Repeat customer, on my third hire now and found both the quality and customer service to be outstanding. This year I had two events a week or so apart so asked to keep it longer to save back and forth... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Megan did an amazing job staying in communication with me and relaying all information regarding our suits. She answered all my questions and even gave advice on setups as I was unsure what to go wit... Se mer
Our first hire for this year’s Royal Ascot and the service we received was amazing. The Morning suit, waistcoat, shirt, tie/pocket square & top hat were delivered by DPD well in advance giving us... Se mer
Företaget har svarat
Over the moon with Rathbones Tailor, I had a sizing issue (my fault) at the very last minute (wedding hire) and after one quick email and a fast response, Megan sorted this within 1 hour and had a new... Se mer
Företaget har svarat
Företagsinformation
Om Rathbones Tailor
Skrivet av företaget
Men's online formal-wear rental business with a focus on sartorial elegance. From weddings to horse races, burns nights to bar mitzvahs; we're in your corner. With an extensive range of suit ensembles, hand curated by a team of in-house stylists, you're guaranteed to turn heads for all the right reasons. Make sure you're prepared for all that extra attention. Rathbones Tailor offers an at home try-on service as well as free size swaps on final orders. Any questions, don't hesitate to reach out: help@rathbonestailor.comJust remember, when people ask 'Who's your tailor?'
Rathbones Tailor
Kontaktuppgifter
Storbritannien
- help@rathbonestailor.com
- rathbonestailor.com
4,8
Utmärkt
511 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
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Brilliant and easy to use
Client friendly -superb product and great service from the support team (Megan)
1 november 2023
Svar från Rathbones Tailor
Clifford!
Fab review! Thanks so much for leaving one. They are honestly gold dust so we know what we are doing right!
Thanks for the Megan shoutout as well, she's great and I'm glad she was able to help you out!
Thanks again!
The RT Team
Good quality
Good quality suit, quick delivery, and really appreciate the next day delivery for a different size. Only downfall was the suit smelled strongly of the last guys’ cologne.
7 november 2023
Svar från Rathbones Tailor
Hi David, cheers for leaving a review. They're golden for future customers to get a sense of what we are about over here at Rathbones Tailor. Gutted to hear about the fragrance situation. This has been passed onto the quality control team at the warehouse and will be investigated fully. We have 5 stages of cleaning which shouldn't let this sort of this slip through the net.
I hear from the customer service team that a size swap was ordered and delivered which is great to hear. It's a great function considering the online nature of the business.
We hope to hear from you for your next event. Until then, have a fab Christmas.
Excellent service that provided me with…
Excellent service that provided me with the perfect suit and set of trews for the event I was attending. Megan was also great at communicating any queries I had regarding sizings. Couldn’t recommend these guys enough!
10 november 2023
Omdöme utan inbjudan
Svar från Rathbones Tailor
Matthew!
Cheers for the review and the Megan shoutout!
So glad you found the service and the suit excellent, this is fab feedback for us!
Hope to hear from you again soon!
The RT Team
Not sure of sizing
All of my suits did work are a 32 waist but the 32 trousers I received I could not get close to fastening. My partners 34 were the same. Not sure what was wrong with sizing but the company do offer a free change so don’t do what we did and order too late to actually avail your self of that very helpful service they offer
26 oktober 2023
Svar från Rathbones Tailor
Rick! Appreciate you taking the time to leave a review. They're all golden as they help future customer navigate the online rental world with a little more confidence.
Gutted you weren't able to use the free size swap service. We recommend delivery 5 days before needing the outfits for this reason but totally understand that that isn't always possible.
Trouser waists is always a funny one. Jeans/chinos/smart trousers don't correlate well with suit trousers. The reason being they are made of different materials, sit on a different part of the body and most importantly are often mislabelled. For reference, I'm a 34" waist with a measuring tape and wear 31" jeans. Who knew!
Our trousers are 'true to size' meaning a 32" waist will measure 32" around, or 16" across. Mainly stating this for future customer who might be reading this. We may well have made a rare mistake when shipping yours so apologies for that.
Glad you were able to make the best out of the situation and we look forward to hearing from you for your next formal event. All the best from the RT team.
Very prompt
Very prompt, fits as advertised. Saves me time, for which I have very little.
2 november 2023
Svar från Rathbones Tailor
Hi Brett
Thanks so much for this review! Super chuffed we were able to sort you for your event!
The RT Team
White tie suit
The suit was of outstanding quality and the service by Rathbones was faultless. I would recomend this service to anyone who wishes to standout in a crowd. Well worth the money.
1 november 2023
Svar från Rathbones Tailor
Hi John
What a great review!
So chuffed you loved the suit and to say your RT experience was faultless is just amazing, thanks so much for this feedback!
Look forward to hopefully hearing from you again.
The RT Team
super easy and smooth
I found the whole process super easy and smooth. CS was great, delivery super fast. Would deffo use again in future!
27 oktober 2023
Svar från Rathbones Tailor
Thanks for the review Ryan!
So glad everything worked out for you and you found the process easy! We love to hear it!
Can't wait to welcome you back in the future, we are here for whenever you need to be suited n booted :)
The RT Team
Svar från Rathbones Tailor
Hi Nick
Thanks so much for taking the time to leave a review, we really appreciate it!
Glad the suit fit you well and we would love to hear from you again soon!
