Our puppy has had two operations on his hind leg in three months and the Post Office Pet Insurance paid both claims very promptly. A great company. I would highly recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I do not usually write reviews. However, this pet policy is outrageously misleading. I had taken out 3 policies for my pets which was in excess of £200 a month. My little dog fractured his tooth in a... Se mer
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I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... Se mer
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I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteri... Se mer
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Företagsinformation
Om Post Office Pet Insurance
Skrivet av företaget
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Kontaktuppgifter
2nd Floor One New Change, EC4M 9AF, London, Storbritannien
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Utmärkt
594 omdömen
Ber kunder att lämna omdömen
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Really happy with my cat and I'm…
Really happy with my cat and I'm looking forward to receiving my purchases.
Kerry Edwards
16 september 2026
Our puppy has had two operations on his…
Our puppy has had two operations on his hind leg in three months and the Post Office Pet Insurance paid both claims very promptly. A great company. I would highly recommend.
26 februari 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Had a great experience
Had a great experience with post office when having to make a claim.
Can highly recommend using them, service and efficiency was great.
29 april 2026
Svar från Post Office Pet Insurance
Good morning Nicola,
We're so happy to hear that our service and efficiency met your expectations during your claim process. We truly appreciate your recommendation!
Many thanks,
Post Office Pet Insurance Team
I do not usually write reviews
I do not usually write reviews. However, this pet policy is outrageously misleading. I had taken out 3 policies for my pets which was in excess of £200 a month. My little dog fractured his tooth in an accident and he had to have an out of hours emergency extraction. The company refused to pay. I have now cancelled the policies and taken my business elsewhere. Despite numerous emails emails and calls they failed to respond. Do not use this policy and more importantly do not waste your money or effort
17 augusti 2026
Omdöme utan inbjudan
Svar från Post Office Pet Insurance
Good morning Sarah,
We are truly sorry to hear about your experience with your pet's policy and the distress this situation has caused you. We understand your frustration regarding the claim for your dog's emergency dental treatment and the lack of response you received. We are committed to reviewing our claims process and communication protocols to prevent similar situations. We appreciate you bringing this to our attention.
Many thanks,
Post Office Pet Insurance Team
Worst in the market
Worst in the market. Ive bought pet insurance from different providers over the past 9 years, non of them were as bad is post office.
They add unfair exclusions to your policy and find something to not to pay you. Im taking them to court. If you respect your time and money DO NOT GET THIS
14 augusti 2026
Omdöme utan inbjudan
Svar från Post Office Pet Insurance
Hi Siavash,
We are truly sorry to hear about your frustrating experience with our pet insurance. We understand your concerns regarding policy exclusions and claim payments, and we want to assure you that we take your feedback seriously. We are reviewing your comments to improve our services.
Many thanks,
Post Office Pet Insurance Team
Pet insurance
I have had this pet insurance for years and they are so helpful and nice and the app is easy to navigate and I once again am at ease that Daragh is going to get the best help he needs for the bacteria in his ears . Would recommend them to anyone , Thank you
22 augusti 2026
Omdöme utan inbjudan
Svar från Post Office Pet Insurance
Good morning Mrs Jennings,
We are so happy to hear that our pet insurance has provided you with peace of mind over the years. We are glad our app is easy to navigate and that we could assist Daragh with his ear infection. We truly appreciate your recommendation!
Many thanks,
Post Office Pet Insurance Team
Svar från Post Office Pet Insurance
Hi Douglas,
We're happy to hear that you found the process easy to organize and that our pricing met your expectations. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Really efficient claim
10 januari 2026
Svar från Post Office Pet Insurance
Thank you for your positive review.
Many thanks,
Post Office Pet Insurance Team
Svar från Post Office Pet Insurance
Hi Mike,
We are so happy to hear that our quotation process delighted you. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Because the help I got was fast and…
Because the help I got was fast and efficient I tried a couple of places and they were far too expensive I'm a pensoner and post office was just right so thank you
25 juli 2026
Svar från Post Office Pet Insurance
Hi Paul,
We're so happy to hear that our service was fast, efficient, and met your needs perfectly. We truly appreciate you sharing your positive experience with us. Thank you for your kind words!
Many thanks,
Post Office Pet Insurance Team
Svar från Post Office Pet Insurance
Hi Wendy,
We are so pleased to hear that you found everything straightforward and easy to navigate. Thank you for your wonderful feedback!
Many thanks,
Post Office Pet Insurance Team
Easy to purchase i
Easy to purchase hopefully i i wont have problems if i have to make a claim
28 juli 2026
Svar från Post Office Pet Insurance
Hi Jacqui,
We appreciate your feedback on the ease of purchase. We are confident in our claims process should you ever need it.
Many thanks,
Post Office Pet Insurance Team
Svar från Post Office Pet Insurance
Hi Michael,
We are so pleased to hear that your claim response was straightforward and hassle-free. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The website was very easy to use the…
The website was very easy to use the cover is good and the price was reasonable.
23 juli 2026
Svar från Post Office Pet Insurance
Hi Veronica,
We're so happy to hear you found our website easy to use and our prices reasonable. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
The service was so straightforward with…
The service was so straightforward with no problems whatsoever, phoned the pet helpline and was advised to go to our out of hours, dog sorted and claim sorted with no fuss, happy with service
16 oktober 2025
Svar från Post Office Pet Insurance
Good afternoon Dave,
We are so pleased to hear that our pet helpline provided such straightforward and helpful advice, leading to a quick resolution for your dog and claim. We appreciate you sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Svar från Post Office Pet Insurance
Good afternoon Sheelagh,
We're happy to hear that insuring your pet was a straightforward and affordable process for you. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Heartbroken
I searched for a good insurance company for my 2 dogs and after seeing their reviews I went with the post office insurance group.
13 days after taking out our insurance one of my dogs became really ill so we took her straight to the vets to be told she has lymph nodes cancer and she had to sadly be put to sleep, my baby was only 6yrs old and had never been ill so we were absolutely devastated. I made the claim and thought it was all sorted HOWEVER, we was told the claim had been rejected as you can not claim after 14 days and we claimed 8hrs to early.
I have begged and pleaded that if they could possibly except the claim as when I took it out I had absolutely no idea that 13 days later I would lose my dog, the vet even wrote to them but they still refused and not answering any of my emails and now we have a £900 bill and no help.
I can not believe that 8hrs had made this much impact and they have refused to help with anything, we are truly heartbroken losing my baby girl, stressed because we have to try and find that money and very angry how we have been treated. I will be looking for another insurance company yet again
9 juli 2026
Svar från Post Office Pet Insurance
We are truly sorry to hear about the loss of your beloved dog and the difficult experience you've had with the claim process. We understand how incredibly devastating this situation must be, both emotionally and financially. We acknowledge your frustration regarding the claim rejection due to the timing. We are reviewing your feedback internally to understand how we can improve our communication and processes to prevent such distress for our customers in the future. We value your feedback and are committed to learning from your experience.
Pet insurance scam,avoid.
Post office pet insurance is a scam.
After paying 3 years,they refused my claim.You need that your dog to be vaccinated with substances "aproved"by them.
Probably a mix of holly water and virgin blood.As i said,pure scam.
12 juli 2026
Omdöme utan inbjudan
Svar från Post Office Pet Insurance
We are truly sorry to hear about your frustrating experience with your claim after three years. We understand your concern regarding the vaccination requirements and the refusal of your claim. We are reviewing our policies to ensure clarity and fairness for all our valued customers.
Svar från Post Office Pet Insurance
Good afternoon Janet,
We're so glad you found our service quick, easy, and well-priced. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
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