I was with Pure Planet when I rented a house. Tried to switch to E-on who were cheaper, but they refused even though I was up to date with payments. (I paid by credit card, I refused to set up a Direc... Se mer
Pure Planet
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been members of Pure Planet for quite a while am not sure how long but it’s been quite awhile from our old residence to this one in Auckley, I have not come across anybody else who could hold... Se mer
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No offensive words! On the date of my transfer to Planet my existing smart meter monitor suddenly woke up & started displaying usage & costs. As I had previously had an e-mail item from you writing of... Se mer
Just wanted to say how brilliant Pure Planet has been with us, reading the reviews some people have had bad experiences but ours has been fantastic. After a 6 month battle with SSE just to get a... Se mer
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And it's goodbye from us - the green energy supplier who tried to make the world a cleaner, greener place to live.
Kontaktuppgifter
Cramer House, BA2 3BH, Bath, Storbritannien
- purepla.net
As it's from green resources I like it!
As it's from green resources I like it.
Also getting the package was not a hard and tricky job.
Let's see what happens in the future as we're still new to Pure Planet.
15 september 2021
Still being billed by my old company....
15 september 2021
Svar från Pure Planet
Hello Tom,
Thanks for speaking with me about this issue.
We've definitely switched the correct supply and this is confirmed in the national database. I hope that your previous supplier will be able to correct their billing when you speak to them. I'll send you an email - if you have any further problems with this, please reply to that and I'll get back to you.
Thanks, Claire @ Pure Planet
I am sure on the whole this is a good…
I am sure on the whole this is a good energy company but I have found that it's difficult to contact them and had to wait for replies unlike picking up a phone. I went for the first time with a variable tariff as there was a £30 charge if I wanted to switch from a fixed tariff, never again, I hate being in debit which was a first for me so am now switching to an energy company on a fixed tariff once again and one I can contact by phone
14 september 2021
Omdöme utan inbjudan
Svar från Pure Planet
Hi Ann
Thank you for taking the time to leave us a review.
I’m sorry you've been unhappy with the service you received - thank you letting us know and giving us the opportunity to put things right for you. Feedback is really important to us.
We're a digital supplier which is why we choose not to have a phone number. We communicate mainly through chats and emails.
We understand the way we operate is a little differently than other main stream suppliers, so it may take a little getting used to us.
The best way to reach us, and for a prompt reply is to click "get help and support" through your app - Wattbott will do their best to answer your query, should it be more complex you'll be asked if you'd like to speak with a member of the team and connected to one if us.
Please reply directly to my email if I can be of any further assistance.
Thanks once again,
The Pure Planet team
Pretty Smooth
It all seemed pretty smooth, except that we have to take photos of our meters, and submit them. My electric meter has a problem in where it is sited. and no matter what I do, I cannot see the tops of the numbers, so I can't tell the difference between 1 & 7, and 4 & 9, so if any of them appear on the meter, I always have to do various calculations to make the best guess, as to the reading, based on my readings from the past. etc. I am worried that I might end up being overcharged, if they just go for the highest possible figure...
I do really like the variation between standing orders between summer and winter, though.
14 september 2021
Very straightforward switch
Very straightforward switch, clear communication regularly.
14 september 2021
Svar från Pure Planet
Hi Paul,
We’re pleased to hear that your experience with us has been a positive one.
Thank you for being part of Pure Planet, and for helping us reach net zero.
Thanks, Hannah @ Pure Planet
Kicking myself over this decision
Appalling customer service. They hide behind a dysfunctional chatbot. They charged me after I gave a final meter reading. No help articles on the topic "repayment". No phone number. etc etc
13 september 2021
Omdöme utan inbjudan
Svar från Pure Planet
Hi Andy E
Thank you for taking the time to leave us a review.
We're a digital energy supplier which is why we don't have a phone number. We communicate mainly through chats and emails.
As an industry we're very heavily regulated and have to follow the procedures put in place by our governing body.
One of which is whenever you switch energy suppliers, both companies have to use the same readings to open and close an account with.
This is deliberate so that we can ensure there is no overlap, but most importantly it means that you cannot pay twice for your energy.
When you switch, the new supplier have to send your readings to be validated by a 3rd party, this is for impartiality.
Once they're confirmed the new supplier then send them to the old supplier who will use them too. The old supplier have to close your account to the readings supplied to them by the new supplier.
As the process involves 3rd parties so it can take up to 6 weeks to complete from your supply start date (very rare it takes the full time frame).
