Everything about my Propermusic experience was excellent. Easy to order my cd and came on time and was well packaged, and I will not hessitate to use them again
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good website, easy to find exactly what I wished for & to order. Nice fair price for a wonderful old live recording, cleaned up a bit (enough) for CD without losing any atmosphere. Well packed, quick... Se mer
Företaget har svarat
My CDs arrived promptly, securely packaged, and I have been enjoying listening to them since. I made these particular choices as I was fortunate/lucky enough (?) to visit Les Cousins in the 1960s a... Se mer
Företaget har svarat
Second time I’ve ordered from Proper Music. They have an excellent catalogue of music, wide-ranging, including some very special re-issues and all keenly priced. Delivery is tracked and reasonably swi... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Propermusic.com is part of the Proper Music Group Ltd and was launched as an online store in October 2011 to supply music CD's, Vinyl, Bx Sets etc... direct to customers at competitive prices with an exceptional level of customer service. We've been supporting independent record labels and music since 1988. Our main aim is to provide an online shop window for the kinds of specialist music from artists and labels that you would not otherwise have the opportunity to find or discover in stock elsewhere. Our sister company, Proper Music Distribution is the largest independent distributor in the UK and we are able to supply music from over 2000+ labels from all over the world, regularly releasing over 150 new releases or re-issues every week. We employ dedicated and experienced staff who provide a polite and professional level of customer service through our extensive product knowledge from working within the music industry for many years. All our orders are despatched using a first class or airmail service with Royal Mail (Tracked as standard for all UK orders, optional for ROW) or via our network of courier services. Your opinion matters greatly to us and our reputation relies on it, so any feedback good or bad would be greatly appreciated and most welcomed. Your total satisfaction with our service is our ultimate goal.
Kontaktuppgifter
Units 1-5 Applegarth Drive, DA1 1 JD, Dartford, Storbritannien
- 020-8676-5148
- marketing@propermusic.com
- propermusic.com
4,8
Utmärkt
240 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Svar från Propermusic.com
Dear Sir/madam, We're sorry to hear about your poor experience with our customer service dept and sincerely apologise for any delays in responding. We always endeavour to reply to all enquiries as quickly as possible and we have clearly failed in this instance. Please contact our service desk if you require any further assistance and I will ensure we reply promptly.
Great service and experience for CD
CD arrived ahead of schedule. Securely packaged. Great price and now enjoying a much sought after CD to add to my collection! Would definitely recommend this seller/ shop.
12 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
The CD delivered as promised!
The CD I wanted was dispatched to me quickly and efficiently and at a good price!
11 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Packaged perfect condition in its…
Packaged perfect condition in its plastic sleeve, with care. This is a present so don’t know how it sounds. But very happy with process . Thankyou
1 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Quick delivery and no problems
Quick delivery and no problems. That’s what I call quality service,
Many thanks
10 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
As always everything arrived on time…
As always everything arrived on time and in A1 condition so what's not to like, well done Propermusic.com !!!
9 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
One month and waiting. No CD, no info
I ordered a CD on the 13th November and have emailed the company twice: no contact from them and no tracking information.
13 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Dear Richard, We're sorry to hear about the delay with your order and the poor experience with our customer service dept and sincerely apologise for any delays in responding. We always endeavour to reply to all enquiries as quickly as possible and we have clearly failed in this instance. Please contact our service desk if you require any further assistance and I will ensure we reply promptly.
Always excellent service from this…
Always excellent service from this store. Produces records of high quality, easy ordering via the website and prompt delivery, with helpful notifications of progress.
8 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Good packaging and prompt delivery.
2 december 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Very good service
Very good service. Product as described and prompt delivery.
14 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Easy ordering service & quick delivery,
Easy ordering service & quick delivery,
With secure packaging Thankyou!
18 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Poor communication
Ordered 2 CDs which were described as being in stock. Delivery arrived of 1 item, no mention of when other item would be sent, so I contacted and was told that the only one they had was faulty and they would issue refund.
I contacted again and requested that they reorder for me. No reply, but refund did come through. Very poor communication and disappointing service.
Will be a while before I use again, if I do.
Following your reply I agree that this is not your normal service level.
However, your communication was appalling throughout and I had to prompt you before I received any information from you. I appreciate that things sometimes go wrong but there is no excuse for you not keeping me informed of what was going on.
Had I not chased, I wonder if/when I would have heard from you.
6 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Many thanks for your feedback and apologies for the issue with your order. As the last remaining copy of the CD you ordered was damaged/faulty, it failed our quality control tests and we were unable to secure a new copy from the record label, so a refund in full was issued. We hope to be able to serve you again very soon as this is a rare occurrence, as you can see from our feedback.
Quick and efficient!
7 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
Great service
Good price for unusual vinyl. I ordered. it was delivered quickly. There were no issues. Great service.
15 oktober 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A very prompt and thoughtful service.
4 november 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon.
A perfect exchange
I'd never heard of this store, but they had the record I wanted at a decent price. Swift, painless service. All good, would order here again.
27 oktober 2025
Omdöme utan inbjudan
Svar från Propermusic.com
Thank you so much for your custom and taking the time to leave us your feedback, we greatly appreciate it and look forward to serving you again very soon. All new customers are welcome!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.