Veet was GREAT! He helped me move things out of the way so he could reach my washing machine and was communicative about what he was finding. He found the leak right away even after I have had another... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had purchased a new shower head and planned to install it myself. However, the combo rain shower + hand held device, with multiple control options, looked more complicated than any I had done befor... Se mer
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I was very impressed with Farzon. He is very professional and did an excellent job in identifying the problem. In the future, I will always call Puls first if I have any other problems in the future... Se mer
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I’m waiting for a refund for parts to washer that did not fix the problem. I replaced washer with a new one. Please respond as to status. I do not have an issue with your technician’s service just did... Se mer
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Företagsinformation
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For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Kontaktuppgifter
4,1
Bra
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
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Svar från Puls
Thank you so much for your business and for leaving a 5-star rating, Miguel. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Fraudulent & Threatening Behavior from Puls Technician
I booked a dishwasher repair through Puls. Since then, a series of troubling events unfolded involving a technician—hired through one of their lead partners—who engaged in unprofessional, threatening, and ultimately fraudulent behavior. This included:
- Taking $455 payment for a repair that was never completed
- Creating a hostile and unsafe environment for my wife during the follow-up visit
- Threatening my wife pay more than what was ever agreed
- Refusing to provide company credentials or proof of completed service
- Breaking the appliance beyond repair despite claims of repair
Further investigation has revealed that this individual has a criminal record of fraud (felony deposit account fraud and firearm possession during a crime) and was operating in customers’ homes under Puls’ system. We have filed a police report, and another service provider has confirmed that the dishwasher is now beyond repair because of the damage caused by the technician sent by Puls.
In other words: Puls sent someone into my home who threatened my wife, demanded payment under duress, and didn’t just fail to fix the dishwasher—he made it worse. We now have to replace it entirely out of pocket.
Despite calling Puls' customer service team several times, my wife and I have not received any timeline for resolution, refund or even an apology.
31 augusti 2025
Omdöme utan inbjudan
Svar från Puls
Hi Justin, Puls here! Thank you for providing your feedback. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Seems that an email was sent to you on July 25, 2025 and we did not receive any response.
We will be looking into this further and see what we can do to resolve the issues you experienced and what we can do to help you feel better about your experience with Puls. We'll be reaching out to you via email for updates. Thank you!
Generally overall good experience.
2 augusti 2026
Svar från Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Was happy with the service
Though the service was very expensive, Max did a great job. I was comfortable having him in my home, he did what he said he would do, and my washer is working properly again.
3 augusti 2026
Svar från Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Svar från Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Svar från Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Everything was done in a timely manner
Everything was done in a timely manner. Everything was to the point.
3 augusti 2026
Svar från Puls
Thank you so much for counting on us, Dexter! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Service was quick and convenient
Service was quick and convenient. The price was reasonable.
2 augusti 2026
Svar från Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Week end service
Week end service, on-time arrival, very competent tech, quick and efficient.
2 augusti 2026
Svar från Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
I appreciate the service I received…
I appreciate the service I received today from this company. The service man did a wonderful job.
2 augusti 2026
Svar från Puls
Thank you so much for counting on us, Nieta! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
For being able to schedule an…
For being able to schedule an appointment when needed, the potentially of the arrival of the technician during the scheduled appointment time. The technicians professionalism, work ethic and ability to diagnose the problem in a timely manner with a reasonable price and repair time
2 augusti 2026
Svar från Puls
Thank you so much for your repair request with Puls, James! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Prompt and effective response
Prompt and effective response, accurate diagnosis of the problem, repairman returning the next day with the parts to complete the repair.
2 augusti 2026
Svar från Puls
We are grateful for this awesome feedback! It makes us happy to hear how wonderful your experience was with Puls and for trusting us. Please know that we will always be here if you need us.
Thank you for great service
1 augusti 2026
Svar från Puls
Thank you so much for your business and for leaving a 5-star rating, Vera. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Svar från Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Abdul was experienced and efficient
Abdul was experienced and efficient. He answered all questions I had and was friendly.
1 augusti 2026
Svar från Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. Please know that we will always be here if you need us.
Svar från Puls
Thank you so much for counting on us, Bryant! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
canceled the appointment
I contacted PULS to repair my refrigerator. They gave me a time, including the name of the technician but 1 hour before the time of the appointment, they canceled it asking me to make another appointment two days later. Completely unacceptable
31 juli 2026
Omdöme utan inbjudan
Svar från Puls
Hi Julio, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
Headline: Unprofessional, poor workmanship, and terrible customer service—avoid for flooring!
I initially hired Puls for a minor rotten wood repair estimated at just a few hours. While onsite, they convinced me to restain a section of water-stained wood flooring, claiming it would only take a few extra hours. That was completely untrue. The project dragged on for days and remains unfinished 6 weeks later.
The technicians sent were completely unprofessional, even billing me for time spent smoking weed in my driveway. Worse, their workmanship was disastrous:
They failed to sand properly and applied stain directly over uncleaned surfaces.
They painted the stain on thickly without wiping it off, ignoring basic manufacturer instructions.
The stain was applied so heavily that 6 weeks later, it remains as tacky and sticky as a rat trap leaving that space in my home completely unusable for a family.
When they returned to "fix" it, they repeated the exact same mistake, despite me explicitly explaining that wood stain is a wipe-on, wipe-off product. When I requested a properly trained technician, Puls refused to send anyone else.
Customer service was completely unhelpful until I filed a credit card chargeback. They then tried to hold my resolution hostage, telling me they wouldn't help unless I dropped the credit card dispute. In the end, Puls only agreed to reimburse $1,300—falling short of the $1,800 quote that their own technician estimated it would take to fix the damage they caused. Save yourself the nightmare and hire qualified local specialists instead.
30 juli 2026
Omdöme utan inbjudan
Svar från Puls
Hi Bobbie, apologies for any inconvenience caused. Based on the update, Team was able to have this handled with you. Feel free to le them know if you have any further concerns. Thank you!
He was pleasant and he explained…
He was pleasant and he explained everything thoroughly. I was shocked at the price, but he was patient with wating on my decision. My oven is working now and that's what I needed
30 juli 2026
Omdöme utan inbjudan
Svar från Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
BAD EXPERIENCE
Puls left a bad taste in my mouth. This company are none of the things that they advertise. I paid for service's in full that weren't completed the belt and pulley . The first technician repaired the belt and not the pulley. I found out that the pulley wasn't replaced when the dryer stop working the next day after supposedly being fixed. The second technician came out to take a look at the dryer only to tell me that the pulley wasn't repaired. It's been a lot of back and forth to repair the dryer. The technicians don't acknowledge their calls, poor communication, no supervision, being rescheduled from one day to another, it's been a lot of inconvenience. I've still haven't talked to a manager/supervisor. Not once was I offered a refund for the pulley not being repaired. I will not recommend anyone to use this company
15 juli 2026
Omdöme utan inbjudan
Svar från Puls
Hi, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have. Would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
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