ProConveyancing Omdömen 

166
TrustScore 4 av 5

3,9

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

My house purchase went without a hitch. It was straight forward no complications. Every email was answered as was every call, I was kept up to date always by Claire and Keeley. Very professional I wou... Se mer

Betygsatt 5 av 5 stjärnor

Having had issues with conveyancers in the past, my expectations were pretty low. But Mohammed and his team at ProConveyancing were fantastic. The process was smooth and we were kept up to date throug... Se mer

Betygsatt 1 av 5 stjärnor

UPDATE: they’ve been closed down by the regulatory authority Dreadful, dreadful service! Wish I’d read the reviews before engaging this lot. Calls and emails unanswered. Our assigned partner... Se mer

Betygsatt 5 av 5 stjärnor

Our case worker Sourabah has been kind, informative and patient. ProConveyancing has been good when I contacted but you need to take a lead, be alert and proactive yourself by keeping an eye on and co... Se mer

Företaget har svarat

Företagsinformation

  1. Överlåtelsetjänster
  2. Juridiska tjänster

Om ProConveyancing

Skrivet av företaget

What is ProConveyancing?

ProConveyancing provides a high quality and efficient conveyancing service with a focus on excellent communication, supported by the use of technology.

We’re not your average high street solicitor’s firm. Where high street firms use paper, we use technology.

Interested? Get a free instant quote!

Conveyancing done right

The fees of your local high street solicitor’s firm are not higher because they will offer you a better service. They’re higher because of the high street’s inefficiency, causing them greater cost to carry out the conveyancing service.

We don’t use our great service as an excuse for high fees — instead, we pass the savings we make from our efficiency directly onto you, our customer. Opt for a conveyancing firm that’s adapted to the current century.

Technology and service combined

With our conveyancing app, you can track the progress of your case in real-time from web and mobile. You can also fill in, sign and deliver most required documents digitally without any complexity. Alternatively, if you'd prefer, we also support offline means of receiving documents and signatures.

Get phone and email support from our friendly conveyancing assistants, structured in what we call "pods" to support our experienced conveyancing team. Each conveyancer is paired with dedicated support staff with in-depth knowledge of the cases of who they're assigned to, giving you the customer the ability to always speak to staff that has a keen understanding and knowledge of your specific case.

Learn more at ProConveyancing.co.uk

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

166 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(166)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 2 av 5 stjärnor

Awful experience - avoid

Awful experience - this company is cheap for a reason. Avoid! Some simple facts: They took nearly 6 months to get to completion on a simple cash transaction with no chain; on the last possible day to complete we had to exchange and complete on the same day; they claimed not to have received signed contracts until I showed them the recorded delivery proof of receipt; they lost the up to date mortgage redemption statement and I had to obtain a copy on the last day; they can’t dial international numbers from their phones, so anyone not in the Uk should definitely not use them; my appointed conveyancer only worked 3 days a week and often seemed to be unavailable whenever I called. The only saving grace from this being a 1 star review was a very committed junior member of staff called Keeley Bell who pulled out all the stops at the 11th hour.

1 september 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Mr. Roberts, thanks for getting in touch.

We’re very sorry to hear you’ve had a less than perfect experience with us. This should not have happened.

We pride ourselves on our excellent customer service and take any reports to the contrary very seriously. We will initiate an investigation to examine how this situation occurred so that a repeat for future customers can be avoided.

Though the issues you encountered should not have occurred, we are glad to hear that you have now completed and found Keeley's support helpful.

Thanks,

ProConveyancing Management

Betygsatt 1 av 5 stjärnor

Service is terrible service

Service is terrible service, I am currently stuck with them as it is a bit late for me to get another provider due to time constraints.
1. They never ever pick up the phone.
2. Late in responding to emails
3. No, follow up on any pending action
Please stay away******

16 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Ola,

We are very sorry to hear you've had a poor experience with us. Please accept our apologies.

