Resident Advisor Omdömen 1 005

Great experience with RA, quick answers to fix small issues, staff has always been very helpful.

They have repeatedly removed or hidden their NYE 2025/26 post, so I’m leaving this review to warn others.

This event felt like a complete scam based on what was advertised versus what was delivered. The promoter marketed the night as having three separate warehouse/area spaces with different music and DJs, yet on New Year’s Eve only one area was open. This is not a minor change — it is a fundamental misrepresentation of the event and what people paid for.

Because of this false advertising, the experience was ruined for me and my partner. The event was poorly organised, lifeless, and nowhere near what was promised. There was no atmosphere, no variety, and no justification for the ticket price. We left in under 15 minutes.

What makes this worse is that RA Guide continues to promote and support this organiser, despite the misleading advertising and multiple complaints. Rather than protecting customers, RA Guide appears to side with the promoter and acts as a barrier to refunds, making it extremely difficult for customers to recover their money after being misled.

This makes them feel complicit in enabling these practices. Staff and security were also unprofessional and unwelcoming before entry, which only reinforced the feeling that customer experience was not a priority at any level.

This was not an honest or fairly represented event. I am seeking a full refund and strongly advise others to avoid both this promoter and any platform that continues to support and promote events that do not deliver what is advertised.

Although I can't get a refund or cancel my tickets they have been very helpful with their advice and made easy to get advice and information.

What great customer service! I received friendly and prompt responses to my emails and my refund was processed immediately. I could not ask for a better experience.

Always book through RA, easiest best way to book tickets for the best events. And always helpful when needed 👍🏻

Absolutely shocking service. The registration system is completely broken: forced sign-up, separate User ID and email, no way to reveal a password, no confirmation of registration, and password reset emails that never arrive. Tried on both phone and desktop and still couldn’t log in or buy a ticket. Wasted a ridiculous amount of time for nothing. If a ticketing platform can’t manage basic registration, it has no business selling tickets.

RA Support Team was very helpful and offered a good solution to the issue I had with my ticket.

RA support team has been nothing but fantastic and efficient in their replies to queries about artist page/profile etc.

Whenever i sent them an email, i will definitely get a reply from them back on the same day which shows that they are very efficient in replying to their users.

Kudos team RA!

I had a problem with my ticket, but they helped me very quickly, thank you very much 🫶🏻

Very fast response and comprehensive to understand my situation, thank you Elle!

The events themselves are great, but the website experience is extremely poor. The site regularly crashes when trying to enter competitions, such as the War Shield for Houghton 26. It is also almost impossible to secure resale tickets, as the current system simply cannot cope with the level of web traffic and consistently crashes.

They urgently need to invest in their server infrastructure. This is not a minor issue anymore, it is a persistent problem that is impacting users and needs immediate attention.

bought a ticket for a party ... later i found another party that was more appealing for me. So i ended buying 2 tickets for same day. Asked RA to refund one of them and they did it charging a ridiculous low fee despite refunds are not allowed according to terms. thanks Anna and Suzie.. the customer support agents that fixed my case

Support was great. They were quick to respond and provided a just resolution.

Sharnie and Suzie’s customer support was top-notch! Their communication and response times were excellent, and they went above and beyond to help me troubleshoot my issues!

Resident Advisor were really helpful and responsive while approving my artist profile. The team were clear, supportive, and made the whole process smooth. Great experience!

my best experience with the customer support. they're friendly, respond quickly, and solve problems. big shoutout to Kirstin!

Problem solved immediately.
Cheers!

Couldn’t have asked for a better service.
Very helpful always have bought my tickets from RA

The support I received was very helpful and responsive. They were willing to make an exception in my case, which I really appreciated.

Great response, contacted re a ticket issue and they resolved it straight away. Easy to buy tickets, great ux really great website