The delivery of the spa heater took less time than we originally thought. So grateful for that! Headed into an opening weekend with the pool and no heater for the spa! Instead of disappointed guest... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It was a good experience overall. The final check out was a bit waunky. It kept bringing me through the same loop that stopped before providing my credit card information. After several tries, the... Se mer
Företaget har svarat
I received my order, and there was some confusion regarding quantities. I called customer service who inter the ordering procedure. The same as I did following that the shipping department called me t... Se mer
Företaget har svarat
The equipment was destroyed in transit. The Glacier pool cooler had an extra pump inside the cooler that was not listed in the installation instructions. We did not need to order the pump that we... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Kontaktuppgifter
1426 East Spruce Street , 91761, Ontario, USA
- (888) 836-6025
- sales@poolsupplyunlimited.com
- poolsupplyunlimited.com
4,3
Utmärkt
359 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Pool Supply Unlimited
Thank you for the kind words and 5-star review! We're so glad you enjoyed the customer service, your satisfaction means a lot to us. We're here anytime you need assistance!
Svar från Pool Supply Unlimited
Thanks so much for the great review! We’re thrilled to hear you were happy with our fast service and pricing. We appreciate your support and look forward to helping you again!
Svar från Pool Supply Unlimited
Thank you for the 5-star review! We’re glad you found the parts you needed and appreciated the quick delivery. We’re always here to help!
I have purchased from Pool Supply…
I have purchased from Pool Supply Unlimited on several occasions and have always been pleased with their service.
21 juni 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve had consistently positive experiences with Pool Supply Unlimited. It means a lot to us that you’ve chosen to shop with us multiple times, and we look forward to helping with all your pool supply needs in the future!
Worng liner -promised a RA only got the run around
Attempted to return a liner that is the wrong size - all I have recieved in e mail responses which are far and few are excuses - really ? A 500 liner is really worth tarnishing your reputation as a business. Now I register a complaint with the Texas Dept of state consumer affairs board - Licnesing and Regulation .
6 juni 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Hi John,
We’re sorry to hear about your experience and appreciate the opportunity to respond. We understand how frustrating it can be to receive an incorrect product, and we’re committed to resolving such matters as quickly and fairly as possible. In your case, we promptly contacted the manufacturer on your behalf and provided you with a Return Goods Authorization (RGA) and prepaid shipping label to streamline the return process. The manufacturer is currently in the peak of their production season, which has unfortunately caused delays in processing. That said, we’ve ensured you have all the necessary documents and instructions to return the item, and we will issue a full refund once the return is received and verified by the manufacturer. We truly value your patience and cooperation as we follow the proper steps required to resolve this matter. If you have any additional questions or concerns, our customer service team is always here to help. Thank you again for your understanding.
They had what we needed.
1 april 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thanks so much for the great review! We're glad we had exactly what you needed. We work hard to keep a wide selection of quality pool products in stock, so it’s great to hear that paid off for you. Let us know if we can help with anything else!
I ordered a replacement part I needed…
I ordered a replacement part I needed from them. The picture on the website did not match what they sent me at all.
I've already reached out to that email and I've heard nothing back.
Update: Despite clear picture evidence that the item I ordered off of their website did not match what was sent (the picture of the product did not match the item I was sent) they actually claimed that I ordered the "correct" item and that they were not at fault. This was after they initially agreed that the pictures did not match and that they sent the wrong thing. Then they came back and said "after investigating" they determined that I ordered the "correct" piece and that I was in the wrong. They still offered a refund, so long as I was willing to pay to ship the item back and lost a portion of my refund to a restocking fee. Oh, and they also reserve the right to reject the return and give no refund depending on multiple different factors after you send it back to them, so there is no guarantee that I would even get a refund. This company falsely advertises items by showing you a picture on the website and then sending you a part that does not match that picture at all. This company is a scam and I will tell everyone who will listen that they are.
4 juni 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for your review! We're very sorry this has happened. While we strive to keep all product photos and descriptions as up to date as possible, manufacturers occasionally change product designs or packaging without notifying us. We understand how frustrating that can be and want to make it right. Please reach out to our customer support team at customercare@poolsupplyunlimited.com so we can assist you further.
Immediate shipment of revised/correct…
Immediate shipment of revised/correct parts.
15 maj 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for your five-star review! We're so glad to hear that you received your revised parts quickly. We always aim to resolve any issues as promptly as possible and appreciate your patience and trust in us. If you need anything else, we're here to help!
CaliMar® Salt Chlorinator CMARSHA40…
CaliMar® Salt Chlorinator CMARSHA40 fast shipping works great
20 mars 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for the great review! We're thrilled to hear your CaliMar Salt Chlorinator CMARSHA40 arrived quickly and is working great. We appreciate your support and are always here if you need anything in the future. Enjoy your pool!
