Prose Omdömen 74

I ordered a set of hair care products as well as enrolled in a subscription and their website said that I have 30 days within the delivery date to return the products for full refund and when I called to return the products they told me to keep them because they were customized to my specifications. They ended up charging me and not keeping with their return policy. The products themselves make my hair fall out a lot as well as make my hair feel very greasy. I do not recommend this at all. These people do not know what they are doing as far as making a quality product and are forcing products on their customers.

I tested the product and it was very mediocre for all the advertising. I tried to cancel a different order later on down the line immediately after it was purchased and it is ZERO CANCELATIONS AND REFUNDS. It's kind of crazy that you cant cancel an order that you just paid when you you can do it literally anywhere else. Money grabber of a company for sure. Note to self for the future: USE A PREPAID VISA CARD! Very annoyed with this brand!

Their hair products are very average - you can buy better from any hair stylist. Prose auto-renews you 4 weeks later with no warning, and refuses to refund even if the request comes in hours after they process the order. It's a big SCAM don't be fooled - save your time and money.
These types of slimy practices are only done by companies whose products are not good enough to keep your business. Save your money and the hassle!

I would have rated them three stars based on their product, but they renewed the order without asking me first and they won't answer emails of me begging them to stop. Terrible... no, non-existamt, customer service!

I wish I looked at this before I ordered anything from them. basically I bought a set of hair care from them, during which I activated a subscription. well after I placed the order I “snoozed” my subscription which I (wrongfully) assumed meant it would turn it off until I turned it back on. I was wrong, a month later I was charged 70 dollars automatically. not even for shampoo or conditioner, but for supplements which in my opinion are super gross! apparently, you can not cancel orders!! even automatic ones! even ones that have *just* been placed. so I emailed them and requested to cancel it. since the order was automatically placed in the middle of the night I had to wait until morning to receive a response. well guess what. in the middle of the night while I slept, they SHIPPED the order. so I wake up to an email telling me they cannot cancel it because it’s been shipped. extremely shady and distrustful business do not order form them.

I am updating my review to reflect the response I got from Prose customer care. They have responded to my order requests and were very helpful in solving my issues. I have tried their skin care and really like it, so they were able to credit me there. They did respond to how I had reached out in regards to my formula, so I will give it another chance to see if I have better results with the new formula.

I had previously written:

I ordered the product and was not satisfied with the results. I reached out to the company as they suggest to reformulate based on my results. I never received a reply. I was going to cancel before my next order but got confirmation of a new order two weeks before I was supposed to. I immediately reached out to cancel and within hours was told the order had shipped. I reached out about returns and was told that due to the custom nature of the product I couldn't return. They suggested putting it in a cool place until I was ready for it?? I wasn't happy with it, so why would I be ready for it later?? I should have read the reviews! I've now cancelled and hope I don't co to ie to get charged. The product is nowhere near worth the price you pay for it.

I emailed them before they shipped it out to cancel, instead they shipped it out two days letter and emailed me to say they don't refund. I refused shipment and they have their product back. This company is a scam.

My order was lost in the handoff between shipping partners. I emailed them twice with no response. Finally after a week, I demanded a refund. There was no "sorry" or offer to resend the order. They did refund me. When I went to order again, their 60% off for new customer offer did not apply. After a week I was curtly told that since I got a refund, they would not honor the offer. I don't believe any other company would be so petty..

Note: Only use Paypal when ordering from companies with subscription services. Monitor the "Automatic Payments" section on Paypal and delete the companies listed under "active". Here is how you get there: Go to Settings, Click Payments, Select Subscriptions and saved businesses.

I never received my order. Tracking doesn’t work, it just says, “something went wrong” when I click on the tracking number. It was supposed to have shipped but there’s no information about where it is. My credit card has been charged already. My order was placed 15 days ago.

Update to add: tracking eventually started working, but my package was just lost in transit somewhere. Customer service did end up refunding me, and as of now, I haven’t seen any additional charges. That said, it hasn’t been ver long so I will update again if my refund is reversed or additional charges are made. I would still definitely stay clear of this company.

