Realisationpar Omdömen 

Réalisation Par’s returns policy is incredibly disappointing and feels far more focused on protecting profits than standing behind its products. The sheer number of similar reviews says a lot, yet the response is always the same generic justification that the policy is outlined. That misses the point entirely. Just because a policy is disclosed doesn’t make it customer friendly.

For a premium priced brand with such a large following and the scale to support a more customer friendly approach, this policy feels like a deliberate choice to protect margins at the expense of customers. If you genuinely backed your products and valued your customers, you would offer reasonable refunds rather than lock people into store credit.

Rather than repeatedly responding to negative reviews with the same generic explanation, perhaps your time would be better spent reconsidering the policy itself. When so many customers are raising the same concern, surely that warrants reflection rather than another copy and paste response.

The pieces are a splurge, but frankly, not worth the money when the customer experience is this poor. There are plenty of brands that offer better service and actually value customer loyalty. I would strongly recommend thinking twice before purchasing.

THE WORST CUSTOMER SERVICE I have EVER experienced. Avoid this company, I would never have ordered had I have seen the reviews. Dreadful.

They claim they assisted wit an investigation but did no such thing. They said they will assist and I provided them info only for them to say "sorry there's nothing we can do"

0/10 customer service. 3/10 products

they advertise their knits as a "wool - alpaca blend", when its 48% polyamide not mentioned at all which is misleading and false advertising + that price for a much lower quality product you end up receiving is insane.

Their customer service is also aweful and they do not cover return shipping.

disappointing in every possible way, would never order again
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edit after the reply:
the composition online ONLY says alpaca and wool and on the care label, which you can only see at home after the purchase it says polyamide, which is not mentioned online anywhere before purchase, so the info online before buying is incorrect, and you only find out after you buy it,
however i was now send a prepaid return label, so at least was able to return my order without cost

Sneaky company!! Very poor customer service and the sheer lack of communication, they don’t respond to emails unless you send several at a time, and once they do it’s a different person every time and nobody knows what’s going on. Also buyers be warned with the HIDDEN terms and conditions before buying!

I am posting this as a warning regarding Réalisation Par’s print placement and customer service before you decide to purchase from them.

I bought The Leila dress in Riviera specifically because I loved the print placement shown on their website, where the floral detail sits neatly under the bust line. What I actually received looks nothing like what was advertised—the upper flower is completely chopped in half right on the chest, leaving a random, awkwardly cut red spot.

I want to be clear: I fully understand that garments are cut from fabric rolls and exact print placement can vary slightly.However, there is a huge difference between slight variation and receiving a piece with such poorly positioned cutting. For a brand charging premium prices, delivering this level of poor print alignment right on the chest is completely unreasonable. If I had known the print placement would turn out like this, I never would have purchased it.

When I reached out to their customer support team, I expected them to acknowledge this obvious quality control issue. Instead, they completely dodged how poorly executed the print alignment was and repeatedly sent the exact same scripted response: "It is not considered a factory defect because the garment isn't damaged." They completely ignored the core issue that the print placement looks terrible and hid behind the excuse that the garment is technically "wearable."

Because I had this order sent to Thailand via a forwarder, processing a standard international return isn't really an option for me due to the ridiculous shipping costs and logistics involved. Even if I were to return it and reorder, there is no guarantee that the next piece wouldn't have the exact same print issue.

I just wanted to post this to warn everyone about the actual quality control you're getting for this price point, and more importantly, the company's mindset when handling genuine customer complaints.

The shop of staffed by a group of absolute Heathers who are a disgrace to the brand. Whoever hires their staff needs to be sacked.

Very disappointing experience. My dress arrived damaged with multiple holes/tears. Customer service is very lenient to reply and not clearly motivated to help me. They continuously try to make up excuses for not doing a refund. Now they ask for CCTV footage(!) of the delivery to confirm that holes existed before, which is ridiculous for a premium brand and this price. They also used a cheapest DPD delivery and poor packaging for an expensive dress.

I recommend never buying from them and actually spending money on other brands who care about reputation and customer experience. And in case you still ordered from them, make sure you triple check that items are not damaged and collect as much evidence as possible.