Great company to order from and arrived…
Great company to order from and arrived when promised
25 maj 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for the kind words! We're so glad to hear your order arrived on time and that you had a great experience with us. We truly appreciate your support and look forward to helping you again in the future!
Fast shipping. Great condition.
We ordered a water slide because it was cheaper here than anywhere else. It got here faster than anticipated and was perfect! Will order again from here if I need to, for sure!
3 mars 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for the wonderful review! We're so glad to hear your water slide arrived quickly and in perfect condition, and that you found the best deal with us! We truly appreciate your support and look forward to helping you with any future pool needs. Enjoy the slide!
They tried to bait and switch the price
They tried to bait and switch us with the price already. Check their BBB rating. Pretty obvious they've bought their rating here.
20 maj 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
We're very sorry to hear about your experience. Unfortunately, we're unable to locate your order based on the information provided, which makes it difficult for us to investigate exactly what happened in this case.
As outlined in our policies, there are rare occasions when prices on certain items may change due to manufacturer pricing updates, especially for pool products sourced internationally. When this occurs and we need to contact a customer about a price adjustment, we only ever ask for the amount necessary to break even. We understand how frustrating this can be and do our best to communicate these changes promptly and transparently.
We’d like the opportunity to help clarify and make things right if possible. Please feel free to reach out to our customer service team with your order number so we can assist you directly.
I places the order and the No-more…
I places the order and the No-more Muratic was out of stock. So you canceled it and gave me a refund. I called and confirmed that you had 2 bottles and your agent put in the order. I got another email stating that it was out of stock and given a refund for the second time. Very disappointed.
14 april 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
We're truly sorry for the frustration and inconvenience you experienced with your recent order. We understand how disappointing it is to be told an item is available, only to be refunded again. Unfortunately, the No-More Muriatic Acid product has been discontinued by the manufacturer, and we're no longer able to fulfill orders for it. We apologize for the miscommunication and confusion this caused.
Your feedback has been shared with our team so we can work on improving our inventory accuracy and communication moving forward. We truly value your business and hope we can earn back your trust in the future. If there's anything we can do to help make this right, please don’t hesitate to reach out to our customer service team.
They gouge on shipping
They gouge on shipping. I ordered a UV FIlter connector. (2 plastic pieces.) They charged me $24 for shipping. It showed up 2 weeks late shipped first class mail, which cost less than $5.00 postage. That's no way to treat good customers.
8 maj 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Hi Randall. We are sorry about the shipping charge error you incurred on your last order. This charge was based on UPS shipping rates. As you mentioned, the item shipped USPS, which is a lot less expensive. We have refunded your shipping overcharge and adjusted the shipping on this item. We sure appreciate your repeat business and the feedback given to help us better serve our customers.
Nice pool heater!
7 maj 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you so much for the 5-star review! We're glad to hear you're enjoying your new pool heater. If you ever need anything else for your pool, we're here to help, enjoy the warm swims!
Svar från Pool Supply Unlimited
Thank you for the 5-star review! We're happy to hear your part arrived quickly and was just what you needed. We appreciate your support and look forward to helping with your future pool needs!
Just what the doctor ordered
Just what the doctor ordered. Super fast shipping.
Thanks
21 februari 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for the fantastic review! We're thrilled the order was exactly what you needed and arrived so quickly. We appreciate your business, enjoy your pool!
Easy to order and most of the time my…
Easy to order and most of the time my product arrives early.
16 januari 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
Thank you for the great review! We're glad to hear the ordering process is easy and that your products usually arrive ahead of schedule. We appreciate your continued trust in us!
Order not filled, no refund
I ordered a pool filter/pump assembly on Feb 14, 2025. Never received it, after one mont called and talked with Vanessa she checked with shipping, never shipped so promised a credit to my cc. On April 3, talked with Vanessa, will credit my cc immediately. On April 9 no credit as yet. Evidently this company is a scam !!!!
9 april 2025
Omdöme utan inbjudan
Svar från Pool Supply Unlimited
We want to offer our sincerest apologies for the experience you’ve had with your recent order. We understand how frustrating and disappointing this situation has been, and we take full responsibility for the confusion and delay you encountered.
Due to a system error, your order was unfortunately never processed or shipped. This mistake should have been caught much earlier, and we deeply regret that it was not addressed properly despite your follow-ups. We truly appreciate your patience and persistence in bringing it to our attention.
After reviewing your account, we do see that your refund has been processed. You should see the credit reflected on your original payment method shortly, if not already. We understand how the lack of communication and delay in resolving this issue may have led you to question our integrity, and for that, we are truly sorry.
Please know this is not reflective of the level of service we strive to provide, and we are taking steps internally to prevent issues like this from happening again. If there’s anything more we can do to make this right, please don’t hesitate to let us know.
Svar från Pool Supply Unlimited
Thank you! We're glad to hear you were pleased with the service and process. We appreciate your support and look forward to helping you again in the future!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.