Purchased Cofra Summit S3 safety boots, after 3 months they failed. Warranty claim still not resolved after 5 months. Absolute shambles. Find yourself another supplier.
Ăven om vi inte verifierar specifika pĂ„stĂ„enden eftersom omdömeslĂ€mnarnas Ă„sikter Ă€r deras egna, kan vi mĂ€rka omdömen med en âverifieratââetikett ifall vi kan bekrĂ€fta att en företagsinteraktion har Ă€gt rum. LĂ€s mer
För att skydda plattformens integritet granskas bÄde verifierade och overifierade omdömen av vÄr automatiserade programvara som Àr tillgÀnglig dygnet runt. Tekniken Àr utformad för att identifiera och ta bort innehÄll som bryter mot vÄra riktlinjer, inklusive omdömen som inte Àr baserade pÄ en Àkta upplevelse. Vi Àr medvetna om att vi inte kan lÀgga mÀrke till allt. Det gÄr att flagga sÄdant som du tror att vi kan ha missat. LÀs mer
Det hÀr tycker kunderna
Cofra Thermic Metatarsal Full Safety Wellington Boots. On recommendation from my daughter who has a pair for her work I purchased a pair for my husband. He is delighted and says these are the best wel... Se mer
The gloves are absolutely wonderful. I first used them when supplied by the local council to wear while doing the annual village spring clean several years ago. That pair are only now showing sign... Se mer
Brilliant company to purchased from! Easy clear site, well priced and arrive quickly and well packaged! What else could anyone ask for? I have already recommended this company to others and will cer... Se mer
Företaget har svarat
3,9
Bra
345 omdömen
Ingen aktuell inbjudningshistorik
Det hÀr företaget har inte bjudit in sina kunder pÄ lÀnge. Omdömen kanske inte Àr representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hÀmtas, betygsÀtts och modereras.
Svar frÄn Prosafegroup
Hi Mark, thank you for your feedback, your business is valued!
Great service easy to order online andâŠ
Great service easy to order online and notified of delivery all the way and very quick. Will use Prosafe again.
Linda
11 juni 2022
Svar frÄn Prosafegroup
Thanks Linda! Glad you enjoyed buying from us!
Svar frÄn Prosafegroup
Appreciate that Brian!
Good quality "Grisport" work bootsâŠ
Good quality "Grisport" work boots delivered to my door!
27 maj 2022
Svar frÄn Prosafegroup
Glad they arrived and was a good experience!
Good customer service
I ordered a brand/type of glove. I received a prompt email to say they were out of stock (unlike another supplier who only told me when Iâd allowed a week beyond delivery date to query where gloves were.) and a suggestion for a comparable product. Good customer service. Delivery was quick. The replacement was a comparable product.
24 maj 2022
Svar frÄn Prosafegroup
Hi Jude,
Thanks for the positive feedback. We try our best to offer solutions if something is out of stock and I am glad you were happy with the alternative!
arrive in good time but sent wrong sizeâŠ
arrive in good time but sent wrong size trying to find out where i send it back so i can get the right size
20 maj 2022
I am a delivery driver for a smallâŠ
I am a delivery driver for a small local company.
My daughter stocks shelves in Tesco.
She gets given these magic gloves and I donât.
So I thought I would search for some the same.
The ones you have sent me are 98% the same as the Tesco ones.
I could not be more pleased with my gloves.
Now I have had these gloves for about a week and they are perfect.
Spot- on service and I like this company.
Will be re- ordering in due course.
20 maj 2022
Svar frÄn Prosafegroup
Hi Nicola, Thanks for letting us know how happy you are with your order. Because you are happy with your order would you mind changing your 1 star to a 5 star review?
Svar frÄn Prosafegroup
Hi Jamie, thanks for your review, we try our best!
Svar frÄn Prosafegroup
Delighted you found our products excellent value, really appreciate the support!
Svar frÄn Prosafegroup
Great to hear you had a 5 star experience with our team!
Svar frÄn Prosafegroup
Glad we were able to offer a quick service for you!
Great winter gardening gloves
Great winter gardening gloves, well packed & prompt - Thank you !
19 april 2022
Svar frÄn Prosafegroup
These gloves are amazing and delighted you like them!
Ordered a pair of work boots and theyâŠ
Ordered a pair of work boots and they took 6 weeks to arrive because they werenât in stock but yet could take the order how can you sell something you donât have
15 april 2022
Svar frÄn Prosafegroup
Hi Roy,
I am really sorry to hear your order was delayed. We work extremely hard to ensure stock is live on our website and stock availability is in place.
Unfortunately there are some occasions where an item can become out of stock due to popularity and lead times to replenish have been longer than usual.
Most importantly, we should have been in regular communication with you when this happened which I feel we were not. For this, I apologise.
Thank you for bringing this to our attention and your feedback.
Svar frÄn Prosafegroup
Excellent to hear our warehouse and dispatch team have done a great job. I will be sure to pass on this review for their benefit!
Unfortunately I havenât received theâŠ
Unfortunately I havenât received the item. Have to point out that the culprit is Royal Mail.
10 april 2022
Svar frÄn Prosafegroup
Hi Jamie,
I am sorry Royal Mail were slower than expected for you to receive your order. Would it be possible for your 1 star to be directed to them on this occasion as this was out of our control?
We take 1 star reviews seriously and aim to resolve all issues before they occur however having looked at your order I feel we did everything in our power to help you and it was royal Mail who let you down.
We accept fully this is our preferred courier due to their normally exceptional service, and your goods from us were ultimately delayed, but if you would consider reviewing your 1 star on this occasion we would be very grateful.
if you feel the team at Prosafe were worthy of a 1 star review then of course leave it in place.
The Company was very Helpful
The Company was very Helpful would do business with them again.
10 april 2022
Svar frÄn Prosafegroup
Thanks for the review, really appreciate it
Supplied me boots that are incrediblyâŠ
Supplied me boots that are incredibly uncomfortable with offering a reasonable solution so non ÂŁ60 out of pocket.
First time I've bought boots from this company and 100% the last!!
9 april 2022
Completely wrong item delivered
Completely wrong item delivered. So disappointing.
Once I'd rung to complain I received a swift response and refund.
11 mars 2022
Svar frÄn Prosafegroup
Couldn't agree more with this review. Our warehouse team mixed up two similar customer names and sent out entirely different items to both customers.
I am glad we were able to resolve swiftly and can assure you were have carried our additional training with our warehouse staff to prevent this from happening again.
A brilliant company
One of best companies l deal with l highly recommend prosafe their products are guaranteed and top quality customer service is 100% couldnât ask for nicer staff to help with any query if you order online itâs delivered as soon as you get it. This company is the best.
9 mars 2022
Svar frÄn Prosafegroup
I am blown away by your amazing review and have sent it to our entire team here at Prosafe. We work as a team here and when feedback is given it is shared and enjoyed by everyone! Thank you!
Detta Àr Trustpilot
Vem som helst fÄr skriva ett omdöme pÄ Trustpilot. Den som skriver ett omdöme Àger sitt omdöme och detta innebÀr att personen i frÄga kan redigera eller ta bort sitt omdöme nÀr som helst. Omdömen finns kvar pÄ Trustpilot sÄlÀnge omdömeslÀmnarens konto Àr aktivt.
Vi skyddar vÄr plattform med hjÀlp av dedikerade medarbetare och smart teknologi. LÀs mer om hur vi bekÀmpar falska omdömen.
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