Rakuten Omdömen 

楽天ショッピングは役に立たないショッピングモールです。なぜなら、彼らのカードでこれだけのポイントを使うと、そのカードは使えなくなり、別のカードを使うことになるからです。彼らのクレジット限度額が低いので、別のカードを使うとポイントがもらえず、申告したポイントが減額されます。さらに、Amazonがカードを受け付けても、外国人だと詐欺師だと思われて注文がキャンセルされます。たとえ三井クレジットカードを承認したとしてもです。絶望感と屈辱感を感じます。他にどうすれば買えるというのでしょうか。時間について騒ぎ立てると、アカウントから購入したときと同じカード名義になります。イライラするので、ここで高価な商品を買いたくありません。私のカードはここでは役に立ちません。差別的です。外国人に対してひどい。妻は三井カードで購入しましたが、私は自分の名前で購入していません。それが彼らの基準です。ひどいです。

If you are an international buyer or using a foreign credit card, save yourself the headache and shop elsewhere.
I attempted to purchase a pair of boxing shoes. Instead of simply processing the order, Rakuten's over-sensitive automated system immediately locked my entire account, claiming 'unusual activity.' I followed their opaque bureaucracy and submitted the requested verification details through their Security Error Inquiry Form.
Instead of a human reviewing it, I received a robotic, copy-pasted rejection stating they were keeping the account locked because my details 'failed their comprehensive security assessment.' Because I was locked out, I couldn't even read the direct messages the physical shop was trying to send me.
To finish it off, Rakuten then unilaterally canceled my order entirely. And the absolute peak of this tone-deaf farce? The moment they closed my support ticket and axed my order, their CRM system automatically emailed me a customer satisfaction survey asking, 'How did we do?'
They hold your money, lock you out of your own account, refuse to verify human reality, cancel your order, and then ask for a rating. It is a completely broken, isolationist platform that treats legitimate customers like security threats. Buy from a platform that actually understands how e-commerce works in the 21st century.

Impossible de récupérer l'argent de nos ventes et service client inexistant. J'ai connu priceminister, c'était bien, depuis que rakuten a racheté le site, c'est une catastrophe

I really don't know what business are they doing! I have been using Rakuten insight for years and participating in their surveys, however, I have decided to close my account, because there is no point of continuing using it. It took me ages to fill out all their surveys so that I could withdraw some money, but when I wanted to do that, they declined my withdraw because of their automatic security system.

They cancel orders with no warning or explanation. The only way you find out is by logging in to their site and checking the order status.

Their system doesn't immediately give you the option to put your billing address in another country. So when I wasn't having success with orders, I added my billing address. Guess what that means? They lock you out of your account! For adding your billing address when you have never had a successful credit card order with them! And good luck if you want to put USA in the country field. That's not an option! But US minor outlying islands is, American Samoa is, but not the US! Not only that, but they don't email you, text you, or call you to let you know your account is locked. The only way I found out was to check on the order.

Then they make you fill in on your information again to unlock your account, and then they tell you it will be 2-3 days before they can reply!

So if you have an unread message from a seller (like I do), and you can't log in to read the message, and payment hasn't gone through yet (because of the credit card issue), then guess what? The seller will just cancel your order before you're able to log back in! And do you really think that seller is going to want to sell to you again?

The only thing that works (before I got locked out) is to pay at a convenience store, and even then most of the time the seller doesn't send the link to pay at konbini! It's a 30 minute walk round trip for me to the konbini. Out of like 10 placed orders, I have had ONE successful order! It's absurd. Hop on Amazon and the item is there the next day. I don't know how Rakuten can even compete. I hope Amazon gets more and more items added.

i like rakuten.co.jp and i like lifia.co.jp

I have finally realized that Rakuten Insights is nothing but a data-harvesting scam.

I had accumulated a sufficient number of points after a couple of weeks, and I had hit a redemption threshold. I was sitting on around 600-700 points, and my gift cards were supposed to be dispatched on 15-04-2026. Unfortunately, on the day before my reward period, Rakuten suspended my account with no reason at all.

Here is how their fraud works:

Payout Scam: They offer extremely poor payouts for boring surveys that take forever to complete. Once you accumulate enough to get paid out, you have to wait 15 days.

