Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 wh... Se mer
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The items for sale are not seconds yet the prices are amazing. I only discovered the Quality Brands outlet recently when I purchased a beautiful Seasalt River Cove dress at a fraction of the recommen... Se mer
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Accidentally washed my favourite M&S black & white cropped trousers in with a black washing and spoiled them through dye transfer. Was searching for a similar product and was so delighted to find the... Se mer
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down. I ordered about 5 items, some of which I kept, some I had to send b... Se mer
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Företagsinformation
Skrivet av företaget
Buy High Street and Designer clothing for a lot less than the original high street price. We're a little like TK Maxx, but we're a small family run business based in Surrey, UK. - A lot of our stock has it's original brand labels removed or disguised, but the quality is the same, you just pay less! Plus the labels aren't seen when you wear it, let's just say it's our little secret. - Same day dispatch (order up to 3pm). Free Standard UK Delivery (Over £35) using Royal Mail. Next-Day delivery and Special Delivery are available for you too. - You also have 30 days to make up your mind and decide if you want to keep or return an item.
Kontaktuppgifter
38A Holmethorpe Avenue, RH1 2NL, Redhill, Storbritannien
- 01737668374
- info@qbodirect.com
- qualitybrandsoutlet.com
4,7
Utmärkt
1 tn omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
High quality bear
12 juli 2024
Svar från Quality Brands Outlet
Dear Joanna,
Many thanks for your lovely feedback and your 5-star review.
It means a lot to us.
Enjoy your new Bear.
We look forward to serving you again.
Warm Wishes,
QBO Team
I bought a dress which was bad sized…
I bought a dress which was bad sized and even paid for the delivery. When I wanted to return it they said we have to pay postage to return it. So I basically lost £12 in shipping. I'm not happy about that at all. If I paid for delivery the least they could do was offer free returns.
3 juli 2024
Svar från Quality Brands Outlet
Dear Ms Gupta,
Firstly, I'm very sorry to read how you feel. We never want a customer to feel taken advantage of. I've taken a look at your order and you have not returned the dress to us as of yet.
I'm not sure if you're aware, but ALL online retailers must refund not only the cost of the garment but any postage paid when sending the item to you. (Not many people know this).
Therefore, we always refund not only the cost of the garment but the postage you paid to receive the item. We do offer free shipping when you spend over £20 however as the garment was only £15.95 you did need to cover the outbound postage (but as I said you will be refunded this when you return the item).
When a customer returns an item for a refund, the cost of the return postage is generally covered by the buyer. This tends to be standard across all but the very largest retailers.
Finally, just to be clear, if you do send the item back to us, you will receive a refund for the garment £15.95 and the £2.95 shipping charge.
All of this is written in our delivery FAQ's.
I hope this gives you some reassurance that you will not be out of pocket apart from 1 return postage cost.
best wishes
Will
Customer Service
Lovely dress at bargain price
I was very pleased with the quick delivery of my order. There was no charge for postage and the dress is a bargain.
4 juli 2024
Svar från Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Svar från Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Svar från Quality Brands Outlet
Dear Jennifer, we have contacted you direct as we have not received a return from you and therefore are concerned that your parcel may have been lost in transit. We request that you finf your tracking information and follow this up ASAP so we can locate any return you may have sent.
Our standard practice is that we process returns within 1-2 days of being received (excluding weekends) therefore we agree 10 days is too long if we had received it. Please look out for a message from our customer service on info@qbodirect.com.
best wishes
Customer Service
Quality Brands Outlet
White Stuff trousers bargain!
Great prices and a good selection of quality clothing. Quick delivery.
3 juli 2024
Svar från Quality Brands Outlet
Dear Sara
We are pleased to find out you had a good experience shopping with us.
We can't wait to serve you again.
Enjoy your new garment
Kind Regards,
QBO Team
Svar från Quality Brands Outlet
Dear E.
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Per Una white cotton trousers
The trousers I received fit well and are extremely comfortable. I also appreciated your understanding when 2 pairs had been ordered in error and made it easy for me to be able to return the other pair and be refunded.
8 juli 2024
Svar från Quality Brands Outlet
Dear Liz,
Thank you for your kind feedback. It means a lot to us to hear it.
