Print Omdömen 10

Don't pay extra for rush shipping, because when it arrives two days later the best they will offer you is a 10% off your future orders. I spent $28 to get my order delivered the same day that normal shipping would have got me.

I created a workbook in Pages and was unable to successfully convert it to pdf without elements shifting. I asked printivity for guidance and they simply solved the problem with a conversion tool they have. They kindly converted it a few more times and then I asked for and received a proof. All looked good except for one duplicate line error. I fixed it, asked for one more conversion and they said no - you only get one proof. They provided me with no further path forward. They would not do the final conversion. I offered to pay in full for my order as a show that I was serious about my order. The answer was no.I asked to work with the design team and PAY for the final conversion, over and above the cost of the order. That answer was no also. Very unusual business practices to leave a customer with NO path forward for a 72 page wire-o workbook. Maybe it's for the better. I'm looking at Mixam and they have 5K good reviews here on Trustpilot.

They took 1700. They were not able to keep the deadline. The job was canceled and they did not refund the money. Be aware, this is a dishonest company.

I spoke with Ariel from customer service. She was very patient with me and helped guide me through the process of getting my proof to exactly what I wanted. I have yet to receive my order, but I will update when I do! Thank you, Ariel!

After placing the order, receiving the proof, paying, and receiving the order confirmation and receipt, I received a notice that there was an error on the order. They sent a new invoice with a new total that was 20% higher than the original. Avoid these scammers.

I placed an order for an event I host ONCE A YEAR! I ordered with plenty of time and scheduled a delivery day 2-days earlier than our event so we had the material. I find out the day before the event it wasn't even in production yet. HUGE LOSS to our organization. They didn't even give us a heads up that it wasn't going to make it. I could have tried to get some crappy material printed locally, but no notice. I was looking forward to working with them, but sadly I don't think I will again. There are a few other big players that I would recommend you look at first.

I paid $375.15 for a time-sensitive order from Printivity, including $67.53 for overnight shipping. This was not a casual print job—this was for a family obituary. It absolutely needed to arrive on time. The order was delayed by a full day. Printivity blamed UPS, while UPS said the delay was the shipper’s fault. No one would take responsibility.

I called customer service twice. The first time, a man answered and was completely unhelpful—offering no solutions or even a hint of concern. The second time, I spoke with a woman who said her name was Jessica Foster. She provided no employee ID, was curt, dismissive, and—unbelievably—hung up on me mid-conversation.

When I called back from the same number, they wouldn't answer. I called again from a different number and the same man answered. Jessica claimed only two people were working and no manager was available. No accountability. No empathy. Just deflection and rudeness.

I’m left with a late obituary and a grieving family waiting. What do I tell them? That the printer we trusted with their loved one’s final tribute couldn’t even offer an apology?

Printivity: your customer service is atrocious, your communication is non-existent, and your handling of sensitive orders is unacceptable. I will never use your services again—and I strongly advise others to think twice before entrusting you with anything important.

Complete garbage. Mis-aligned prints. Missed deadlines. Zero accountability.

Spent thousands with this company just to be treated like absolute garbage in the end. They use shady tactics to delay your original delivery date, then demand you pay $100.00+ to keep your original delivery date.

This is especially true for rush orders (5 days or less), which you are already paying hundreds of dollars extra for expediting the production.

Their proof approval system is designed to force you to pay more money to keep a delivery date. They give you a very limited time to approve the proof before it expires -- in many cases, 3 hours or less -- and then you have to play email/phone tag just to have them resubmit the proof so that you can review it before it expires. This delays the order by a day every time it expires, and when you have no idea when to expect the proof, this is very frustrating to deal with.

The time windows for approval are undefined and random, with no indication of when the proof will be ready until you check your email just to see the proof "expired" because you were asleep and couldn't review it for approval between 8pm - 11pm. I'll check my email every hour I'm awake or not immediately occupied, and will go days without hearing from them regarding the proof. Seems they wait until the last minute so they can milk you for more money, preying on your desperation to meet a deadline.

I despise this company's shady tactics and will be taking my business elsewhere going forward.

It's worth mentioning that this wasn't the case when I first became a customer. They had longer approval windows and were quick to get my order going at first. It wasn't until they secured me as a customer that they started pulling these greedy tactics on me. Great way to lose business. Don't give them a penny unless you want to support a dishonest company that will turn on you later.

My company has been using Printivity for over 7 years now to print materials for our trade show efforts, field marketing, and direct mail marketing efforts. We mostly print ebooks (20-44 pages), white papers (8-20 pages), and data sheets or case studies (1 page double-sided), but recently had them print our first run of 250 bound books (265 pages) for debut at an industry event since Amazon KDP couldn't have them delivered in time.

This order involved the aforementioned 250 bound books, a 48-page saddle-stitched industry report, and 6 other printed collateral or thought leadership pieces totaling 14 shipped boxes. Everything was delivered on-time and there wasn't a single error thanks to a proofing process that did catch a major error in a white paper's print formatting.

I'm fairly demanding of print providers and I've been with them for over seven years. That's about a high an endorsement I can make of a service provider.