RC Willey - Henderson Omdömen 

I always shop at rcwilley. I was handed a coupon for 50 dollars off any purchase of 500 dollars. I purchased 1500 of merchandise but didn’t get the discount because of restrictions. If you’re going to offer 50 dollars off, do it, because you want me to come back, don’t give me restrictions, gezzz

the fact that the product i wanted was in stock and it was so easy to acquire it . Also the fact that i could pick it up in a day was great considering it is the holiday season

Everardo and the whole team are great, they handle business very well.

We are so happy with our new carpet purchase. We had constant communication from Suzanne our sales rep. and Tony and his installation team were simply awesome!

Great selection and prices. Friendly, available customer service.

You had the exact product in stock I wanted whereas Home Depot and Lowes did not. You delivered the product exactly on time with friendly service.

Attentive service, nice people, good quality products.

Why does your confirmation email state to call a number "1/2 hour before arrival" to pick up your item..so it will be ready. I tried the number and the person on the other line said..that is not right..you have to show up and then we get it ready for you. Seems like a big discrepancy in policy. You should take that off your confirmation emails.

RC Wiley’s response to this suggestion is so dumb, that I dropped the review from 3 to 1 star. Did they even read my review?!?

Completed installation of carpet in all rooms in less than a day.

Great customer service as always. Had some issues with your website when I was trying to order the refrigerator on my laptop. Later used my phone and it worked.

Our carpet experience was flawless, everything happened as planned. Our couch purchase was a little different, communication by our salesman was not stellar. Apparently communication is not a strong point for Jesse.

The carpet we bought was amazing! Great price and quick install. Too quick in fact. We nearly succumbed to the VOCs which we were not warned about. Really poor followup on the sale and install. We couldn't sleep in our bedroom for three weeks. This all could have been avoided. $500 in dental bills. Pain and suffering. Just needed to air out the carpet before install. Shameful.

I had a very positive experience with RC Willey throughout. The overall process was very streamlined and professional ensuring that the entire experience went well and was efficient.

Excellent customer service by Amy in flooring.

Thanks

Wow, what a pleasant experience....George was wonderful explaining all the various features of multiple washing machines until we made our decision on which one we proceeded with. He was personable, professional & joy to work with. Outstanding Customer Service!!!!

Amy in flooring and Nancy in customer service are why we gave a 5 star review! Thank you both for taking care of all the issues we had!

Always exceptional service..Irene has been our sales associate the last few times and she is great. Great selection as well!

Sales ladies, Ethyl and Suzanne and delivery men. On time and very helpful.

Every purchase I make from RC Willy I am very happy with. They have great products & my furniture last for a years.

I wanted to purchase one of the black faux chinchilla blankets. Upon arriving to the store (the Stephanie street location) the sales man asked if I needed help looking for anything? I told him what I was looking for and he pointed me to several areas that I can check and walked away. As I walked through the store, he kept following me at a distance through out, it was kind of creepy.

Anyway, I found a few but they were displayed on beds, and I was hoping to find one not opened or used as a display. I walked through the entire store and found a few grey ones folded on a shelf in a completely different place from where he pointed out they were. I grabbed one and took it to the cashier. I really wanted a black one, so I asked the customer service person if they had one in stock that was not open or used as a display. She told me I had to find a sales person? I politely asked if she could call one for me or check the computer. She seemed like I was interrupting her day and was a little snooty about it, but called for a sales person. The sales person told her that I had to walk around the store to look for one as they did not have them in one particular area of the store. I reminded her again I did not want one that was used on a display. She looked it up in the computer and she said it showed that there were a couple In the store, but that I’d have to walk around to look for them? like seriously?? So i decided to purchase the grey one I found on the shelf.

Come to find out, the cashier whom helped me was a customer service lead. Granted I was not buying $1,000’s of dollars in furniture, but have furnished my entire home including appliances through RC Willey in the last 2 years, and felt disregarded because I was not buying large ticket items. My husband and I always recommend RC Willey and anytime we are looking for furniture and appliances always make this place our first stop. But with this sort of experience it maybe our last