Rollo a very rare good experience.

Ms Thomas was very helpful and put my mind at ease as my payment has been taking a long while when it should have been sorted a week ago. She told me that I should receive my payment within three to five working days. I'm hoping that this will be the case. I guess we'll have to wait and see. Overall I found her to be very helpful.

Riya was lovely and professional, however as I am hard of hearing I had to ask her to repeat things. Other than that, it was fine.

I rang ReAssure to chase up pension policies I’d lost touch with, having moved house a lot over the past decade. The chap I spoke to is a legend, he was genuinely helpful and really knew his stuff, carefully and patiently explaining my situation and options in a really warm, understandable and friendly way.

I was concerned that an application for funds was not being carried out correctly. On this occasion my telephone call was answered promptly. After allowing me to explain my query the customer service person was (by coincidence) able to confirm that the transactions I required had been actioned that day. It was a really satisfying phone call!

UPDATE So Im getting no where with Reassure from emails and constant telephone calls, they clearly dont have time but have time to man the reviews posted on trustpilot, they request my information on here now.... Try and sort your emails instead of caring what reviews say about your business.. i have sent you all adequate information by emails so do your jobs.

Wow really a poor pension place, at all cost do not be part of this organization. My dad died 5 years ago and left his pension to my mam, they said so and they never sent paper work to sort this, endless emails and phone calls still nothing. They should of been paying my mother over 20pounds a month top up. Now after some time ive contacted them again now denying they have my dad or his details on record. Failing to realize I have all his paper work. Strange pension place, I may just take all this to a solicitor, im sure someone needs to sort this place out. They probably under paid my dad also the way they been now. Date of experience was in august of 2021