This is an industry wide procedure which we all have to adhere to.
The main reason for a payment being collected after you have switched away will be due to a debit balance. For accuracy, I'd recommend checking that you're happy with the final meter readings that were sent to us and used in your final statement as your new supplier may be able to amend them for you if they are out of line with your previous historical readings.
If you are unable to pay the final balance in full, please do get in touch by clicking help in your account so that we can offer a payment plan and spread the cost over several months for you.
Thanks once again,
The Pure Planet team
The worst customer service EVER!!
Ive been trying for 3 weeks now to speak to an advisor. Ive tried using the app and emailing but nothing. They were great to start but cant wait to move.
13 september 2021
Omdöme utan inbjudan
Svar från Pure Planet
Hi George
Thank you for taking the time to leave us a review.
We're a digital supplier which is why we choose not to have a phone number. We communicate mainly through chats and emails.
We understand the way we operate is a little differently than other main stream suppliers, and may take a little getting used to.
The best way to reach us, and for a prompt reply is to click "get help and support" through your app - Wattbott will do their best to answer your query, should it be more complex you'll be asked if you'd like to speak with a member of the team and connected to one if us.
We've asked for your contact details so that we can locate your account and help with your query.
Looking forward to hearing from you soon.
Thanks once again,
The Pure Planet team
Can't speak to anyone
Can't speak to anyone, can't read the old smart meter, wish i hadn't switched too late now!! Absolutely gutted
13 september 2021
Svar från Pure Planet
Hello Mrs Edgar
Thank you for taking the time to leave us a review.
I'm sorry I was unable to reach you when I called this morning.
I hope you received my voicemail.
First generation Smart meters will become second generation compatible very soon. All energy suppliers are currently working on a resolution for this, it shouldn't be too much longer before we'll be able to read them remotely for you.
If I am able to assist with any other querries please do reply to my email.
Thanks once again,
The Pure Planet team
The switch was easy and stress free
The switch was easy and stress free. Only just joined Pure Planet so hoping it will be a good company to use.
The communication by email and text message was excellent.
13 september 2021
Everything has so far gone smoothly
13 september 2021
Excellent service.
Very easy to change from old supplier. Kept informed of progression at all times.
12 september 2021
Svar från Pure Planet
Hi Beverley,
We’re pleased to hear that your experience with us has been a positive one.
Thank you for being part of Pure Planet, and for helping us reach net zero.
Thanks, Hannah @ Pure Planet
So far, so good
So far, so good. The switching process seems to have gone smoothly and I feel I have been kept informed about what was happening.
Billing has been clearly explained and the first Direct Debit has been taken from my account when expected.
Keep up the good work
12 september 2021
Svar från Pure Planet
Hi Lynn,
Thank you for the kind words. We're pleased to hear your switch went well — thanks for being part of Pure Planet!
Thanks, Hannah @ Pure Planet
Easy and straightforward switch
Easy and straightforward process with blue planet managing the switch. I just had to supply them with readings including a picture of both gas and electricity meters.
12 september 2021
Svar från Pure Planet
Hi Dawn,
We’re pleased to hear that your experience with us has been a positive one.
Thank you for being part of Pure Planet, and for helping us reach net zero.
Thanks, Hannah @ Pure Planet
Every thing switched over smoothly no…
Every thing switched over smoothly no problems at all
12 september 2021
Very straightforward with suitably…
Very straightforward with suitably reassuring emails along the way.
12 september 2021
Excellent so easy & straightforward
12 september 2021
Bots are not the answer.
Whilst I like the idea of using an app I don't like not being able to talk with humans. The bot system is very frustrating and you feel that it is designed to stop you having any contact with anyone. Very frustrating and no obvious way of being able to contact an agent. You offer a phone back service but this is an impractical alternative expecting you to wait for your query to be dealt with.
11 september 2021
Omdöme utan inbjudan
Svar från Pure Planet
Hi Phil
Thank you for taking the time to leave us a review.
We've asked for some more information so we can locate your account and help.
Once we have more information we'll be able to help further.
Thanks once again,
The Pure Planet team
quick and efficient to change over
11 september 2021
Smooth and quick switch
I have been with pure planet with our main property for s few years and there have been no issues. They are not set up for more than one address from the same email and it took a few days for them to answer my query. Once understood, the switch was very smooth and quick, just had to provide meter readings and it is all done.
11 september 2021
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