Rapidexpressmoving Omdömen 

Zero stars for my review. ABSOLUTELY NOT! For starters they will double your moving cost the day of the move so you have no choice. They will take stuff they aren't supposed to as well as leave things they were supposed to take. Got charged for space taken on items we literally do not own and told that wasn't true. They ruined a mattress (slit it when unpacking it), a dining room chair (took a chunk of wood out of the back of it), a side chair (slit it when unpacking it), and a dining room cabinet (scratched it when unpacking it) and they said it was all onlv worth a $100 refund. Will NEVER recommend this companv and will NEVER use them again.
Customer service is a joke. Very difficult to get a call back. No one answers their phone so you have to leave a message. When you do get a hold of someone they tell that it isn't their department or they have no control over it so you need to talk to a different person that doesn't answer their phone and takes days to return your call, if they return it at all.
They don't deserve to be in business...please do not use this company, they are not worthy of your money.

Great job. Ivan, Leo and Slava these are the best workers I have ever seen. They are meticulous and professuonal. In thi would highly recommend them to you to do an outstanding job. I am so grateful for each and if you want the job done right, then hire this great crew.

Hello guys. I have had a perfect deal with this company. That people Ivan, Leo, Slava make amazing job. Fully packed, loaded explane everything. Recomended.

Wish I could leave zero stars. Absolutely stay away from this company. We contacted coastal moving services and they gave us a quote of 7k to move our 3 bedroom house from Texas to Connecticut. We paid a deposit of 2.5k. Then a week before moving they contacted us about our inventory and they wanted another 3k. On move out day, they said we did not pay for them to wrap the furniture with blankets and that we needed to pay another 4K for that service. But the movers didn’t even have furniture blankets. They used cardboard boxes and paper to wrap our fragile furniture and other items. The movers were there for quite some time so we fed them lunch and they left trash all over our house. They were also chain-smoking cigarettes inside the van with all of our belongings in there with them. Then they didn’t pack the box truck correctly and they needed a second truck, which they also charged us for. We opted for the free 30 day storage since we hadn’t bought our house yet. On move in day, they show up and demand we pay 7k in cash, no exceptions. It was a Sunday. Banks aren’t open. Zelle has a limit. Finally, after some back-and-forth, they agreed to take as much cash as we had on hand, Zelle, plus money orders from them to unload. Several heavy duty Home Depot bins were crushed along with other boxes that looked like they were just mangled. Furniture was damaged and it appeared that things were missing. Overall we paid 20k for this absolute nightmare. In this company has no remorse and no sympathy, that’s why they only take cash. STAY AWAY

DO NOT USE THIS COMPANY!!! They have tripled the price since the original quote on 8/30/26. Today 9/29 the driver calls saying we need to pay for the tractor trailer delivery and if we won’t pay they will start charging us for storage. Con artists!!!!! Thieves!!!! Liars!!!! Stay away. See REDDIT! See BBB. See YelpI should have looked harder.

Stay Away from this company at all cost....

I used a moving broker Sinatra Moving Group and they contracted the move to Rapid Express Moving.

Everything you read online about these guys are the truth. They picked up on July 28th 2027 in AZ. I was contracted for 900 Cubic Feet and the first thing the "Forman" did was tell me that I have over 2000 cubic feet and demanded an extra $5K. I had already did my research on these guys and was prepared for his B.S. and he was not happy about it. He had his local team, not employees of Rapid, start breaking down our sectional sofa, which he claimed was 500 cubic feet alone, while he started to load boxes/plastic totes. He tried to tell me that the Washer and Dryer was an additional $300, but would offset that charge by only taking 850 cubic feet. After about an hour and half he jumped in the driver see of a locally rented budget truck and drove off, leaving me with 50% of a house to move 1450 miles. What is funny about this is I was able to get a 6x12 uhaul trailer last minute and 70% of what he left fit into it (350 cubic feet) and the back of my truck!

Now lets fast forward a few days per the contract deliver was Aug 3rd or 4th, well I game them a call on that Monday and was told our belongings were in St Louis and they were waiting on a local deliver team to confirm, which I knew was a lie as I had trackers in our boxes. It took them 7 days to finally tell us the truth that our stuff was still in AZ and another 14 days of me calling and emailing for them to finally provided a deliver date and show up. Once again they use local, paid by the job movers, and the first thing the truck driver told me was he did not work for Rapid Express they have no paid him for the load yet so it I wanted my stuff I need to pay the remaining 1/3 ($1350) balance for him to even open the truck doors! He then refused to help the guys unload or even take the trash. I was walked out with the local guys and witnessed a heated exchange between the driver and them were he gave them $300 and said I will see you at the next house, they two guys said B.S. you will you don't treat people this way and got in there truck and drove off!

I have requested a combine 15% refund from the Moving Broker and Rapid and now that they have gotten paid all I get is "Out of Office" Email and they have not responded my my claims of broken items even tho I have provided pictures.

There is a reason why Rapid Express Moving and Storage has shell companies in several states, for example LoadRans which is who picked up our stuff in AZ.

Take it from me, do no use them as it will cost you more of a headache and money then going with a "Brand" Name moving company and also do not use a Moving Broker because once they get their fee you are nothing to them!

Broke a lot my items. Charged me $6000 to move a studio. Horrible company.

