Premium RDP Omdömen 104

Svar från Premium RDP

28 juli 2025

We understand your frustration regarding the suspension of your account and the process to access your unused balance. We want to assure you that PremiumRDP is an EV SSL and ISO certified company, and your data and funds are 100% safe with us. We are committed to transparency and operate under clear policies designed to maintain account security, optimize resources, and comply with regulations.

We acknowledge that the experience you described can be concerning, and we want to clarify our procedures. Our Account Inactivity Policy, which is available on our webpage, outlines the conditions under which accounts are managed, including those with no active service for a continuous period of three (3) months.

Here’s a summary of the relevant sections from our policy that apply to your situation:

Account Inactivity Policy Overview
Inactivity Threshold and Communication
An account is flagged as inactive if there has been no active service for a continuous period of three (3) months (90 days). This 90-day period starts from the last recorded instance of active service.

We initiate a communication protocol for inactive accounts:

Email 1 (Day 60 of Inactivity): An initial notification is sent to inform you that your account is becoming inactive.

Final Notification (Email 2 — 90 Days): If no action is taken, a final notification is sent to inform you that your account has been suspended due to inactivity.

Account Status Progression and Closure
After 90 days of continuous inactivity and no action taken by the customer, access to the account portal may be restricted or locked until a reactivation process is completed.

Upon permanent closure due to inactivity, all customer data is handled according to our data retention and privacy policies.

Unused Credit Balance on Closure and Reactivation
Our policy states that all funds added to a customer’s account are strictly non-refundable once applied as credit for services. Customers are advised to only add funds they intend to use.

For accounts that have been permanently closed due to inactivity, and where any unused credit balance has been forfeited and processed, a customer wishing to resume services must:

Submit a new order for the desired service(s) through the standard process.

Make the required payment for this new order.

Submit a support ticket to our billing team, providing proof of your previous account (e.g., old account ID, email address) and any record of your unused credit balance from the time of closure (unused credit screenshot/invoice).

Upon verification of the previous unused credit, we will, as a gesture of goodwill, credit the value of that unused balance to your customer credit balance within 24-48 hours of successful verification. This credit will then be applied towards the renewal of subscriptions or new servers. Please note that all such requests are subject to due verification.

All this is mentioned in our terms and conditions and we apologize for any inconvenience or distress this has caused. Our customer support team is available to assist you further and guide you through the reactivation and credit recovery process, as outlined in our policy. Please submit a billing ticket, with new order reference referencing your previous account details, and we will do our best to resolve this for you in accordance with our stated terms.

Svar från Premium RDP

28 juli 2025

Dear Customer@ We are truly sorry to hear about your recent experience and the frustration it has caused. We value your long-standing relationship with PremiumRDP over the past two years, and we regret that this incident has led to a loss of trust.

At PremiumRDP, we are strictly abide by law and committed to maintaining a secure and stable environment for all our users. To ensure this, we have a comprehensive set of Terms of Service and an Acceptable Use Policy, which clearly outline prohibited activities, including those that may be perceived as network scanning, abuse, or unauthorized access attempts. All details regarding abuse are explicitly mentioned in these documents, and we are obligated to follow them to protect our infrastructure and all our customers.

When our automated systems or security teams detect activity that matches patterns of network abuse or security threats, such as "net scan" activities, we are obligated to take immediate action to mitigate potential risks. This can, unfortunately, include the suspension of services and, in severe cases, the termination of accounts without prior notice if the activity poses an immediate threat or is a clear violation of our terms. The server logs provided to you would have indicated the specific activities detected by our systems.

While we understand you believe your activities were legitimate data scraping, our systems detected patterns consistent with prohibited activities. The immediate shutdown and data handling are consequences outlined in our terms for such violations, as we must prioritize the security and integrity of our entire network.

We understand this is a difficult situation, especially given your long history with us. We always encourage our users to review our Terms of Service and Acceptable Use Policy, which detail all aspects of account management, prohibited activities, and the consequences of policy violations.

We are sorry to see you go and wish you the best.

Sincerely, Peter

Svar från Premium RDP

28 juli 2025

We are truly sorry to hear about your frustrating experience and the strong negative sentiment expressed in your review. We understand your disappointment, especially regarding the quick suspension of your VPS and the claims made.

We want to assure you and all our customers that PremiumRDP is an EV SSL and ISO certified company. These certifications underscore our commitment to security, data integrity, and maintaining high operational standards. All of our legal terms, including our Terms of Service and Acceptable Use Policy, are clearly and comprehensively mentioned on our website, ensuring full transparency for our users.

