3½ years of Frustration with Logsta / Quivo
I switched to Logsta (now Quivo) in Germany back in 2021 and stayed with them for 3.5 years. This review serves both as a warning to other businesses and a checklist of what to look out for. I’ve worked with both in-house and 3PL warehousing for around 20 years across several companies, so I speak from experience when I say: tread carefully.
Let me start by acknowledging that running a 3PL is no easy task, and mistakes happen. I also want to credit Logsta/Quivo for their solid IT infrastructure, which was the main reason I chose them in the first place. Unfortunately, that’s where the positives end.
Over the course of our cooperation, the relationship became increasingly stressful and draining. Their attitude was often arrogant, communication lacked transparency, and worst of all – there were mistakes almost every single week. I constantly had to follow up, double-check, and fix issues that should have been handled proactively.
Their pricing is already on the high end compared to competitors, but the real issue lies beneath the surface. The way they calculate pallet storage is completely opaque and, frankly, deceptive. A perfect example: when we moved out, our stock fit on 55 pallets – yet, just the week before, we were billed for 165. Why? They store items across multiple locations and have admitted that pallets may be shared between customers. Great for them – they get to charge four clients for the same space – but for the rest of us, it’s not clever. It’s dishonest.
Shipping weight adjustments can appear retroactively – even a year later – without explanation or apology. When problems arise, they don’t fight for the customer. They just send the invoice.
The invoices themselves are utterly incomprehensible. Pages and pages of cryptic codes, unexplained line items, and recurring mistakes. I have never received a single invoice without errors – and yet, not once did anyone apologize or even acknowledge the issues unless I chased them down.
Working with Quivo has cost me countless hours of extra work and created unnecessary pressure and stress. As the owner of a small business, every hour and every euro counts. My sincere advice: be extremely cautious before trusting them with your logistics.