Banner for Quel Tap (formerly Aquataps)

Quel Tap (formerly Aquataps) Omdömen 

840
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We've had the tap for over 5 years now and still the company supports us and has helped fixes a few issues we had not faults from the tap but from our cold water supply having a knock on effect. Ps ma... Se mer

Betygsatt 5 av 5 stjärnor

Joanne Bint served us throughout our orders and the customer service was top notch, thank you for products and advice regards Xtra Maintenance Ltd

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐ Excellent customer service from Sean at AquaTaps. Sean was incredibly helpful from start to finish, responding to my queries quickly and keeping me updated throughout. It was clear tha... Se mer

Betygsatt 5 av 5 stjärnor

We recently bought a boiling tap for our new house we are moving into. Unfortunately the chain has had some issues and it has delayed us for an unknown amount of time. I emailed Aqua Taps about th... Se mer

Företagsinformation

  1. Butik med kökstillbehör
  2. Heminredningsbutik
  3. Leverantör av varmvattensystem

Skrivet av företaget

Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.

Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps

Skrivet av företaget

Water, beautifully controlled
One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.

We take great care of our customers

Up to 5-year warranty on your boiler

Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.

Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

840 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(840)

272 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 3 av 5 stjärnor

The tap is great I bought 4 in one the…

The tap is great I bought 4 in one the boiling water is not sufficient hot enough for making tea or coffee would be better if was more hot the water flows less then a normal water would have been better if was much more pressure as you do washing it’s not enough

24 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Muhammed, we are sorry to hear that you are not happy with your tap. However it is very unsual that your water is not hot enough and your pressure is low. Please can you call our techinical department as soon as possible who will be able to help you with this. In the meantime I have also asked customer service to contact you. Aquataps

Betygsatt 5 av 5 stjärnor

love the tap,

love the tap,

24 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Joanne,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

AquaTaps is brilliant but Sean and Shireen are amazing

I've written the review for AquaTaps about 6 times,but I keep on losing it. Basically the tap is brilliant,but the customer service (shout out to Sean and Shireen!) is AA+. The look is sleek and beautiful (I have a black one). They made me feel as though I wasn't asking any silly questions like 'how do switch the unit on?' to 'when is my next filter due?'. I can't praise the tap unit enough. You can definitely taste the difference in drinking as well as cooking with the water. I used to buy bottles of water both plain and carbonated, but I can say I drink more water. I'd urge you to make a considered purchase and invest in your health. You won't regret it- I don't!

27 oktober 2025
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Thank you for leaving us such a positive review. We are so pleased to hear that our customer service team were able to help you and you are happy with your tap. Thank you again and thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Brilliant

Three years ago I had a 30k kitchen fitted and after looking at all the competitors at the Ideal home exhibition we opted for aqua taps after reading the fabulous reviews. The reason was simple we didn't want a massive boiler under our sink and I loved the simplicity of a subscription service for the filters every six months which keeps our fresh filtered water fabulous and how easy to replace. Just turn the isolator on the cold tap off and twist and remove each cartridge housing simply replace and refit and turn isolator back on and your done. Takes five minutes max and bingo all done. In the three years one tap failed but the after service is brilliant and a replacement was sent overnight. Compared to it's rivals which are seriously expensive and massive we definitely made the right decision and I'll never go back to a kettle or water filter cartridges. Love love love it

30 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Richard,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Great product with a few improvements needed

So, we’ve had our Aquatap D classic hot and filtered cold in copper for just over 6 months.

Pros
I’m reasonably handy but the install was very straightforward and the whole kit was well designed with good instructions plus online videos if needed
The quality of the tap feels excellent and has stood up to a family of 8 with no issues over the last 6 months
Hot water is plenty hot enough to make a lovely quick cup of tea
No more kettle cluttering up the side and never hankered for it to be back
Very convenient
Looks great

Cons
The hot water heater warms the under sink cupboard so cold water in the filter starts off warm requiring a wasteful run to get it cold (although the warm cupboard is great for rising dough!)
The hot water tank fills as you run the tap, so a cup or two of tea is steaming hot, but fill a saucepan with water and the temp falls quite quickly, as the cold mixes into the hot, dropping quite quickly to below 50 degrees C
If there is power outage the boiler does not automatically switch back on; you have to press a button on the box. This is frustrating if there’s been a micro outage as you only find out when your tea is cold, but also prevents the addition of a smart plug to turn the boiler off overnight, for example.
The boiler could be better insulated. It seems to have to reboil every 40-60 mins which is more over 24 hours than I ever used my kettle
Warranty requires you to purchase their expensive filters which I understand given the risk of hard water build up, but equally I think the filter cost then should be more competitive

