Portal Appealscentre Omdömen 

The website and portal are clear and easy to use. I understand that they're a new company and gradually expanding policies and to new platforms, so I am looking forward to seeing what happens.

Slechte service. Ik kreeg vandaag ineens een mail dat mijn verzoek is beoordeeld. Als ik dan inlog, lees ik dat mijn aanvraag is gestopt omdat zij na herhaaldelijk verzoek geen extra informatie hebben ontvangen.

MAAR ik heb nooit herhaaldelijke verzoeken ontvangen. Dit is het eerste mailtje dat ik van hun heb ontvangen.

I submitted a critical dispute regarding a Facebook account ban on June 10. After waiting over three weeks for what I assumed would be a serious, independent review, they simply closed the dispute on July 2.

Their entire resolution was a generic, two-sentence template stating my case was "not suitable for remedy under Article 21 of the EU's Digital Services Act (DSA)" and that they had issued a "procedural decision". The most infuriating part is that they reached this cowardly conclusion based on "further information provided by the platform". They completely withheld this supposed information from me, acting as a mere rubber stamp for Meta rather than providing the transparency and defense they advertise.

As a digital operator managing complex software infrastructure and API integrations, Meta's automated error literally cost me an active client and rendered my business tools useless. I turned to the Appeals Centre Europe expecting a fair, human evaluation of my identity documents. Instead, I found a useless bureaucratic wall that offers no actual protection for European professionals.It is an absolute facade. Do not waste your time with this platform.

They do nothing. I don't know why this organisation exists when they can't contact with meta. I got only information where they said "It should be noted that although platforms are required to cooperate with dispute resolution bodies in good faith, our decisions are not binding, and it is up to the platform whether to comply with them."

My experience with Appeals Centre Europe was deeply disappointing.

I submitted a dispute concerning YouTube’s decision to block monetisation on a compliant channel because it was linked to another suspended channel. The submission form allowed only 3,500 characters and did not allow me to attach evidence, screenshots or a detailed written memorandum.

ACE then contacted YouTube and later closed my case with the following explanation:

“Unfortunately, the information provided by the platform regarding your appeal indicates that it does not fall within our jurisdiction.”

I was never shown what YouTube had told ACE. I was not allowed to respond to it. ACE did not identify the exact reason why my case supposedly fell outside its jurisdiction.

Instead, it provided a generic list of excluded matters such as identity theft, hacked accounts, cybersecurity, spam, copyright and child sexual abuse material. My dispute concerned none of those subjects.

The practical result was that the platform I was challenging was able to provide undisclosed information that determined whether my case could even be examined, while I could not see that information, challenge it or submit proper supporting documents.

The case was therefore closed without any real examination of the merits.

ACE also publicly acknowledges that its decisions are not binding and that the platform ultimately decides whether to implement them. Reading the public comments of other users, it is easy to find people who say they received a favourable decision but obtained no actual restoration months later.

A favourable opinion that the platform can simply ignore is not an effective remedy.

In my case, the economic damage continues, YouTube’s decision remains unchanged and ACE provided no concrete protection.

I intend to report the entire procedure to Coimisiún na Meán, the authority that certified ACE, and to the European Commission, so they can assess whether this system genuinely meets the requirements of independence, impartiality, fairness and effectiveness under the Digital Services Act.

European users deserve transparent and effective protection, not an opaque procedure in which the platform sees the user’s complaint, submits undisclosed information and retains the final power to reject or ignore the outcome.

Useless service, they marked my dispute with Facebook as Closed but nothing was solved, I got no answer, no feedback, the fraudsters at Facebook are protected by this Appeal Centre Europe. I can not even start a new dispute because I always get the same reference number from the fraud platform Facebook even if my case is wrongly marked as Closed.

The ACE do not even reply to email, their contact form is USELESS (can not submit a message), there is no physical company address on their website.

Scammers, same as the platform (Facebook) they work for. Completely useless.

Het duurt lang om te wachten, en er is nog steeds niets opgelost.

This is useless, a waste of time.

Appealed a facebook decision. Facebook ignore all requests from Appeals centre. Eventually Appeals centre give up and just award a decision to me but Facebook dont reinstate my account. Appeal centre has no power to make FB do anything. Waste of time.

The service and website are USELESS. Don't even waste your time appealing, they don't do anything and they respond with incompetence. This website only serves to collect your other personal information, such as your email address and cell phone number.