Powerimp Electronics LTD. Omdömen 58

Bought a refurbished laptop for work and overall very happy. Laptop came clean, ready to use and exactly as described. Delivery was faster than I expected. Support answered my questions before shipping which was helpful.

I left detailed delivery instructions to the courier on where to leave the package. My flat in on the third floor, all they had to do was ring the buzzer and walk up the stairs to leave it at the doorstep, but instead they chucked it on the ground at the bottom of the stairs where anybody could have just nabbed it. I was very lucky to have it delivered on a Saturday, as it would have likely been stolen if I hadn't been home. The delivery also takes much longer than the website specified.

The laptop itself works alright, it was a hassle to factory reset it to get the Powerimp profile off of the laptop which was stopping me from signing in. Aside from that, it seems to run alright now.

I'll give this two stars because of the laptop alone running very decent for the price, but I would not recommend buying one if your housing situation is similar to mine, as the delivery could easily be mishandled and stolen.

Fantastic service from Powerimp Electronics Ltd. They were really understanding of my situation and went out of their way to work around me being away with work. Communication was clear, the service was reliable, and they made the whole process easy and stress-free. It’s rare to find a company that’s this flexible and accommodating. Highly recommended!

The laptop arrived 2 weeks late which was frustrating. Although I was sent a mouse for this delay.
I paid extra for a hardisk ssd 1T but received only half the storage.
I was compensated 40 pounds for this Although I would have preferred the storage which I paid for.

The speaker sizzled and make crazy noise when volume goes more than half. I was offered a remote session to fix this, but I got this sorted elsewhere in the end.

This review reflects my experience communicating with Powerimp on behalf of my partner, who purchased a laptop from them. I act as her carer and made this clear at an early stage, including that direct contact with her could cause medical distress.
A central issue concerned the laptop’s storage not matching the option selected at purchase. When I raised this, the discussions became prolonged and, in my view, more complex than necessary. I had expected a more straightforward resolution, particularly given the practical and emotional impact that returning the item would have had on my partner.
Despite this, further communication was sent directly to her after the situation had been explained. This caused her significant distress and marked the point at which communication broke down.
Overall, I did not find the interaction constructive or supportive, and it resulted in considerable stress. This review is provided so others can understand our experience. All correspondence is retained and can be supplied to Trustpilot if required.
The company’s public response does not, in my view, accurately reflect the substance or chronology of the documented correspondence (December 2023 to November 2025). I have already issued my final response directly and will not engage further on this platform.
Clarification
This review concerns my experience of communication and its impact. It is not intended to determine disputed technical or contractual matters, which are documented separately.

Update (April 2026)
Following this review, the company issued a legal claim against me.
On 17 April 2026, the County Court struck out the claim on the basis that it disclosed no reasonable grounds and that the claimant had failed to comply with a prior court order. The claimant did not attend the hearing.
This forms part of my overall experience.
I have since notified the company of my intention to seek recovery of my costs as a litigant in person.

Update (22 April 2026)
I have been informed that the company has applied to set aside the strike-out and to continue the claim in amended form. I am opposing that application.

As the matter is ongoing, I will not comment further on the merits. This update is included for completeness.

The correspondence indicates that proposed resolutions were introduced over time and did not consistently address the core issue regarding the device configuration. The position remained that the item should be returned before any remedy was provided, and practical arrangements for that return were not resolved at the time.
References to £200 or a replacement arose later during attempts to reach a resolution after earlier proposals had not succeeded, rather than a refusal to engage.

The company's response is flawed.

There is no inconsistency. I assisted with communication because the matter was stressful for my partner. That did not mean that physically returning the laptop, being without the device, arranging packaging, courier collection, replacement equipment, or dealing with further uncertainty would have been straightforward or distress-free for her. My involvement did not remove those practical difficulties.

Otherwise, I disagree mostly with the comments provided by the company. I'll leave it at that, and wait for the court to decide what's next.

Edited due to spelling error on first line. No other amendments made.

Let me preface by saying that I bought a laptop from this company in December 2023 as a gift for my partner and frankly, I am very fed up with them at this moment in time!

Since purchasing the laptop, my partner did have personal correspondence back and forth to try to resolve the issues between themselves, which is fine. He was the recipient of the gift, I was just the one who bought the laptop for him for Christmas that year.

However, here is where we have an issue. I received an e-mail of a review my partner left on Trustpilot last year, completely unbeknownst to me. I had zero involvement with the company other than purchasing the laptop for my partner! So I received an e-mail in July last year, probing for information about my partner. They were complaining about his Trustpilot review to me (which has since been revised to appease this company) and then followed up by asking for personal information regarding my partner. They asked "Are you related to (insert partner's name here), and are you involved in all of this? Is his full name (insert partner's name here)? Where does he work?"