Overall
Great product, would definitely recommend but would love to see the boiler a little better insulated to keep the water hot and my cupboard cool, an automatic restart after a power loss and the tie in filters to be more competitively priced. The boiler tank could also fill with a Keraflo like mechanism so you maintain true hot water up to the tank being emptied and then it would refill

20 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

I had one problem

I had one problem, that wasn’t Aqua taps fault, and Sean was great, sorted the problem immediately.

24 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Jonj
Thank you for taking the time to leave us a review. Your comments are certainly appreciated and we will certainly pass your comments on to Sean! Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Excellent quality for the price

The tap seems very solid and is good quality, I fitted this myself and the instructions were very clear , all working perfectly

13 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear John
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

All good new filter

All good new filter . Turned up on time . Fitted easy .

16 mars 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Leonardo,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

I´m amazed about the quick and accurate…

I´m amazed about the quick and accurate service I got. Impressing these days when I normal find service a bit slow any many times unengaged.
Sean who helped me deserve 6 stars

17 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Hans,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated and we will certainly pass your comments on to Sean! Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Tap still looks amazing

5 stars top company after sales on point.
Tap still looks amazing 👏🏾👏🏾👏🏾

10 mars 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Bert
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

The taps were a gift for someone

The taps were a gift for someone. They advised me they were happy with the installation. The taps itself are generally ok, ut slight hard to grip and give a slight splutter. Once aware they lovebit.

9 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Rick
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Good customer service

Had an issue with delivery and the company have sorted it out very efficiently and effectively. Thank you Aquataps

12 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Mary, thank you for leavng us a review. We are pleased that we can help you on this occassion and the manager will be emailing you shortly. Aquataps

Betygsatt 5 av 5 stjärnor

Great tap

Great tap. Just what I wanted. Would recommend.

23 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Rona,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

From order to installation

From order to installation, Aqua Taps provided a first class service

6 mars 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Excellent service

Some months ago I purchased an Aquataps system which was also installed by one of their fitters. The whole process from order through to installation was coordinated by their very efficient and professionally friendly team. More recently I needed some support on a technical issue and I was in contact with Sean who was very quick to answer my queries, providing accurate and helpful advice. An excellent service from Aquataps.

12 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Graham,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Amazing product

Amazing product, great customer service, easy to install.

4 februari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Darren,
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

Very good customer service

Very good customer service. Needed
a drain valve for my hot water tap as it was dripping when it came to the boil. Shipped quickly and solved the problem. A* service. Thanks

9 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear John
Thank you for taking the time to leave us a review. Your comments are certainly appreciated. Thank you for choosing Aquataps!

Betygsatt 5 av 5 stjärnor

We bought a 4-1 kitchen tap and Robert…

We bought a 4-1 kitchen tap and Robert has installed it for us! The tap is great and Robert installation was so quick and high quality work and he even explained a lot of processes, maintenance and how things work! Highly recommend Robert

9 mars 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Kamal, thank you for taking the time to leave us a review. Your comments are very much appreicated and we will certainly pass on your comments to our installer Robert. Thank you for choosing Aquataps

Betygsatt 5 av 5 stjärnor

4 in 1 boiling tap

Excellant customer service and a great looking tap that works very well

29 januari 2026
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Jerry. Thnak you for taking the time to leave us a review. Your kind comments are cerrtainly appreciated. Thank you for choosing Aquataps

Betygsatt 5 av 5 stjärnor

Purchased a hot tap and cold water…

Purchased a hot tap and cold water system from Aqautaps. Was relatively straight forward to install.
We did encounter a small issue and Sean from the technical team was more than helpful, sent a new part out which arrived the very next day. Replacement part is working perfectly. Couldn’t ask for any more to be fair!
Very pleased with this set up and thanks again to Sean.

18 februari 2026
Omdöme utan inbjudan
Logotyp för Quel Tap (formerly Aquataps)

Svar från Quel Tap (formerly Aquataps)

Dear Justin. Thank you for taking the time to leave us a review. We are pleased to hear that you found the installation of your tap easy to installand Sean was on hand to help you with an issue, Thank you for choosing Aquataps and of course enjoy the benefits of your Aquatap!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer