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Had a really great experience at the Aberdeen store today. I’ve used Ramsdens many times to sell bits of old/broken jewellery and always had a positive experience, and been offered a fair price. Today was no exception, staff really take time to explain the process and are always friendly and courteous. Thanks.

It is rare this day and age you find excellent customer service in the United Kingdom. I think it is only now left in the Ferrari and Rolls Royce dealerships. However, Ramsdens performed above excellently on their level of service. I was very apprehensive about pawning in my watches and felt a lot of guilt and even some self-pity. However the experience was so smooth and made things a lot easier. It is so good I think it probably beats borrowing a bridging loan on a property I have taken on previous occasions. My loan totalled over £120,000. Only slight delay was I dropped watches Monday and was paid out Friday the same week. I feel this could have been done slightly quicker. Deborah's customer service was impeccable and I felt as if she was the owner of the business rather just an employee of a large PLC.

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful

I visited the Ramsdens branch in Grangemouth regarding the value of a set of earrings and an engagement ring (belonging to my late mother). Aimee and Demilee, in particular Aimee was very thorough and took time in assessing these jewellery items. Aimee gave me an excellent price for both which I was very happy and satisfied with. I can’t thank both girls enough for their professional approach and attention to fine detail.

Ramsdens is excellent to borrow or pawn from . They have an online feature so you pay it back a lil at a time . Perfect for me .

Great customer service, absolutely lovely women helping us exchange our money to euros. Highly recommend ramsdens south shields at harton nook.
We had the lovely Janette and Christine serving us ⭐️⭐️⭐️⭐️⭐️

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then decided to purchase some more jewellery. Connie was extremely helpful and gave me advice with the purchases. She was both friendly and professional. Lucy was also was on hand to give valuable advice too. Excellent service and I would definitely visit this branch again.

Ramsdens Holderness Road, Hull

I cannot praise Vikki enough, she went above and beyond to help myself and my partner. She was so kind and helpful, nothing was too much trouble. Lovely lady x

The girls in the East Kilbride branch are amazing went above and beyond to help my friend and I do a transaction with western union.

I had bought a couple of gold items from eBay and became suspicious that they might be counterfeit. Ella, John, Callum and Pearl were incredibly helpful and arranged to send the items to their headquarters so that they could undergo an XRF scan. As the items were in sealed Assay packets their authenticity could not be determined in store. The results would include a certificate and would place me under no obligation to sell the items to Ramsdens if they were genuine. The service was free of charge which was incredible. I also brought in some other gold items which I had owned for over 30 years and which were gathering dust in a box under the bed. They gave me a great price for them.

The professionalism, patience and kindness of Ella, John, Callum and Pearl was exceptional. I am 73 and had never visited a pawnbrokers before. I cannot praise the service I received at the Blackpool branch highly enough. Thank you so much Ramsdens!!!!

Went on the off chance with some old gold earrings to the Aberdare store, was served by Beth and from start to finish she was helpful and explained everything clearly. Fabulous service

Took a sovereign in to get valued just for curiosity, they gave me a price way under what it should have been and l mean way under, would never deal with them again.

I went to the Blackpool shop to trade in a ring. There were so many I liked but not my size. John was extremely patient, helped by Ella. I decided to go for a cuppa and then look again. When I came back I found a perfect one guided by the staff. I feel I got a good price for my old ring and was really happy with my new purchase. Big thank you for your knowledge and expertise, John, Ella and Pearl.

Michelle at ramsdons in Blackburn went above and beyond to get me the best price possible for my diamond jewellery. She was very thorough on checking everything. She even rang head office to see if she could offer more .1st class service. Very satisfied

I visited the local Hartlepool branch in need of a loan and I have been looked after by Dawn, her professionalism and courtesy above the standards.
She explained the terms and conditions clearly, and the whole process has been smooth, quick and straightforward. My assets have been handled with care, and after a valuation has been made and a loan has been offered and accepted, the sum has been paid into my account in the early morning of the next working day.
Highly recommended.

Went into Ramsdens in Burnley to sell some jewellery very impressed Sara made it a lovely experience and I was pleasantly surprised with the outcome will definitely go again.

My partner and I went to the Basildon branch to get my ring resized. We were greeted by Kira who was very helpful and smiley. Very pleasant and easy experience thank you x

Kira helped me with getting an engagement ring for my partner, she was amazing throughout the entire process and I would/will definitely buying from her again!!

Another smooth hassle free visit to Sharon and the Girls at Coulby Newham. Always a pleasure to do business at that store. Complete credit to the Ramsdens brand. Friendly and professional service as always

Visited the Hartlepool Branch with some bits of old gold jewellery and was met by the lovely Dawn, such a nice, professional and polite lady. she listened to me waffling on about its worth etc.,OMG when she offered me the price it was worth - I was astounded!!! made my day - so happy!!!! Thanks Dawn for all of your help today, I won’t hesitate to use Ramsdens in Hartlepool again.