Pollfish Market Research Platform Omdömen 

Very disappointed this year. This is the third year in a row that I've used Pollfish for an annual survey. In the past, this took max 2 weeks to complete. This year, it took over 2 month to complete. Validation keep dropping the completion count. I appreciate that they validate, but I missed my deadline to turn in the results with my year end project when I started 4 week before my deadline. I wont be using them again.

Upon using software, their AI feature kicked in, auto generated questions. I went ahead moved forward with going live as it said this will be reviewed with poll fish but it wasn't. Had questions on my poll that had nothing to do with my project, screwing up my data. I've used them many times before, now taking business else where.

great and fast service (130 reliable results in 10 minutes)

Good platform but too expensive - this limits significantly how much we use it.

Okay service. Took longer than expected, I didn't quite get the audience I hoped for, and customer service wasn't very helpful. I don't think I'll use them again.

Great tool! Got good quality reveiw and responses. Liked the report.

I had a good experience using Pollfish and will defintely use them in the future

The quality of help was good, but the estimator tool telling me how long something will take needs to be fixed. It's wrong on a regular basis and then I'm told there aren't that many people in that country... so why is it telling me only a day?

Excellent, great experience.

Pollfish has excellent tools with transparent pricing. The free "Basic" plan has all the tools I need to run great surveys. They make it easy to buy responses filtered to your target audience.

The dollar amount they quote you in their cost calculator tool, and the number they show when you're developing the survey, is the number you pay. I was burned multiple times by SurveyMonkey charging me unexpected amounts and making it difficult to quit an expensive subscription. I'm so happy to have found Pollfish as an alternative.

Their support team also responds VERY quickly to chat messages and has been tremendously helpful the few times I had questions.

I used the platform for a survey with 200 responses. About 40 of those responses were garbage - I know this based on the open-ended responses. That's 20% of my sample - way too many for my liking. I would have expected Pollfish to weed out the bots. I won't use it again.

Great service, simple to use. Pricing could be lower, but not too expensive

Great customer service! And they charge based on the completed response. It is very fair and transparent. As a researcher, I have used many survey platforms, but they are the best so far.

The platform is intuitive, well-designed, visually appealing and the internal analysis capabilities are great, but there are some outstanding design issues and missing features that need to be amended. Just a handful off top:

1. Have a way to set a quota that is a ceiling, not a floor. Instead of having to say exactly how many responses we want from each region, we'd love to be able to say "once we get [x numbers] of [category] responses, we will no longer accept anymore."

2. If you edit audiences AFTER launching a survey, this cases the sidebar demographics to revert to default (ie; will show 18-24/25-34/etc age demographics instead of the custom ranges set previously) - would be preferable if it didn't do this

3. Add a way to analyze two combined surveys where questions overlap

The chat support was amazing and when I was ready to purchase, I was further assisted by the staff for the final review. I have all the information I need to complete my Ph.D. and I will wholeheartedly endorse the use of Pollfish for all graduate degrees. Great job all around!

Easy to program and duplicate

One cell - got "lost" - had to redo it

Quick response from pollfish team and we could monitor the survey results on real-time base. we are really satisfied with Pollfish survey! when we have to conduct a customer survey, we would use pollfish again. :)
thank you pollfish team.

Really easy to use! Helpful feedback prior to publishing my survey so that I could tweak it to make it better, and fast results!