We can't wait to serve you again.
Kind Regards,
QBO Team
Excellent choice of clothes
Excellent choice of clothes; actually too much as it takes ages to go through it all, but the filters help to narrow it all down.
I ordered about 5 items, some of which I kept, some I had to send back because I didn't like colour or the fit was not right for my figure.
1 juli 2024
Svar från Quality Brands Outlet
Dear Josephine,
Many thanks for your lovely feedback and for your 5 Stars review.
It means a lot to us.
We look forward to serving you again.
Warm Wishes,
QBO Team
Svar från Quality Brands Outlet
Dear Pat,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes
Great service
Great service, very quick delivery, and clothes as described and excellent quality
5 juli 2024
Svar från Quality Brands Outlet
Dear S.
Many thanks for your feedback. It means a lot to us.
Enjoy your new garment.
Warm wishes,
QBO Team
First class company.
Used first time, easy website, customer services A 1, replied to query promptly, fast delivery, M&S red chinos with 4 pockets very good quality, normally Size 10 but had to return and order size 8 which now fit me perfectly. Bargain price albeit last years style.
One happy customer will be returning. Highly recommended.
5 juli 2024
Svar från Quality Brands Outlet
Dear Sylvia
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
This was a speedy delivery and I was…
This was a speedy delivery and I was kept extremely well informed during the whole process.
3 juli 2024
Svar från Quality Brands Outlet
Dear Mayreen
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Svar från Quality Brands Outlet
Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
Machining error spoiled lovely tunic
I think the garment was seconds. There was a machining error and the brand label had been cut out, presumably by the manufacturer, as it was definitely theirs. It was cheap but not described as seconds, therefore I've marked them down.
Delivery wasn't particularly fast either.
1 juli 2024
Svar från Quality Brands Outlet
Dear Deborah,
Many thanks for your feedback. We are very sorry that based on your review we sense that you did not have a good experience shopping with us.
We just would like to clarify some of the comments.
On the description of our items, it clearly states that "This is a brand new garment but the original labels will either be removed or black penned to obscure the original brand. This is in line with UK resale laws and does not affect the quality, wearability or performance of the garment". We believe it shouldn't be a surprise to the customers.
Let us reassure you that all of our products are 100% Genuine and not inferior seconds. We work closely with factories and retailers to ensure that we only sell high-quality genuine goods.
Regarding the delivery, the order was placed on a Friday night after 9:00 p.m. (our business hours are Monday to Friday 9 am to 4 pm), and it was passed the cut of hours, therefore your parcel was dispatched on the following business day - Monday. The parcel took an average estimated time of 2-3 days to arrive to you.
All that information is already on our website.
We are sorry to hear that your overall experience wasn't as pleasant as you expected and for any misunderstanding in the communication we provided online.
If you need any further support, please do not hesitate to contact our customer service team.
Best Wishes, QBO Team
Efficient delivery and great pro
Item arrived quickly and much cheaper than the original price, all beit last years style, still lovely!
1 juli 2024
Svar från Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Delivered in time and in great…
Delivered in time and in great condition.
Really good value.
1 juli 2024
Svar från Quality Brands Outlet
Thank you for leaving a positive review. We try hard to give a 5 star service on all things we do.
Sizing overlarge compared to other…
Sizing overlarge compared to other brands. Order smaller size as no free return if not exchanging.
26 juni 2024
Svar från Quality Brands Outlet
Dear Diane,
Thank you so much for your lovely feedback.
We look forward to serving you again.
Best wishes
QBO Team
Svar från Quality Brands Outlet
Dear Diane
We are pleased to find out you are happy and satisfied with your purchase.
Enjoy your new garments.
We can't wait to serve you again.
Kind Regards,
QBO Team
All arrived very quickly
All arrived very quickly. Items sent by Royal Mail tracking so I could see exactly when it was going to be delivered.
26 juni 2024
Svar från Quality Brands Outlet
Dear Customer,
Many thanks for your 5-star feedback and kind words.
We are delighted to learn that you had a good experience shopping with us and that the delivery of your parcel was prompt.
We hope to serve you again in the near future.
Have a lovely day,
Warm Wishes,
QBO Team.
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