Poor customer service. I ordered a laptop on 13-02-2026, and as of 17-04-2026 it has still not been delivered. I tried many times to contact Popsy, but there was no proper response. Their customer... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
خذمه مقززه طالب من يوم عشره واليوم تريخ 18 ولا يوجد رد بخصوص طلبي او ايشي يوضح ان فلوسي وطلبي بامان لا انصح احد يشتري منهم ابد وحسبي الله ونعم الوكيل (((بدري يا محمد كل يوم اجري وراكم باطل قدمت... Se mer
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Very poor experience with Popsy. I ordered a laptop on 13-02-2026, but even after a long delay it has still not been delivered. Customer service is very disappointing — no proper response... Se mer
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My order number 7e8f599d-9410-44be-962e-8d1c5ab2a31e Latest update.. I had some difficulties reaching out for customer support but after receiving my iPhone I had a technical issue with the de... Se mer
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Looking for a smart way to get awesome electronics without burning a hole in your wallet? Well, you've just hit the jackpot with Popsy! 🎉 Here's the scoop: Popsy is the New Way to buy Electronics, the place where your tech dreams meet crazy-good prices. Imagine getting your hands on smartphones, tablets, and laptops from the top brands, all at jaw-dropping discounts – up to 70% off, to be exact! Why should you choose Popsy? Simple. We're all about you and your budget. Our gadgets are not just affordable; they're also quality-checked and come with a solid 12-month warranty. That means you're getting the real deal without the hefty price tag. But here's the best part – when you buy from Popsy, you're not just treating yourself; you're also helping the planet. Yep, we're big on recycling and reducing electronic waste. So, it's like getting cool stuff while being an eco-hero. How awesome is that? Ready to score big on gadgets and be a superhero for the planet? Dive into Popsy – where the prices are low, the gadgets are high, and you're in for a win-win deal. Trust us; you won't want to miss this! See you at Popsy! 🌟
Kontaktuppgifter
3141 Anas Bin Malik - 8292 Al Malqa District, 13521, Riyadh, Saudiarabien
- support@popsy.app
- popsy.app
2,8
Medel
619 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
خذمه مقززه طالب من يوم عشره واليوم تريخ…
خذمه مقززه طالب من يوم عشره واليوم تريخ 18 ولا يوجد رد بخصوص طلبي او
ايشي يوضح ان فلوسي وطلبي بامان
لا انصح احد يشتري منهم ابد وحسبي الله ونعم الوكيل (((بدري يا محمد كل يوم اجري وراكم باطل قدمت الغاء طلب فلوسي ولا اجلس اجري وراكم 511619 تقدر تعوض وطلع طلبي وين مختفي كلمني ))))
18 april 2026
Omdöme utan inbjudan
Svar från Popsy
مرحباً خالد،
نأسف جداً للتجربة التي مررت بها، ونتفهم تماماً مدى الإحباط بسبب التأخير وعدم وضوح حالة الطلب — هذا ليس المستوى الذي نطمح لتقديمه.
تم التواصل معك مباشرة بخصوص الطلب رقم 511619، وحرصنا على تقديم حلول واضحة لك لمعالجة الموضوع بأسرع شكل ممكن. نحن حالياً بانتظار ردك لاختيار الخيار الأنسب لك.
بمجرد تأكيدك، سنباشر التنفيذ فوراً ونغلق الحالة بدون أي تأخير إضافي.
نحن نأخذ ملاحظتك بجدية كبيرة، ونعمل باستمرار على تحسين تجربة عملائنا وتفادي مثل هذه الحالات مستقبلاً. هدفنا هو أن تكون تجربتك معنا إيجابية ومريحة من البداية للنهاية.
نأمل تواصلك معنا حتى نتمكن من إنهاء الموضوع بالشكل الذي يرضيك.
