Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... Se mer
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I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... Se mer
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Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... Se mer
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Företagsinformation
- Friluftsbad
- Leverantör av värmesystem
- Inomhusbassäng
- Online-matbeställning
- Leverantör av uteplatser
- Leverantör av vattenpumpar
Skrivet av företaget
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Kontaktuppgifter
Nutburn Road, SO52 9BG, North Baddesley, Storbritannien
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4,7
Utmärkt
216 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent after sales service.
Excellent after sales service when I needed help setting up my Navigator pool cleaner.
As always, very prompt delivery.
I highly recommend this company.
26 juni 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Always the fastest service and the best…
Always the fastest service and the best prices why go anywhere else.
26 juni 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
delivered on time after emails etc…
delivered on time after emails etc giving delivery details, and product does what is says
25 maj 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Great service Quick Delivery!
25 februari 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
delivered on time
25 maj 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Well priced products and rapid despatch…
Well priced products and rapid despatch but terrible service from DHL.
26 maj 2026
Svar från PoolStore UK Ltd
Thank you for your review and for your positive comments regarding our pricing and rapid dispatch service.
We're sorry to hear that your experience with DHL did not meet expectations. While we work hard to ensure orders are processed and dispatched quickly, we recognise that the delivery experience is an important part of the overall service our customers receive.
We appreciate your feedback and will continue to raise any delivery-related concerns with our carrier partners to help improve the service they provide.
Thank you for your business, and we hope to serve you again in the future.
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Goods delivered on time.
25 april 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
DHL extortionate delivery charges
I ordered two small items with a value of £24.17 and you wanted to add an additional £32.00 for postage via DHL. If you had used Royal Mail I suspect the charge would have been less than £10.00. Your inflexible delivery system has lost you an order and a future customer after spending several thousand pounds over the last 5 years. Do your homework or loose more Channel Islands business. Whilst you apologised, the rhetoric made no commercial sense
3 april 2026
Svar från PoolStore UK Ltd
Thank you for your feedback and for your custom over the past five years — it is genuinely appreciated.
We’re sorry to hear of your disappointment regarding delivery costs. As outlined in our terms and conditions, orders to the Channel Islands are shipped via DHL, with charges clearly displayed on our website. This ensures a fully tracked and reliable service for all deliveries to your area.
While we appreciate that alternative services such as Royal Mail may appear lower cost, they do not always provide the same level of tracking, reliability, or suitability for all consignments, which is why we have chosen our current delivery partner.
We regret that on this occasion our delivery options did not meet your expectations, and we’re sorry to have lost your order. We do, however, value your feedback and will continue to review our services where possible.
Thanks Wayne and Loz!
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having the pool professionally measured. Wayne and Loz are lovely people and really know their job - they worked very hard, brought tanks so we could save some of the pool water for refilling, cleaned up everything and even cut the old liner into manageable chunks so we can take it for recycling. Thank you!
16 mars 2026
Omdöme utan inbjudan
Svar från PoolStore UK Ltd
Thank you so much for your kind review! We completely understand that ordering a pool liner online can feel a bit daunting, so we’re delighted to hear that you’re so pleased with the final result.
Wayne and Loz will be especially happy to hear your feedback—they take great pride in their work and in making the whole process as smooth and stress-free as possible. It’s fantastic to know their measuring and fitting service, as well as their extra care on-site, made a positive difference.
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start…
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start to Finish!
We recently replaced the liner in our 32x16 hopper pool with Poolstore, and the whole experience has been fantastic.
A big thank you to Jason and Naomi at Poolstore, who were incredibly helpful and supportive throughout the process. Their advice was spot on, especially recommending that we use their installer.
The installation team—Wayne, Los, and Eric—arrived exactly at 08:30 as promised and got straight to work. Three true professionals: friendly, hardworking, and clearly very experienced. Impressively, they completed the entire job in less than a day.
The end result is flawless. The liner fits perfectly and the pool looks even better than we expected.
Moral of the story: follow Poolstore’s advice and use their recommended installer. Do that, and you’ll receive a 5-star service from beginning to end.
Huge thanks again to Jason, Naomi, Wayne, Los, and Eric—a brilliant team and a superb result. We couldn’t recommend Poolstore highly enough! ⭐️⭐️⭐️⭐️⭐️
5 mars 2026
Omdöme utan inbjudan
Svar från PoolStore UK Ltd
Thank you so much for your fantastic review, Mark! ⭐️⭐️⭐️⭐️⭐️
We’re absolutely delighted to hear that you had such a positive experience with your new liner replacement. It’s great to know that Jason was able to guide you through the process and that our recommendation for the installation team worked out so well.
Wayne, Los, and Eric will be really pleased to hear your kind words. They take great pride in their work, so it’s wonderful to know the installation ran smoothly and that you’re happy with the finished result.
Thank you again for taking the time to share your experience and for recommending us — it truly means a lot to the whole team at Poolstore. We hope you enjoy your pool for many seasons to come.
friendly and efficient
26 februari 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Very satisfied with the chemicals
Very satisfied with the chemicals, do not cause irritation to the eyes or any other irritation.
3 februari 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
There are never any problem when…
There are never any problem when dealing with them.
3 februari 2026
Omdöme utan inbjudan
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Always great service from Naomi
Always great service from Naomi and the team at Poolstore.
Good products, good service, good packaging, good delivery and very fair prices. What's there not to like?
5 februari 2026
Svar från PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Ding dang do
1 februari 2026
Svar från PoolStore UK Ltd
Thanks for the 5-star review! ⭐️ We’re glad we could deliver a “Ding Dang Do” experience!
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