Thanks
The RT Team
Short Lead Time, easy return
Waited until the last minute to get a tuxedo sorted for a black tie event, and Rathbones Tailor delivered above all of my expectations. From getting the tuxedo delivered quickly, in line with my size, and providing a great looking tux, they checked in during and after to ensure my experience was exceptional throughout the process. Great company and great team if you're looking for a last minute solution that will be delivered perfectly.
2 november 2023
Omdöme utan inbjudan
Svar från Rathbones Tailor
Last minute.com? RT has you covered!
So glad we were able to sort you out for your event Matt, I hope you had a fantastic time at your event and we would love to hear from you again when the next event comes around.
Thanks so much for this review.
The RT Team
A simple and efficient way to hire my…
A simple and efficient way to hire my white tie attire. Very pleased with the suit. Customer support were also swift to reply to queries and helpful.
31 oktober 2023
Svar från Rathbones Tailor
Stuart my man!
Really appreciate the review, these really are gold dust to us here at RT.
Great to hear you found everything easy and our customer service were up to scratch!
Hope to hear from you soon.
The RT Team
Fantastic customer service
Fantastic customer service, great delivery and return option, beautiful clothing. Couldn’t recommend higher.
30 oktober 2023
Svar från Rathbones Tailor
Hi John
What a lovely review!
SO chuffed you loved the suit and found our customer service fantastic!
We would love to hear from you again soon!
The RT team
Svar från Rathbones Tailor
Hi James
Thank you for leaving this review!
Lovely to hear your thoughts on the suit you had rented. Exactly what we like to hear!
We hope to hear from you again.
The RT Team
Great service, great suits, good website, easy delivery, size swaps, and I vouch for the company as a trusted supplier
From the first look, Rathbones showed images of real men wearing real suits, not just a range of posed catalogue pictures. I liked the idea of finding a local business and I received a personable response to all my queries really quickly, (Thanks again to Megan who was a ledgend from start to finish). We found exactly what we needed along with a range of cost options to cover swapping sizes ahead of the event for a nominal delivery charge. The suits were great quality and there were so many size variations to fit all shapes and sizes! Our team looked splendid! And they felt award winningly good!
3 november 2023
Omdöme utan inbjudan
Svar från Rathbones Tailor
Hiya Chloe!
What a great review, thank you so much for taking the time to leave one.
It's brilliant to hear that our take on using real men on our socials and website is valued, this was one of our main aims when starting Rathbones Tailor so this comment is gold dust to us! Fab to hear the size swap feature worked well also and you were impressed with the quality of the suits!
I am so glad you guys had a great time at your event and we were a part of your very special evening. The lads really looked fab!
Thanks also for the Megan shout out, she's a gooden!
The RT Team
Easy and quick to receive the goods and…
Easy and quick to receive the goods and easy to return. Already recommended to many people.
26 oktober 2023
Svar från Rathbones Tailor
Hi Matthew
A huge thank you for taking the time to leave this review! We love to hear that your experience was so easy, it's just what we want to hear!
Thanks for the recommendations, it really means a lot and we hope to hear from you again soon!
The RT Team
2nd time we’ve used Rathbones for work…
2nd time we’ve used Rathbones for work awards dinners, and both times been fab. We inadvertently ordered the wrong size trouser and they sent a new pair out, next day FOC.
Highly recommend, great suits, reliable and great value. Special shout out to Megan for her brilliant customer service 😊
26 oktober 2023
Omdöme utan inbjudan
Svar från Rathbones Tailor
Christine!
We are so glad you came back for a second time and your experience was just as great!
Fab to hear the size swap feature worked out well, it really does save the day when you need to go up/down a size, so great job on that!
It was a pleasure to help you out and thanks so much for the shoutout! We can't wait to hear from you again for the third time (hopefully)
Megan and the RT team
Svar från Rathbones Tailor
Hi Amine
What great 3 words to sum us up! BOOM.
Thanks a lot for your review, we hope to hear from you again soon!
The RT Team
Really wonderful 10/10
They were honestly really wonderful - with excellent customer service. Initially I was unable to book the necessary three piece suit for a friend's wedding due to the business of Ascot weekend, but Rathbones managed not only to get me the missing waistcoat in the correct size after I emailed them, but also amended the order for me without any fuss or extra bureaucracy. It was perfect. Thank you so much!
22 september 2023
Svar från Rathbones Tailor
Hi Lee
Massive thank you for the 10/10 review!
We are so glad we were able to sort you out for the wedding and we look forward to hearing from you when the next event comes around.
The RT Team
Great service and excellent delivery…
Great service and excellent delivery times as promised and great quality would highly recommend and use again.
3 oktober 2023
Svar från Rathbones Tailor
Hi Gary
Massive thank you for this review!
Super chuffed everything was delivered on time and you were happy with the quality and we really appreciate the future recommendations.
We hope to hear from you when the next event comes around!
The RT team
Selection and delivery totally hassle…
Selection and delivery totally hassle free from start to finish - perfect fit
10 oktober 2023
Svar från Rathbones Tailor
Hi!
We are so glad you enjoyed the Rathbones tailor experience and thanks very much for leaving such a great review!
Tha RT team
Easy, quick, and as expected!
Easy, quick, and as-expected service. You actually get what they say, and when they say.
6 oktober 2023
Svar från Rathbones Tailor
What a cracking review!
Thanks so much for taking the time to write about your experience at Rathbones tailor.
Hope you had a cracking time at your event and we hear from you when the next one comes around!
The RT Team
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