Prompt, reasonable pricing, good service. Most of all, accurate information about the battery being sold. There are too many 'bait and switch' vendors out there; Raion is the real deal.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a pack of four 12v 9ah batteries for my new to me srt1500mxla, all four arrived in good condition and within 10 millivolts of each other. Great batteries for the price
I cannot give the best review. The battery I ordered took 2 weeks to arrive and when I put it into my APC battery back-up, it did not come charged. I expected a fully charged battery. I am waiting... Se mer
It is always fast and easy to buy from Raion. They have a huge selection and inventory is always shipped same day or next day. No matter the brand, their quality is as good as any!
Företagsinformation
- Batterier
- också i
- Elektronikbutik
Skrivet av företaget
Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh. Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Kontaktuppgifter
1400 S Sherman St Suite 124, 75081, Richardson, USA
- (469) 225-3773
- support@raiongroup.com
- raiongroup.com
4,6
Utmärkt
591 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They had a good price on my parts
They had a good price on my parts. And shipping charge was not bad. Got delivered in a timely manner.
3 september 2023
Delivery on time keep me informed …
Delivery on time keep me informed where battery's located.
2 september 2023
Very good battery!
Very good battery!, exactly as described before I purchase item. Very good price also.
2 september 2023
Low prices. No problems.
This was my 3rd order and like the others, the batteries were delivered on time, packaging intact and exactly as ordered. Can't beat the prices either.
31 augusti 2023
Good product but...
Shiping was double than what was expected, and box came with one corner completely ripped. Once the straps were cut the box could no longer be carried without batteries falling out... Batteries were great though
30 augusti 2023
I ordered the wrong battery and when I…
I ordered the wrong battery and when I returned it, I never recieved an update. My money and time was wasted with this site.
29 juli 2023
Quick and no complaints
24 juli 2023
Great value!
Shipping was fast, comunication great. The price is right and it fit perfectli in mu old UPS.
25 juli 2023
The online ordering is great easy to…
The online ordering is great easy to use. Easy to find products for what you are looking for. Just type what kind of product you are looking for and gives you choices.
25 juli 2023
Batteries showed up quickly and were…
Batteries showed up quickly and were perfect replacements for my Ryobi riding lawn mower. Haven’t mowed the lawn yet but everything fired up right away.
24 juli 2023
Good to Go
Ordered, shipped, applied new replacement batteries = garage door backup system updated!
All is Great!
31 juli 2023
Raion fulfilled my order expeditiously…
Raion fulfilled my order expeditiously and at a good price.
31 juli 2023
Items received were as specified
Items received were as specified. Seller provided updates on shipping progress and order arrived promptly. Batteries were well boxed to prevent damage during shipment.
27 juli 2023
Custome Service and web site search USLESS…
I USED THE MODEL NUMBER OF MY UPS TO FIND REPLACEMENT BATTERIES. THEN MADE MY SELECTION FROM WHT YOU LISTED.
THEY ARE THE WRONG BATTERIES AND YOU MADE NO EFFORT TO CORRECT THE PROBLEM. I trust your website. I enet4ers a Cyberpower model c1350pfcldcd. You are just another lying company. BURN IN h...L
28 juli 2023
Svar från Raion Group
Thank you for sharing your experience with a recent purchase.
You ordered a replacement battery for a CyberPower RB1270X2 which is the battery we sent; however, after receiving the package, you sent an email stating that the item did not fit your UPS. You sent a picture of the battery you received which is the same battery that you ordered. You also sent a picture of the battery in your existing system which was not a CyberPower RB1270X2. The battery in your existing system was a CyberPower RB1270X2A.
Ignored my support request
Bought a replacement battery for my UPS, but for whatever reason it did not work so I contacted them for a replacement. After waiting a week I decided to just contact PayPal to get a refund. After an entire extra week I finally got a response to my original message asking that I send the battery back. They seemed to respond quickly enough at this point so I thought things were ok, but the moment I shipped the battery they stopped responding to me again.
At the very least, PayPal ruled in my favor with my dispute, and I'm glad they did because it sure seems like Raion Group would've made off with my money if they hadn't. Thanks PayPal.
---
Update: In response to Raion Group's response, I will give a full timeline of the events on my side.
July 3: I contacted Raion Group about the problem with my order through their own channels.
July 11: Having heard no response from them, I initiated a dispute with PayPal.
July 16: I receive a response from Raion Group through PayPal, but due to technical issues with PayPal, I am unable to view the response. I spend the next couple of days working with PayPal to resolve this, but to no avail.
July 18: A PayPal support agent escalates the case without asking me - I recorded evidence and supplied this to PayPal, and through them, Raion Group. In addition to the escalation, the PayPal support agent told me to wait on confirmation from PayPal before working with Raion Group on any sort of refund involving me returning the battery.
July 19: I receive my first direct email response from Raion Group. Their email is directly in response to my original message to them on July 3. In this, they ask me to return the battery.
July 25: PayPal asks me to work with Raion Group to try and resolve the issue, so I respond to their email from the 19th. We send several emails back and forth between the 25th and the 27th.
July 27: I contact PayPal to let them know that I had reached an agreement with Raion Group where they said they would refund me if I returned the battery. I send over the email record of this and ship the battery out. Curiously, Raion Group does not follow up with me after I ship the package.
July 31: Raion Group receives the battery at 3:34pm. They do not contact me to let me know or otherwise follow up on the situation.
August 1: I follow up with Raion Group to ask about the situation, but receive no response.
August 2: PayPal closes the dispute in my favor, giving me my refund. At that point I have still heard nothing back from Raion Group so I leave my review here. Less than 30 minutes after my review goes up, I receive an email response from them referencing my review, and then shortly thereafter they respond to my review directly on here.
And now here I am, giving the exact timeline of events that I have in front of me.
23 juni 2023
Svar från Raion Group
Thank you for sharing your feedback. In regards to this order, you had contacted us regarding your unit not working, and we provided a pre-paid return shipping label. You opened a PayPal case for a full refund, and when we provided communication record to PayPal, they put the case on hold for you to ship back the item with the original shipping label we provided. The item arrived yesterday, and we processed a refund through paypal which automatically closes the case in your favor. You can call PayPal and verify that we were the ones who initiated the refund (not PayPal).
Fast service great communication
24 juli 2023
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.