I found this e-mail highly distressing and as I am a disabled and vulnerable person, I forwarded it to my partner to deal with. Due to this distress stemming from a review, my partner wrote them an e-mail telling them they should not contact me again regarding the review and any issues regarding the purchase, which I now regret as I'm extremely unwell because of this!

Then on the 4th of November 2025, my partner and I were sent an e-mail that started with "This correspondence serves as a formal notice from Powerimp Electronics LTD regarding the defamatory and misleading statements published by Mr (partner's name) on Trustpilot concerning our company and its staff." It went on to state that my partner was not the purchaser of the product in question and that the transaction was solely between myself and the company and therefore my partner "does not hold the legal standing to make claims or publish reviews purporting to be a consumer experience."

This is completely untrue. Anybody who has had a genuine customer experience with a company can leave a review of them. As per Trustpilot themselves, they state under their "who can write a review" page (and I'm quoting the particular parts that are relevant to my situation:

"Our Guidelines for Reviewers set out that you can review a business if you're over 18 and you've had a recent, genuine experience with the business. It could be:

You had a phone conversation, email correspondence, or online chat. Example: You purchased a TV. After 14 months, the TV breaks, and when you call the company you bought it from to get it fixed, they refuse and say it's the responsibility of the manufacturer. You can write a review of the retailer about your experience with their customer service.

You used a business's products or services. Example: You received a bouquet of flowers as a gift from a friend, and the bouquet was delivered to you. You and your friend can review the florist, the flowers, and the courier."

Suffice to say, my partner was completely within his rights to leave a review based on his personal experiences of the company and I should not have been dragged in to the mess between them both.

The aforementioned e-mail stated that my partner needed to:

"Immediately remove or retract the Trustpilot review in full;
Cease from making any further false or misleading public statements about Powerimp Electronics LTD or its staff;
Confirm in writing within 7 days that these actions have been completed."

And that:

"Failure to comply may result in formal legal action being initiated, including but not limited to a Defamation Claim, submission of a Cease and Desist Order, and notification to Trustpilot’s legal team for permanent removal and account restriction."

I was sent this e-mail. I have had absolutely no conversation with this company since I purchased the laptop in question in December 2023. This was an issue between Powerimp and my partner, the person who used the product that was gifted to him.

They were told to leave me alone. I only purchased the laptop as a gift and I got dragged in to their mess as they wanted information on my partner and it is incredibly stressful and unfair and frankly I have had enough of it now. Stop. I am extremely stressed, I am a disabled and vulnerable adult and I was just trying to buy my partner a Christmas present. I read the reviews at the time and I thought they were okay. I was trying to save a bit of money and do something nice for my partner. However, nearly 2 years later, I have been e-mailed by this company.

Based on my personal experience, I found dealing with this company extremely stressful and I wouldn't recommend them

Just bought my Levono all in one pc, took a tad longer to arrive than expected, but was kept informed all the way, first class service and a great product, works perfectly.
Would highly recommended.

The laptop has finally arrived and all is well, upgraded the GPU which was very nice. Good price but slow delivery took nearly 2 weeks to come.

The people over at power imp wer very good. I had an issue with a product and the solved it for me immediately.
Thank you

I received an efficient, prompt and helpful "complete package" - advice regarding a replacement laptop for my old one which I could no longer access, transfer of data from the old laptop and a part exchange price.

I placed an order of a laptop Dell XPS and I have received the order on 11/10/2025. The device is exactly what I need it and I can do my job now perfectly. Hopefully there is not any defaults in the near future.
Great laptop and came with promo and mouse.

Excellent service and fast response when emailed with a question, order was quickly dispatched and packaged superbly, would highly recommend

Thank you again for helping us choose the right laptop for birthday. I really appreciate it and will definitely do business with you again in the future. Mark

Edit issues Near 2 weeks late delivery and state of condition of the laptop doesn't not worthy the cost of £400!! It's battered and held together with superglue clips are missing from the hinge aswell ( edit) issues resolved and other alternatives sorted

I ordered a laptop and initially received a dispatch notification, however the laptop was only dispatched a week later. During this time I received no communication. However Edward did respond a week later explaining he was in hospital, and since his return communication came through regularly. I received the laptop in good working order. I would suggest a backup person to respond to queries just to keep the customer up to date when there is an unavailability for a period of time.

Perfect service really honest and genuine helped me a lot

Edward is a very professional and reliable salesman. I bought a dell i7 laptop with a powerful GPU for a very generous price, Edward sent an upgraded laptop that performs perfectly with no faults. Fast communication and delivery time. Perfect sales experience, will recommend without a doubt.

Thank you for offering such a great value for trade in. Really happy with my new laptop as well. Also the service was top notch.

Thank you for the laptop. Everything like in description, and I received additional free laptop bag too.

Great value and quick service. Quick nice Acer Nitro laptop.