Collard Group  Omdömen 3 772

Yesterday a driver collecting a skip in reading millman road was speeding driving dangerous nearly run over an elderly woman to make matters worse it during school run the company must do a drug test to this driver who had a truck written matt on the door when I confronted him about his behaviour he answered me it was his daddy company .I later called his company warning them about the incident of dangerous driving in a 20 mile zone.

Helpful and very professional from start to finish

Polite and nothing was too much trouble

Collards are nearly always very good to deal with even if on the slightly expensive side.
This occasion was slightly disappointing in that the skip was not delivered on the day arranged, but new driver had a tough first day (my translation of what was said - and hey, we’ve all been there!) not a massive issue for me fortunately, so no problem. Agreed an early delivery the following morning, and sure enough between 7 and 730 it arrived, but took a few attempts to get it on the drive whereas normally it’s done very easily in one quick, slick manoeuvre (I’ve had a few skips over the years). So I think we maybe woke a few neighbours that morning! But again, there’s only one way to learn and you could see his colleague trying to help him get to grips with lining it up etc.
collection was quick and easy as normal though. This was probably my worst experience in all honestly, but by no means bad and I’m sure the driver is very experienced by now!

I have always found the prices of skips in my area (Wallingford) to be very similar and drivers all great, so for me the difference is logistics - collection/pick up that makes the real difference. Collards are the worst! They tell you they will pick it up on a certain day, confirm it when you call them twice that day to make sure collection is still happening as planned and ….you guessed it, no collection.I understand things go wrong, but it is not hard to call customers to tell them of such! Very poor service - avoid and go with a more organised company.

We have been a customer of Collards for a couple of years and have been very happy, recently the service deteriorated with missed collection leading to a build-up of waste.

Today we were told our contract was being cancelled due to us being the only customer in that area, I asked how much notice they were giving us, basically ASAP.

I pointed out that if we cancelled the contract, we would have to give three months’ notice and I asked for the same in return, I was told I was being unreasonable and that the “Contract Didn’t Work That Way” and we could find another company quickly.

You state that you gave us 1 months notice, this is not accurate, we were advised to find a new supplier ASAP, I was told "You can find someone in a couple of weeks" It was only when I pushed back that we were given 1 months notice .

This is a very disappointing end and I feel very unnecessary and a poor reflection on the company.

What a great team you have in the skip rental area Collard Group.
We have hired a number of of skips over the years but in the last few weeks whilst moving home we have needed a few skips. We even had to request one extra skip on the day for first thing delivery.

We spoked with Lisa most times and she was so helpful and she also made sure to pass on details about our driveway to her lovely driver Adam.

Thank you to them both for being kind and helpful when we were stressing out.

Skip service was brilliant, an initial issue with finding the property but resolved by the driver calling and explaining the situation

Arrived on specified day. Collected on specified day and removed complete with rubbish! Does what it says on the tin.

Great service - I even got the address wrong on one job and they had already delivered the skip , offered to pay for mix up but they sorted out without charge - very efficient and would definitely recommend.

Reliable company.

Pricing was as stated on internet unlike some other company’s. Had two skips both were delivered by helpful drivers.

The skip arrived on time and was placed respectfully on the driveway. When it was full, it was collected on the arranged day and a second one was delivered, again collected when arranged. The driver was polite and efficient. The whole process went smoothly.

Really great. Helpful on phone. Delivered and picked up on time. Very happy

Excellent service very helpful and friendly 👍

Having used Collards for skip hire for many years, I've never had any problems or issues.
Very efficient and competitive service as always.

the driver worked hard to get the skip just where i needed it

You fulfilled your roll as supplier of skips by sending one to me on the date I wanted and collected when it was finished with. I appreciate your booking system. Having a series of pre-written guides does nothing to make it appear spontaneous

Always friendly and helpful and on time17t

Efficient and friendly service from office to drivers