مع خالص التحية،
فريق Popsy
Refund
Very poor experience with Popsy. I ordered a laptop on 13-02-2026, but even after a long delay it has still not been delivered. Customer service is very disappointing — no proper response to emails or complaints. There is no phone number or office support, only AI-based replies that do not solve the issue. My EMI has already started, but I have not received the product.
You repeatedly told the public and customers that delivery would happen multiple times, but SMSA informed me that only the airway bill was created online and the item was not physically handed over for shipment. This clearly shows misleading updates and poor service.
This caused me financial loss, wasted time, and stress. I do not recommend Popsy to others. Please be careful before ordering.
Order ID499374 Dear popsy you are saying your courier partner attempting at delivery multiple times.I have proof of mail by SMSA you only created a tracking number physically SMSA could not received SHIPMENT .55 days product status is ready to ship. I already paid one EMI you have any clarification for this type of communication Now your cancelled my order I waiting for refund.if you refund already done please send transaction ID or refund receipt
Dear Popsy,
Thank you for refund. The refund was credited to my account today. I appreciate your effort.
I waited 63 days and was disappointed, but now I am happy 😊
Thank you.
13 februari 2026
Omdöme utan inbjudan
Svar från Popsy
Hello Dileep,
Thank you for your message.
We noticed this is the second review related to the same order (#499374). As we mentioned in our previous response, this case has already been fully resolved.
Your order was fully refunded, and we are glad to know the refund has been successfully received. For your reference, we also shared the official refund confirmation and transaction proof directly with you via email.
We understand your concern regarding the courier updates. However, since the refund has been completed and received, there is no further action pending on this order from our side.
We’re sorry the overall experience did not meet your expectations. We appreciate your feedback and are continuously working to improve both our logistics coordination and communication to ensure a smoother experience going forward.
Kind regards,
Sara – Popsy Support Team
Refund
Poor customer service. I ordered a laptop on 13-02-2026, and as of 17-04-2026 it has still not been delivered. I tried many times to contact Popsy, but there was no proper response. Their customer service appears to be only AI-based, with no phone number or office available for support. My advice is not to choose Popsy, as you may lose both your money and valuable time.order ID 5848082b-505d-400a-ab3e-400740d0c3c6 Dear popsy I seen your reply You are told multiple times attend the delivery I have proof from SMSA still not received shipment from You please do not false information and cheating Dear popsy 63 days you can't do my refund process I will contact multiple times I have all evidence against you I will move legally I know you can't give my money only time waste
Dear Popsy,
Thank you refund. The refund was credited to my account today. I appreciate your effort.
I waited 63 days and was disappointed, but now I am happy 😊
Thank you.
13 februari 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Dileep,
We sincerely apologize for the frustration and delay you experienced with your laptop order (ID: 5848082b-505d-400a-ab3e-400740d0c3c6).
Our delivery partner, SMSA, made several attempts to contact you to arrange delivery but was unfortunately unable to reach you to complete the shipment.
To resolve the situation promptly, we processed a full refund, and we’re glad to hear it has been successfully received.
We understand how disappointing this experience must have been, especially when clear communication is expected. Your feedback is taken seriously and is helping us improve both our delivery coordination and the availability of human support when it’s needed most.
If you’re open to it, we’d truly value the opportunity to serve you better in the future.
Kind regards,
Sara – Popsy Support Team
Extremely poor refund process - Over 30 days and still waiting
I am extremely disappointed with the service from Popsy. I submitted a cancellation request for Order #505421 on March 13th—over a month ago—and I am still being told my case is "being reviewed."
Despite providing all necessary documentation and explaining the urgency regarding my Baseeta installment due date, the company continues to delay. This lack of responsiveness is putting my credit standing at risk due to potential late fees on an order I cancelled weeks ago.
Customer support (Ahmed/Supervisor) keeps promising 48–72 hour windows for updates, but there is still no refund confirmation. It should not take 30+ days to process a cancellation for an item that hadn't even shipped at the time of the request.
If you value your time and financial peace of mind, be very careful before ordering here. I am still waiting for my money to be returned.
