Thank you for your feedback. We’re sorry to hear about your experience.
However, according to our monitoring, our Global servers have had 0 downtime in the last 8 months and our BDIX servers have been stable for the last 2 months. If you experienced downtime, please share specific details or proof so we can investigate.
You also mentioned features not working and unexpected billing charges. We take these matters seriously. Please provide the feature details, invoice number, or ticket ID so we can properly review the issue.
Regarding website speed, performance depends on several factors such as server location, website optimization, scripts, and external resources, not only the server itself.
Also note that we offer a 14-day refund policy, and even after that, if an issue cannot be resolved, we always try to provide a fair solution.
Please share your ticket ID or account details so we can verify and assist you properly. We are always ready to help.