I wish I would have found this website and these reviews before trying this product. My card has been charged $130 after canceling my subscription and filling out a survey explaining that I canceled because I had adverse reaction to the product. I had to lock my card to avoid getting charged for product I didn't;t want and when I reached out to customer service , they gave me a load of bull that they can't help me or reimburse me because of their sustainability practices or the nature of their "custom" product. I am so displeased. I could not be more disappointed in this company. Great marketing team - worst customer service I have encountered. This is what we call a MOUSE TRAP in my group of friends.

Update--Prose did give me a full refund for the order. Agree with all previous reviews. First off, the very expensive product did nothing for my menopausal hair. Secondly, I was just informed that three months after receiving my products, I am being charged $136 for a resupply. I had already cancelled my subscription; they gave me no advance notice of the refill; and now they won’t cancel the order. I am really angry, and feel very taken advantage of. This is a bad company. I would caution anyone not to buy to their products, despite all the incentives.

I ordered this product in early June. It was sent the last day of June and returned to sender due to insufficient address (which doesn't make sense, as address was my correct address). It has been returned to sender. In the meantime, I have since moved (July 14) and need to update my address. I've reached out to Prose twice w/o any response. I will be disputing charges if I do not receive a response by 7/18/25.

I placed my original order on 6/12/2025. As of today, I still have not received my very expensive order. I reached out to their service department who investigated and stated that my order was lost somewhere between DHL and USPS. A reorder was placed. And in looking at the tracking info and shipping notification sent, it's going to the WRONG ADDRESS. In the meantime, they wanted me to review and approve the subscription (second shipment) for a product I have yet been able to try? Um.. no thanks, you couldn't even get the first and reorder of the first correct, I have no interest in keeping an ongoing relationship with this business! WOW.

Agree, I recently got what I ordered and they’re sending another shipment that I did NOT order. I will contact BBB and complain! Deceptive marketing!

I like the products, but the business is crap. No notification before charging my card & sending products early. “Order processed” notifications go out in the middle of the night on weekends. No way to speak with a real person. Takes days to get an email reply.
Just don’t bother

Do not buy from them! I ordered a fragrance-free conditioner and there was tons of fragrances in it that caused me to have an allergic reaction. I contacted them and they were no help whatsoever. Also you can't leave a review on their website. So you're stuck with their product basically. And they're not cheap. Do not buy from

If I could get a way to give negative stars I would. The product itself is good. I don’t get 2nd day great hair with the hair mask, shampoo, conditioner and hair supplement. My complaint is that only after having this stuff for a week and not having a subscription, I was randomly charged $60 which overdrafted my account for another $25. I sent email and next thing I get is the product shipped. I want them to explain this and reimburse me for all bank charges and postage to return. Unfortunately when I try to reply to my original email it says undeliverable. I’m scared these people have access to my bank account and could continue to do this.

They barely deserve one star. the products are just OK. They are a predatory bait and switch subscription service. They charged me almost $500 for products I did not order. Buyer beware.

I ordered May 28th. It’s now 6-1-25 I still haven’t gotten the product I emailed them and no response. Then 2 days ago they said they were sending me more I emailed them again told them I haven’t gotten my order please don’t send me anything else, it was sent and charged. I then cancelled all orders and removed my credit card from the account. At this point after reading all the reviews I’ll be luck if they just don’t charge any more. I’ve paid over a $100 and received nothing please if I can help anyone DON’T BUY PROSE. it’s not worth the hassle

40% of the reviews I have read here are for the same issue I have. You ask them to not ship any additional product and they keep sending it. I now have 1/2 of my first shipment and they have since shipped two more shipments of product even when I pushed out when I wanted the next shipped and then another when I cancelled my subscription. The very same thing happened to my daughter when she cancelled her subscription. They do not have a phone number to call ad discuss with customer service. As a result I have filed a complaint with the BBB and I encourage others to do so. These people have to stop with their deceptive practices.