13 mars 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Waqas,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration this situation caused.
We want to clarify that once we became aware of your case, our team proactively reached out to you to resolve it as quickly as possible. Your cancellation request for Order #505421 has now been fully processed, and the refund has been completed.
We understand how important timing is, especially when it relates to installment schedules and potential late fees. This is exactly why we escalated your case internally as soon as it was flagged, to ensure it did not remain pending any longer.
We also acknowledge that the delays you experienced in getting updates were not up to the standard we aim to provide. We are actively improving our internal refund tracking and communication processes to make sure customers receive clearer and faster updates going forward.
We appreciate your patience throughout this process, and we’re sorry again for the inconvenience caused. If there’s anything else you need from our side, our support team remains available to assist you directly.
Best regards,
Sara - Popsy Support Team
Good and perfect condition ,good customer care
Good customer service
15 april 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Jamil,
Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the condition of your device and our customer care.
At Popsy, we always aim to deliver high-quality refurbished electronics backed by reliable customer service and support. We’re glad to have you as part of the Popsy community and look forward to serving you again soon 😊
Sara - Popsy Support Team
Svar från Popsy
Hi Ahmed,
Thank you for your kind feedback! We’re glad you had a smooth experience with Popsy’s refurbished electronics marketplace and that everything felt fast and seamless. We appreciate having you in the Popsy community and look forward to serving you again with our quality-checked devices and Popsy warranty.
Best regards,
Sara - Popsy Support Team
Svar från Popsy
شكراً جزيلاً لك أستاذ عبدالرحمن على كلماتك الجميلة 🌟
سعيدين جداً أن كل الأمور كانت رائعة معك، ونتطلع دائماً لخدمتك مرة أخرى قريباً.
سيئة جدا جدا جدا
سيئة جدا جدا جدا ، طالب جوال ايفون 12 ودافع 1.034﷼
ولي 3 اسابيع ولا وصل لي الجوال هذا غير مقبول ولا يوجد اي حل لذلك + تجاهل من قبل ادارة popsy والقسم الخاص بي الشحنه!يعني عمل غير دقيق وغير قابل من شركة بوبسي يعني معاناه يعاني منها العميل في كل شيء.
26 mars 2026
Omdöme utan inbjudan
Svar från Popsy
نأسف جدًا على هذه التجربة غير المرضية مع طلبك لجوال iPhone 12، ونتفهم تمامًا مدى الإحباط من تأخر الشحن 🙏
تم التواصل معك بالفعل من فريقنا لاقتراح حل بديل يناسبك، لكن للأسف لم نتلقَ أي رد منك حتى الآن.
نحن في Popsy نحرص دائمًا على تقديم أفضل تجربة في شراء الأجهزة الإلكترونية المجددة مع ضمان الجودة والتوصيل السريع، لذلك نرجو منك الرد علينا لنتمكن من المساعدة فورًا—سواء بإرسال الجهاز الذي تريده أو إجراء استرداد كامل للمبلغ.
يمكنك التواصل معنا مباشرة عبر support@popsy.app وسنقوم بخدمتك بأسرع وقت ممكن.
Ruba - Popsy Support Team 💙
this employer is very good and this…
this employer is very good and this employers behaviour too good and amusing.
12 april 2026
Omdöme utan inbjudan
Svar från Popsy
Thank you for your review Nibhrit!
Much appreciated!
شكراً بوبسي على الخدمة الرائعة و…
شكراً بوبسي على الخدمة الرائعة و المثالية و شكراً استاذ عبدالله من فريق بوبسي
6 april 2026
Omdöme utan inbjudan
Svar från Popsy
شكراً لك على كلماتك الجميلة 🤍
سعداء جداً إنك راضي عن الخدمة، وهذا بفضل ثقتك فينا 🙏
وأكيد بنوصل شكرك للأستاذ عبدالله، وهذا واجبنا دايم نقدم لك أفضل تجربة ممكنة 🌟
ننتظرك في طلباتك الجاية إن شاء الله!
،🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍🤍
21 mars 2026
Omdöme utan inbjudan
Svar från Popsy
🤍🤍🤍 شكراً من القلب يا بلال على هالتقييم الجميل!
سعداء جداً إن تجربتك معنا كانت مميزة، وهذا اللي نسعى له دائماً 😊
نتمنى نخدمك مرة ثانية قريب ونكون دائماً عند حسن ظنك 🤍
Svar från Popsy
شيء يسعدنا جدًا سماع هذا الكلام 🙏
شكرًا لك على ثقتك، وإن شاء الله نكون دائمًا عند حسن ظنك 🤍
نتمنى نخدمك مرة ثانية قريب 🌟
Warning to others
Warning to others: I have been waiting since Feb 12 for my order from Popsy. My emails are being ignored and there is no delivery in sight. This is unacceptable service for a two-month delay.
12 februari 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Jay-em,
We’re really sorry for the delay you experienced — we completely understand how frustrating a two-month wait can be. Your order was cancelled and fully refunded as soon as we confirmed the issue, and we’ve taken steps to prevent this from happening again.
If there’s anything further we can do for you, please reach out to us anytime at support@popsy.app — we’re here to help.
Mohammed
Popsy Support Team
Svar från Popsy
شكرًا لك يا محمد على تقييمك 🙏
سعداء جدًا إن تجربتك مع الموقع كانت ممتازة وأن كل شيء كان تمام بالنسبة لك.
نحرص دائمًا نقدم تجربة سهلة وسلسة لعملائنا، ونتمنى نشوفك معنا مرة ثانية قريب 😊
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
8 april 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Ali,
We’re really sorry for the frustration you’re experiencing and we understand how concerning this must feel. At Popsy, we stand behind every order with strict quality checks.
Please contact us at support@popsy.app with your order ID so we can locate your case and resolve it immediately.
Best regards,
Abdullah - Popsy support team
Svar från Popsy
Hi Thamer, thank you so much for your kind words! 😊
We’re really glad to hear you found our team fast and helpful—that’s exactly what we aim for.
If you ever need anything else, we’re always here to help!
Sara - Popsy Support Team
التواصل الفعال مع العملاء
6 april 2026
Omdöme utan inbjudan
Svar från Popsy
شكرًا لك يا فيصل على كلامك الجميل 🙏
سعداء جدًا إنك لاحظت جودة التواصل مع العملاء، وهذا دائمًا من أهم أولوياتنا في Popsy.
نسعى دائمًا نكون قريبين منك ونقدم لك تجربة سهلة وواضحة في كل خطوة.
نتمنى نشوفك معنا دائمًا 💙
Quick reply
5 april 2026
Omdöme utan inbjudan
Svar från Popsy
شكراً جزيلاً لك فريد على تقييمك الرائع! 🙌 نحن سعداء جداً لأن تجربتك مع Popsy كانت ممتازة. نتطلع دائماً لتقديم أفضل جودة وخدمة لك في كل مرة.
I order ipad and iam wating for it…
I order ipad and iam wating for it seince 31 april
Order number 509407 if it isn't dlivered iam going to call bank to get my money back
3 april 2026
Omdöme utan inbjudan
Svar från Popsy
Hi Mr Ezzat,
We’re sorry for the delay and understand your frustration regarding order #509407. Your iPad is already on the way, and our delivery partner will arrange the final delivery details.
Please make sure to respond to their calls so we can complete the handover as soon as possible. If you’re still unable to receive it or need assistance, kindly contact support@popsy.app and we’ll help you immediately.
Best regards,
Sara - Popsy Support Team
Svar från Popsy
شكرًا لك على كلامك الجميل 🙏
نسعد جدًا بتجربتك معنا ورضاك عن الخدمة، وهذا هو هدفنا دائمًا.
نتطلع لخدمتك مرة أخرى قريبًا 🌟
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.