I am a huge realisation par fan. The collection of beautiful dresses I own from them comes with good reason. They are gorgeous. And their amazing customer service keeps me coming back for more. Madison was especially helpful with a recent order I placed where I had forgotten to add my full address. She not only provided clear information, but went above and beyond. I am very grateful for good customer service and will forever be a dream girl!!!! Xoxo

I would not recommend this store. Extremely unprofessional, filmsy fabric. I purchased the sailor on sale and the site clearly says eligible for store credit. I requested a return upon receiving it because of the fit and how cheap the material feels. They rejected my request.

Just because they did doesnt mean my bank will agree with them. I urge every customer that was treated poorly by these people to file a claim with their bank.

***The response was a deflection. It says clearly on the page that this item is eligible for store credit! These people should go out of business for being deceiving.
****Update: they received my return on August 17. I had to email them a few times before they crediting the sale item to my account balance. I also returned the Monica because it was filmsy. They have not issued a refund yet.

Beautiful designs, shit quality. And the pricing is DISRESPETFUL. i ordered a $340 dress. It came in the most basic cheap packaging, shein even has better pckaging and tags. It had no zipper or lining. Fabric cheaper and thinner than anything i own. And because of all of that if i dont have help slipping it on any wrong move and it will EASILY rip. Stitches were already loose. $340 for a dress like that is actually insulting. Having a french name and you think you can just fool people like this its honestly so bad.

Customer Service helped me a lot!
Firstly, with figuring out the right size of a dress, and then later, when I had ordered a size too big, they extended my return time so I could order the size smaller to compare. This was extremely helpful to me! Not only were they fast with their replies, but also really kind and helpful!

10/10 experience!

I placed a €300 order, the size didn't work out, and after 4 days (!) of waiting following my return request, I received an email saying "The status of this return request has been changed to Request Rejected" — with zero explanation. I then sent them a link to their own website policy suggesting that if they're rejecting the refund, they could at least offer store credit — still no response.

The customer service is terrible, and the whole "non-refundable sale items" thing leaves a really unpleasant taste — it honestly feels a bit shady. Why would a good brand do this? It seems like they have no idea what customer care actually means. No matter how cute your dresses are, the way you treat people matters just as much.

The sad part is that whoever actually makes the decisions will probably never even see this review.

After seeing the brand in William St when I visited Sydney I finally decided to purchase online. The customer service helped me pick my size and the package came much quicker than I thought and was perfect. I wore it to a wedding and got so many complements that made me feel great. Will definitely purchase again!

Really gorgeous dress, so many compliments at a wedding I attended. Wonderful customer service when I flagged some faults with it. Thank you to Alex for all your help!

I ordered a dress during on of there promotional events, unfortunately when the dress arrived the sizing was totally off and far too big for me. I contacted the company for a refund which was initially rejected as they stated it could only be exchanged or credit note.
However in UK law (I think also EU law) all customers have the right to a 14 day cooling off period when purchasing online - GOV website states 'Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price.'.
Once I emailed and made them aware of this they were happy to place a refund. I was disappointed this was not being followed as a first time buyer from them.
From the negative reviews its clear they are still not following this.

I ordered 8 items to New York on May 20. On May 21, I received an email saying that my order was processed and shipped. It should have arrived at the latest by May 26. Upon checking tracking, I noticed my package had been stuck at the same processing center in Michigan since May 23. I reached out to Realisation because DHL will only communicate with the shipper. I ordered these for an event for which I was leaving town, so I asked Realisation if I could pay for expedited shipping on a new order. I have been a customer since 2017, a year after they launched; I essentially live in Realisation.

I had to email twice to get a response. They did not sincerely respond to me nor apologize nor respond to any request for a solution in my email. I will not order from them again. They ruined this event, and I hope to tell all the other LA girlies who shop here, too.

Update: Weeks later. Still no resolution nor solution. No replacement. Just money spent for nothing.

Very poor customer service, with unsatisfactory customer journey.
Quality of items is terrible.
Be aware, that some orders can NOT be returned for the full refund, but only available for the store credit.
Also, the return cost is paid fully by customer, which is extra 20 euro.
Seems like business is going downhill.

I had an issue with my order timing and reached out to customer service for help. Emily was incredibly helpful and handled everything perfectly. I'm very impressed with the service here and will definitely shop again.

A huge thanks to Emily from the support team!