Alawin | Ekskluzywnie: 350% do 18 000 zł + 300 DS + 1 Crab Omdömen 

Same passport photo, fourth time.

the checklist showed no missing files. Then the error just said try again. I spent more time reading the profile than taking the photo. Support had the account reference in front of them.. I would not have cared if the site had shown one honest status, honestly

Tablet session picked up from the right point without issues.

Complaint form submitted 2 May, acknowledged 19 May.

The cashier accepted my deposit after my limit should have blocked it

I uploaded the same bank statement on Monday, Wednesday, and Friday. The KYC page never showed whether any copy had actually been reviewed.

Nick stated the withdrawal would be approved within the hour

Two hours afterwards a different representative stated it had gone to a manual check team and could take three days

Neither would say which was right

Fine homepage, awful account experience.

Timeout confirmation showed up immediately. Didn't need to open chat at all.

ticket 47120 was answered in nine minutes, which i noted as a good sign at the time... what came back was a link to the same bonus terms page i had already quoted in the ticket itself. asked twice more. same link both times.

Payment history loaded dates but no amounts. Then Face ID functioned once then requested email again. It made the site feel half-tested. That is the kind of basic information that should be obvious. It was a minor issue until the account pages continued disagreeing.

My Mastercard deposit never credited. It was frustrating.

Maybe I checked too often, but the 49 payout sat on approved every time. Mia in live chat gave a different answer from yesterday's agent.
The status did not explain the next step. I saved a screenshot before closing the page

Bonus progress froze at 72%.

I played another slot, logged out, logged in again, and it still displayed the unchanged number while my balance kept moving. That was the point where it began getting irritating.

Friday morning was my second visit and somehow more confusing than the first. One page said verified, another asked for documents, and live chat treated that like normal. I closed the tab after that because the whole flow felt messy.

The support ticket says "waiting for player" even though I uploaded the card screenshot yesterday. I checked twice, same file, same status, no clear next step. That is where the irritation started for me

three seperate agents, three diferent explanations for one voided bonus, no appeal