RC Willey - Rocklin Omdömen 

Called to double check on my online order and was met with a pleasant person who fixed it up right!

This is an updated review from a previously negative review I wrote April 4 of 2024. We had a very bad experience with some La-Z-Boy chairs that we purchased in November 2023, which is why the negative review occurred however RC Willey has made it right by taking the chairs back and crediting us towards a purchase of new chairs. I did not do five only because it was a little bit of a hassle to make this happen. However, once the credit is fully applied to the account, I will change my review to a five. I do appreciate them doing the right thing and taking the chairs back even though it was beyond the 14 days. Unfortunately, the La-Z-Boy chairs that we initially purchased had some type of manufacturing defect.

Had specific product I was looking for and was in stock. Made shopping easy.

Great customer service.

The online site was easy to use with the appropriate search filters to quickly narrow down only those items that would work for my specific bulk purchasing needs.

Our sales man was helpful as we made a decision between several loveseats.

We had a great experience from beginning to end. We went into the Roseville store, looking for a sofa. We came out with several ideas for the sofa, but ended up purchasing a bed and outdoor furniture. Had it delivered and everything is just great.

Sam in the Rocklin store is a wonderful salesman and goes above and beyond to make sure your selection is the right fit!
We love our new leather sofa!! Thank you!

Always helpful

Easy Breezy --
Was easy to order on line and pick up was convenient.

order was lost bed did not arrive now im out 600.00.

Per Will Call instructions we phoned ahead and were provided with directions and procedures. Once we arrived, we called and the rep brought out item out, checked ID and loaded it into our car. He was polite and professional

We special ordered a sofa, and it came in on the ealier part of the expected delivery. The delivery guys were amazing - arriving 30 minutes earlier than anticipated, and all went extremely well. The fabric was beautiful, so much so that we went back to the Rocklin store and ordered the love seat. The salesman, individuals at cashiering, and others who assisted us were all extremely helpful.

Staff was very knowledgeable and answered all of our questions

Ease of purchase and scheduling of delivery.

Be very careful about insulation charges. We paid $635 for a 90 minute installation of a cooktop and microwave, products which cost about $2,000 total. We paid $300 for insulation at the time of purchase. Although the company's paperwork does indeed cover it, we were not warned at the time of purchase that additional insulation charges from a third party contractor
/installer could be more. After the old cooktop and oven were removed, we learned that modifications to the countertop would add another $300 in installation charges. In our opinion the $635 installation charge, about 1/3 of the purchase price, is not reasonable. The granite modifications took 15 to 30 minutes. We went to the store to ask for an adjustment but were stonewalled behind the terms and conditions. Be careful to ask ALL the right questions before you sign, and be sure to ask your installer about possible additional charges before they remove all your old appliances!

We went to RC Wiley to purchase a new mattress and bed frame and ended up buying an entire bedroom suite. Our sales rep was Amanda Preciado , she was professional, knowledgeable, customer oriented and super responsive every time we called. Initially we were trying to choose between 3 different bedroom sets. Amanda was patient, offered suggestions to help complete the set and we didn’t feel rushed or pressured to make a decision. Amanda made us feel comfortable when we went to choose a new mattress and she was knowledgable in the sleep comfort of each mattress.
Delivery was as promised and everything went smooth.
We expect to make future purchases at RC Wiley and will be happy to have Amanda as our sales representative.

First went into the store to see if I could still order the ottoman that goes to my couch and chair set. Sadly it was discontinued recently plus the salesclerk said they slightly changed the color so it would not have matched anyways. But she did take the time to look it up online and was willing to call the company to see about the ottoman but it was the color thing that was the deal breaker….she took time and looked up online another ottoman that was my second choice, its a little quirky but with many colors in it. It’s online only so I ordered it myself! Good customer service.

The text notifications and updates on the progress of my order were really useful since I ordered online. The men who delivered my furniture, were pleasant, friendly, and aware of both what they needed to do and what I wanted.