The Last-Minute Ban: They allow you access for almost the entire period before the gift card is due. But then they ban your account from accessing the survey in the last 24 hours.

Data Scam: They are definitely selling our private data to large companies and earning huge profits. However, they act like robbers when it comes to compensating us.

Zero-Point Scams: It happened to me many times where I had to complete an entire survey but was given 0 points right at the end.

My recommendation: Don’t even think of wasting one minute on this scam website. They don’t care whether you are giving high-quality data or not. If you start earning, they will snatch your account.

Rakuten Insights, shame on you guys. Pure scams. Avoid them at all costs.

I am writing this to warn every user: do not trust Rakuten Insight. I have been a member for over a year giving them good data. When I earned a lot of money they showed their true face.

Here is my experience with this company:

* They Stole My Earned Money: I had asked for a payout. Of paying me they blocked the reward section and took my money.

* Zero Support: I sent emails about my missing payment. They did not respond. They ignored me because they already had my data for a year and did not want to pay.

The Soft-Ban Scam: They do not delete your account. They just disable the "Redeem" option so you cannot get your money. It is a scam to trick users.

The Truth, about Rakuten Insight: They take your information. When it is time to pay you they disappear. They took my time, data and rewards.

I will not stop until this company, Rakuten Insight is exposed. They are data thieves.

Terrible. Avoid this site.

As a Japanese l had enjoyed Rakuten’s services but realized they control reviews. My 5 star reviews are there, but 1 star reviews are all removed.

I wrote the reviews to warn people not to experience the same as me. If Rakuten or each shop/hotels can choose reviews to count the stars or to display for other customers, it’s not a real reviews, unfair at all.

I recommend you to DO NOT trust their reviews as they have controlled it.

Ce site vend des produits non conformes au descriptif. J'ai acheté un smartphone redmi note 13 pro 5g qui devait être compatible pour sim électronique, ce qui n'est pas le cas malgré le descriptif plutôt bien exhaustif.
A éviter d'urgence, ce qui confirme les avis en dessous de 2 étoiles.
Mon erreur a été de ne pas les consulter avant d'acheter le Xiaomi.

They won't let me order because I don't have a Japanese. Even if I live in Japan with a Japanese address they cancel the order if they see a foreign name on the credit card. Support is also useless ans didn't try to help me at all. One of the worst shopping experiences I have ever had.

got shut off for no reason been a trusted survey taker for years, lost my 20.00 paypal also

This site has bunch of racists and nationalists!
I didn’t even ask one of their shops to send my order to abroad as I’m currently in Japan. But my order was cancelled because my permanent address is not in Japan. In the past again my order was cancelled because my credit card was issued outside of Japan!
They seem to think if you are from outside of Japan you are likely to be criminals.

I was sold a fake bag on Rakuten Japan from seller Otakaraya Otakaraya.

I have bought many bags from Rakuten over the years and never had an issue until I got all my bags authenticated and one came back as counterfeit from Rakuten store Otakaraya Otakaraya. I put my complete trust in Rakuten as I thought they had very strict counterfeit laws but never again! I have lost over $6k!!!

I will never trust Rakuten again!!! The bag was so good it was a 1:1 copy and trust me I have a very sharp eye for fakes! It fooled me so badly! My lesson learnt is to have each bag authenticated as soon as I receive them.

Never again!!!

Locked out of account. Cannot login or change password. It is impoosible to contact them through any means. My orders were mysteriously canceled with no reason given.
Highly recomended to not use Rakuten.
Absolute nightmare.
お勧めではないです。

My very bad experience, they deliver late

Awful shopping experience. We used them for years and loved them when we lived in Japan so ordered from uk and sent to a friend in Japan to bring back to us, but my items were never delivered, I got locked out of my account and no refund given. Lost about £200. They insist I must send passport photo / proof of address and all sorts of documents to cancel my account so that I can be done with them. No way I would send any additional information to them. Please avoid this company

J'ai commandé des écouteurs le prélèvement a bien sur été effectué, ça pour prendre de l'argent il y a du monde, je ne les ai jamais reçu et deux semaines que c'est en réclamation.
Légalement ça s'appelle du vol à la rigueur de l'escroquerie c'est une pratique courante au sein de votre groupe ?

They blocked my account and my $52 refund for no reason