When a VPS is suspended, it is always due to detected activity that violates our Acceptable Use Policy, which strictly prohibits actions such as spamming, bulk mailing, or being blacklisted. Our systems are designed to protect the integrity of our network and ensure a reliable service for all users. While you state you were using it as a private VPN, certain configurations or traffic patterns, even from legitimate VPN use, can sometimes inadvertently trigger our security protocols if they mimic prohibited activities.

Regarding your claims of no support or refund, we take all support inquiries seriously and strive to respond to every ticket. Refunds are processed strictly according to the terms outlined in our refund policy on the website. we can investigate the communication breakdown immediately.

We regret that your experience did not meet your expectations, and we are committed to providing a secure and reliable service to all our customers in accordance with our published terms.

Svar från Premium RDP

Uppdaterad 28 juli 2025

That's fantastic to hear! We're thrilled you're having a good experience with our service and that our support team has met your expectations over the past three months.

Expanding Our Network
We truly appreciate your feedback regarding the addition of more locations. We're always looking for ways to expand our infrastructure to better serve our customers' needs, and your suggestion is valuable as we plan our future growth. We're constantly evaluating new data center locations to provide even more options and better performance.

Business Accounts
We're also very happy to hear you're considering expanding with a business account! We're confident that our services can provide a stable and efficient environment for your business operations. Our sales team would be delighted to discuss your specific requirements and demonstrate how our business solutions can support your growth.

Thanks again for your positive review and for being a valued customer!

Svar från Premium RDP

Uppdaterad 14 okt. 2023

Thank you very much for your feedback. we apologize for bad experience with us,
we are ISO 27001 & 9001 Certified Company.
https://www.premiumrdp.com/wp-content/uploads/2023/05/premium-rdp-iso-certified-company.pdf

Answers : . as per our legal terms (First Order Verification) Policies we verify each suspicious account , suspicious payment through different method as per our terms available : https://www.premiumrdp.com/legal and also on checkout where you ticked yes means you have readout terms and conditions carefully.
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Its our right because many short terms customers made payment from credit card or paypal and then after usage claim for payment etc….Its loss for any company.
We authorize all credit card and PayPal payments like as other big companies
We bill corporate users on monthly base postpaid billing for services its very necessary to collect information’s for account authenticity.
Regarding our Website:
Premium RDP is subsidiary of Premium Technologies Private Limited.
https://beta.companieshouse.gov.uk/company/11517846
Our company details:
Company No: 11517846
VAT No:GB 302938120

Premium Technologies Private Limited holds a website identity assurance warranty of $1,000,000 subject to the terms and conditions of the Relying Party Warranty. (see EV SSL Certificate on website)


We have number of satisfied customers from worldwide

Note:
No Verification applies to Crypto Currency ,Bitpay,Perfect Money,Bancontact,Sofort,Giropay,EPS,iDeal,Multibanco & Bank Transfer customers.
Your given reference number is not enough to find you can please confirm us your email address here or send on at sales@premiumrdp.com with payment method you used,
we are responsible for every single penny.
we will answer you as per your expectations.
Dont worry. please
Update on case 14/10/2023
NO REFERENCE INVOICE NUMBER EMAIL ADDRESS RECEIVED FROM CUSTOMER.

Svar från Premium RDP

Uppdaterad 2 juni 2023

Thankyou so much :
we are ISO 27001 & 9001 Certified Company.https://www.premiumrdp.com/wp-content/uploads/2023/05/premium-rdp-iso-certified-company.pdf

Thankyou so much for your review ,we have already responded you through ticket as per our policeis we dont tolerate fake details,vpn order,abusive accounts,
Every company has its own polcieis which you can see while signup,you ticked on checkout but didnot readout is not company mistake.
With reference to your statment if any customer account not approved it doesnot means we are scammer,Premium Technologies Private Limited holds a website identity assurance warranty of $1,000,000 subject to the terms and conditions of the Relying Party Warranty.
You Paid through credit card and refund for abusive /fraud order has been issued and we have given you refund confirmation link from 3rd party payment gateway,
All bank card refund takes atlease 10+ Working days to reach to your bank Account.
you forget to mention that you didnot Provided us docunents as per requirements also you didnt given your contact number KYC is important for every business.
we need credit card authroization for bulk card payments approvals,you can use other payment methods except credit card and paypal in that case we onky need your valid contact number, and name,
Regarding data we follow Premium Technologies covers the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018 ICO UK
See Our Data Privacy Policy : https://www.premiumrdp.com/legal

We cant reopen your account or provide you any services.