We do our best to ensure that our clients receive a perfect service from start to finish, and when that is not the case, we examine why to ensure that our future customers do not have a similar experience.

We will investigate the factors that have caused this to happen. Our Head of Legal Practice, Hayley Hellon, will be in touch with you to help rectify the issues you've experienced.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Fazeelat

Fazeelat, you were brilliant at getting things done and patiently walking us through the muddle of the UK property transfer process. Having said that, as non residents, we did find the ProConveyancing onboarding process complex and not aimed at sellers who are both in their mid 80's and would simply not have managed without assistance. Thanks again.

28 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Andrew,

Thanks so much for your kind review!

We really appreciate the feedback and will look to further improve our onboarding process with this in mind.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Excellent and professional service from…

Excellent and professional service from start to finish on my personal case. Fazeelat
kept me informed throughout the whole process. Would recommend to anyone looking for a great solicitor.

26 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Mr. O Mizanin, thanks so much for taking the time to leave a review, we really appreciate it!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Fazeelat took over our case from early…

Fazeelat took over our case from early days and she's been fantastic always there answering questions I had. She gave me her direct no so I could contact her easily, and always got back to me straight away via phone and email.Thank you

24 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Natalie,

Thanks so much for your kind words. I'll pass your review onto Faz so she can see it!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Fazeelat took over my case after the…

Fazeelat took over my case after the previous agent I was working with left.

She was fantastic from start to finish, very efficient in answering emails and texts and calling and emailing me when she needed something from me. I would not hesitate to work with her again as she made a stressful process less so and is an absolute credit to her profession. I can not recommend her enough.

23 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi there,

Thanks so much for your kind review. It's greatly appreciated!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Great service, recommended!

Great service, not many telephone calls but this was my preference as working so needed emails. Recommended to my friend who is now using and similarly happy.

19 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Thanks so much for your kind review Sammy! We're pleased to hear that you've had a good experience with us.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Can definitely recommend

Melanie from Pro Conveyancing was super helpful and quick to complete our remortgage. We will definitely recommend them.

19 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi there,

Thanks so much for your kind review. We really appreciate it!

Thanks,

ProConveyancing Management

Betygsatt 1 av 5 stjärnor

Most stressful experience ever

I instructed this company to complete the sales of my two flats on May 30 2022, it has been a nightmare! The ‘portal’ does not work and my emails are never replied too - I have no idea if my sales are going ahead or if I am waiting for something that will not happen. In my last email I asked for my deposits to be returned so that I could instruct another company - guess what, no reply!!!

20 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Julie,

We are very sorry to hear you've had a poor experience with us. Please accept our sincere apologies.

We will initiate an investigation to examine how this situation occurred. Our Head of Legal Practice, Hayley Hellon, will be in touch with you to help rectify the issues you've experienced.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Super Service from all of the Team

Super Service from all of the Team at ProConveancing we were selling and buying, it was inportant to complete on the same day, we agreed this date and it never changes, all as planned special tanks to Fazeelat Jafri {Faz} who was amazing her wor was first rate, we felt in the loop at every stage, the only down side was 'The APP' thank you all, Gary & Audrey Meek

12 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Gary & Audrey, thanks so much for taking the time to leave a review, we really appreciate it.

I'll make sure to send your review across to Fazeelat!

Thanks,

ProConveyancing Management

Betygsatt 1 av 5 stjärnor

.....

134 days into my sale since I instructed for a first time buyer buying my property and I still have no idea when I will exchange and complete. The 1 star ratings from other people pretty much sums up everything. I assume my purchase is all ok but its hard to get an update on anything as responses to emails doesn't really happen. Buyers and Sellers estate agents on my case pretty much weekly which I am unable to provide them any information. Which will come faster? Buyer and Seller pulling out or completion?

9 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Han,

We are very sorry to hear you've had a poor experience with us. Please accept our sincere apologies.

