Quingo Scooters Omdömen 537

I found the service was second to nun right from the beginning . From the sales advisor ( whom i forget his name. ) to the delivery engineer Michael and) the customer service staff.😃😃😃. Nothing seemed to be an effort in dealing with my queries and they all seemed to be very knowledgeable about the product. Overall 9/10

My experience from start to finish was very positive. Everyone was well informed on their subjects. When I had questions they were answered satisfactorily.

Very good service from start to finish explain by the sales person great and the service engineer the same

Quick and easy to deal with

I was in the process of financing a scooter from Quingo in May 2025. On the day the scooter was delivered, I was charged an extra 10pounds (originally told 15pounds but when I said it'll be a card payment and my carer left the room to get my wallet, the delivery driver quickly said he'd drop it to 10pounds if I had the cash) for a seatbelt. After not being very wel that day, I read through the booklet a few days later and saw that I shouldn't have been charged as the seatbelt is included free with the scooter. I contacted Quingo about this, they confirmed I shouldn't have been charged and would look into it. They didn't contact me for over a week, all my subsequent attempts to settle this matter went nowhere as Quingo consistantly failed to return my calls. I therefore cancelled the contract within the timeframe on the 12th May and was advised they'll collect the scooter, refund my 250pounds deposit and the 10pound seatbelt charge. However, this matter would not get resolved until the 26th June, when Quingo finally sent me a cheque for the full amount of 260pounds. This was only after the Finance company stepped in to help me as Quingo kept fobbing me off and messing me around, they told me originally, they'll refund me within a 21 day period, taking them to the 23rd June. On that day, they still hadn't refunded me, considering they had had the scooter back the whole 21 days and it was confirmed to be in still brand new condition. I had to contact the finance company again, and they contacted Quingo to settle this matter after I sent an email to Quingo Complaints Department and cc'd the finance company on this.

This was meant to be an exciting moment for me, having a scooter to get out and about would've given me a bit more freedom and more importantly, independence. Quingo ruined this for me, they never dealt with the delivery driver charging me, even after I said I felt like I'd been conned, no investigation or discipline was given. Quingo have not apologised at all for any of this, the only ones who have apologised was the finance company for the scooter, yet this wasn't their doing.

I honestly have no trust in Quingo at all and it's worrying that their delivery driver, could be doing the same thing to other disabled, vulnerable and/or elderly persons, and pocketing the money for himself. It's truly disgusting that Quingo have failed in their service of care and their entire attitude towards myself has been disrespectful, rude and quite arrogant/ignorant. This experience has had such a detrimental affect on my mental health, that has had my anxiety and depression through the roof, leaving me in tears, shaking and even breaking down in such distress whilst on the phone with the finance company about Quingo's treatment towards me.

If I hadn't have had the excellent care and concern of Jemma at the finance company, Quingo would've still been dragging this out, hoping I'd just leave it, which obviously I didn't, I fought for my rights with Jemma's help.

I'll never deal with Quingo again and would highly recommend others not to either. For those who have, if you've had extra charges for accesories that are stated to come with the scooter, I'd definitely advise you to take this further, especially if it turns out to be the same individual that's been charging other's.

I requested a home demo.

Rob visited me. He was excellent
Not rushed, polite, helpful. An overall a great guy.

The machines are the best scooters I have ever tried.

My recommendation "Don't go anywhere else but quingo "

Thank you

Scooter is excellent! Delivered as promised! Only reason for not a five is I added a rear view mirror which I found out later could have been fitted at source!

Great Quingo Vitess 2. It does exactly what is says on the tin. Perfect delivery and Engineer. Only beef I have with Quingo is that I ordered and paid for a scooter garage 3 weeks ago and I still have not received it! I should receive it soon !!?? - fingers crossed.

The vitesse 2 was a great purchase, it is the first scooter I have bought where I can sit in a comfortable position with my problematic replacement knees.

Good product. Sturdy reliable. Easy to use and to pack into boot of car. Looks good.

Everything was explained very well.
The representative was very polite and I didn’t feel any pressure to buy.

The mobility scooter is very good you can up and down pathways no problem you always feel safe

excellent would recommend it

Being able to get out and about would be lost without it now amazing value for money would definitely recommend a quingo scooter x

A really smooth process from seeing the TV advert, showing interest, the delivery and using the scooter on a daily basis.
The product is extremely good and does what it says in the catalogue.
It's slightly more expensive than most of it's competitors but it's well worth the additional cost.
I would comfortably recommend the product to anyone looking to buy from Quingo

Great and very courteous sales person. Also good instruction and demo off all the scooters

At every point Quingo were exceptional. All the staff were so helpful. The engineer that delivered my Quingo gave me all the time I needed to get used to riding it. When he left I felt confident to continue independent life with my Quingo.

my quingo has given me my life back

I have renewed my scooter hire agreement for another 2 years. The team were polite, professional and all very helpful. It made the process easy for me. I am looking forward to getting my new scooter next week as I very much rely on it to get out and about.