This was the worst possible moving experience ever. DO NOT employ them. Everything keeps doubling in price repeatedly! They hold your belongings hostage and want more money before they will unload the trucks. They will not schedule a delivery time even though they ask you when you want it; it has no bearing on when you will get it. They are rude. We even had the police out. They don't have drivers licenses and even though one out of 4 did, it was not for trucking. It is a SCAM.

My experience with Rapid Express Moving & Storage during my interstate move was extremely concerning from pickup through delivery.

At pickup on August 7, 2026, the foreman looked at my belongings and told me they were going to need to increase the space for my shipment. I told him no and made clear that I would leave belongings behind rather than agree to another increase. He then spoke with his crew and came back and told me they could proceed with the quote I already had.

After loading, I asked to take a photograph of how my belongings had been loaded. The foreman told me, in substance, “we didn’t pack it tight.” This was particularly concerning to me because my pricing was based on 731 cubic feet, and I had already disputed the amount of space attributed to my shipment before pickup.

The problems continued at delivery on September 3.

I discovered that at least three boxes were missing and multiple belongings were damaged. At the same time, Rapid Express attempted to deliver property belonging to other customers. I immediately rejected three stools because they were not mine, and after unpacking I discovered another customer’s soundbar mixed with my belongings.

During unloading, crew members repeatedly asked whether untagged items belonged to me. They also brought me my old iPhone after finding it loose on the truck floor, even though I had packed that phone inside a taped box.

My mattress arrived folded in half. When I questioned the delivery crew, I was told it had been folded that way for weeks and that this was how they had received it.

I repeatedly requested the itemized inventory so I could check off my belongings during unloading. It was never provided to me. I was also presented with an electronic document to sign. I specifically asked what I was signing and was told it was for the release of my goods. I requested a copy of what I signed and was not provided one.

After I reported the missing property, the delivery driver told me he would contact the other delivery stops to determine whether any of them had my belongings. Given that another customer’s property was delivered to me while my own property remains missing, this was especially concerning.

I also dispute the circumstances surrounding the $0.60-per-pound-per-article Released Value provision in my paperwork. I do not recall being meaningfully presented with the available valuation choices and asked to choose between them before being directed where to initial/sign electronically.

I have documented the missing and damaged property, preserved my communications, formally notified Rapid Express, and filed complaints with the appropriate state and federal authorities. Those matters remain ongoing.

This review reflects my personal experience and what I personally observed or was told during my move. Based on that experience, I would not use Rapid Express Moving & Storage again.

It’s a scam through and through. You’ll be scammed at the time of putting down a deposit thinking you’re getting competitive pricing, then scammed when you get over twice the price AT the time of their arrival at your move, then scammed again when AFTER loading your items, you’re made to sign a contract burying language stating they can have your items stored for 21 business days.

My experience with **Rapid Express Moving and Storage (rapidexpressmoving.com)** has been completely unacceptable.

Rapid Express was the carrier that physically picked up my family’s belongings for our move from **Tucson, Arizona, to Jacksonville, Florida**. I originally booked through Coastal Moving Services and was quoted for **560 cubic feet** after sending photos of all of my belongings.

Then pickup day arrived.

The Rapid Express crew looked at everything and told me that the 560 cubic feet I had already paid for would take only about **half of my belongings**.

And the price to take the rest?

**Approximately $5,000 more.**

Not weeks before the move. Not while I still had time to compare companies or make another plan.

**On pickup day.**

My family was already committed to an interstate move. I could not suddenly produce another $5,000, so I had to make a decision no customer should be forced to make under that kind of pressure.

I left behind and threw away roughly **half of my furniture**.

Beds. Furniture. Household belongings we had expected to take to our new home.

Gone.

And somehow, that was only the beginning.

It has now been approximately **six weeks since Rapid Express picked up my belongings**.

When I recently called to find out what was happening, I was told something I genuinely did not expect to hear:

**My belongings are still in Arizona.**

Six weeks.

My family has already moved from Arizona to Florida, yet the belongings Rapid Express picked up apparently have not even left Arizona.

So I asked the obvious question:

**When will they be delivered?**

The answer?

There is **no delivery date assigned**, and they **do not know when my belongings will be delivered**.

Read that again.

Rapid Express has had possession of my property for approximately a month and a half, and I still cannot get a meaningful delivery date.

To be fair and precise, the original **560-cubic-foot estimate came from Coastal Moving Services**, not Rapid Express.

But Rapid Express is the company that:

* physically arrived to pick up my belongings
* told me at pickup that the purchased space would take only about half of them
* requested approximately **$5,000 more**
* took possession of the belongings I was able to send
* has now had those belongings for approximately **six weeks**
* told me they are still in Arizona
* cannot provide me with an assigned delivery date

That distinction matters.

So does responsibility.

When a moving company takes possession of a family’s belongings for an interstate move, customers should not have to spend weeks wondering where their property is or whether anyone can even tell them when it will arrive.

**Six weeks with no delivery date is not a minor inconvenience.**

It means living in a new state without your belongings while the company holding them cannot give you a clear answer about when you will see them again.

Based on my experience, **I would never use Rapid Express Moving and Storage again.**

If you are considering **Rapid Express Moving and Storage / rapidexpressmoving.com**, get absolutely everything in writing before your belongings go onto the truck:

**The cubic footage. The exact price. What happens if the carrier disputes the estimate. Any additional charges. The pickup terms. The delivery window. And who is responsible once your property is loaded.**

Do not rely on verbal assurances when your entire household is sitting on the curb and the truck is already at your door.

I wish someone had warned my family before we learned that lesson the expensive way.