We do our best to ensure that our clients receive an excellent service from start to finish, and when that is not the case, we examine why to understand how it occurred, and to ensure that our future customers do not have a similar experience.

Our Head of Legal Practice, Hayley Hellon, will be in touch with you to help rectify the problems you've experienced.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Excellent service

I had a wonderful experience with these guys. The lady who was handling my case was brilliant at communicating and I got a speedy service. Well priced. I would use them again. I highly recommend ProConveyancing.

8 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Prem,

Thanks so much for your kind review. It's greatly appreciated!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

First Time Buying

Our first time buying process was made so easy & efficient with Faz. She ensured everything was a effectively ready to go as scheduled & contacting her was incredibly easy, with immediate responses. Thank you so much for your help in this process.

7 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Megan,

Thanks so much for your kind words. We love hearing that our customers have had a great experience with us.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Absolutely amazing service

Absolutely amazing service. So efficient and kept me updated on every stage of the process. Will definitely use them again

6 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi there,

Thanks so much for your kind review. We really appreciate it!

Thanks,

ProConveyancing Management

Betygsatt 3 av 5 stjärnor

Depends on which agent what service you receive

Had a dreadful experience initially. The agent was poor and did not communicate. When chased told things were in place which turned out to be untrue. Recently informed this agent was no longer there. Case passed to nee agent ‘Faz’. Thankfully, Faz has been very helpful, honest and kept in contact, great communication and very professional.

3 augusti 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Hi Mrs. Nicholson, thanks for getting in touch.

We’re very sorry to hear you’ve had a less than perfect experience with us. Though the issues you encountered should not have occurred, we are glad to hear that your problems were resolved once Fazeelat took over the case.

We are examining your case to understand the issues and to prevent a repeat for future customers.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Brilliant fast service

Totally reliable and proactive Stacy and her team were amazing. We really appreciated their professionalism and nothing was too much trouble. Excellent all round service I don’t know why anyone would resort to the old fashioned slow high street solicitors. We owe them huge thanks.

28 juli 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Richard, thanks so much for your kind review. I'll make sure Stacy sees it!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Claire and Keeley at ProConveyancing…

Claire and Keeley at ProConveyancing never had me worrying or stressing about any stage of the process of selling my property. They were always in touch, keeping me updated, and the app was a big help to check notes when l wasnt on hand to take calls. Highly recommended service.

28 juli 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Andy,

Thanks so much for your kind review. I'll make sure the Claire and Keeley see it!

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

An excellent experience throughout

An excellent experience throughout! Fully recommend! Melanie was extremely fast and supportive during our transfer of equity and the whole process was smooth and efficient from start to finish.

27 juli 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Thanks so much Marc! We love reading about the positive experiences our clients have with us. I'll pass your review on to Melanie.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Highly recommended, special thanks to Stacy

Stacy Roberts took care of the Conveyancing for our house purchase and the experience we had was excellent. Communication was clear and efficient, we always got a response in a reasonable amount of time. Where needed I also felt I could pick up the phone and get some quick answers to our queries. We hit a few difficult blockers during the purchase, but Stacy was incredibly helpful and knowledgable and helped us through it. We were recommended ProConveyancing from a family member and would absolutely recommend them onwards.

8 juli 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Lewis, thanks so much for your kind review. I'll make sure Stacy sees it.

Thanks,

ProConveyancing Management

Betygsatt 5 av 5 stjärnor

Remortgage with ProConveyancing

Special shout out to Melanie Jones who made the whole process seamless for us. We went through a remortgaging to a new lender and Melanie kept everything on track for our completion date. Would highly recommend 👌

8 juli 2022
Omdöme utan inbjudan
Logotyp för ProConveyancing

Svar från ProConveyancing

Thanks Chris!

I'll pass your kind words along to Melanie. Really appreciate your review.

Thanks,

ProConveyancing Management

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